Customer Service Administrative Assistant
Resume:
CARMEN CASANOVA
New Haven, CT *6513
EDUCATION:
Stone Academy, 1315 Dixwell Avenue Hamden, CT; Attended
September 1988 to June
**** *** ****** ************** **sistant. Courses included the
following:
Accounting Word Processing
Typewriting Office Procedures
Transcription Human Relations
Skills
Insurance Business
Communications Skills
New Haven cooperative High School, 800 Dixwell Avenue, New
Haven, CT; June 1983
Graduate.
SPECIAL SKILLS:
Experienced with the following: Mortgage Junior Underwriting,
Mortgage Processing, Mortgage Closing, Servicing and funding of
Conventional Loans, Home Equity Lines of Credit and New
Construction Home Mortgages, Sales, FNMA and FHLMC,
CHFA, FHA and VA, Deed-in-Lieu of Foreclosure, REO's,
Standard Loan Applications, knowledge with all types of mortgage
products and State and Federal guidelines and Automated
underwriting systems, Title Search and review, order Appraisals,
pull and review Credit Report, ensure accuracy of all information,
ordering and tracking of all required documents, print Disclosures,
clearing of all Underwriting conditions and making sure that all the
file is ready for closing, HMDA, Respa, preparing and printing of
closing documents, schedule of closings, contact with Clients,
Brokers and Attorneys, meeting month end, research and problem
solving, maintenance of Clients file, Data Entry, order entry and
participation in special projects.
Trained on the following Systems: Calyx, Genesis, MUPIT and
Mortgage Ware, Possess Customer Service Skills, Analytical
Skills, Administrative and Financial Skills, and I have excellent
Interpersonal and Communications Skills. I am multi-task
oriented, detail oriented, a team player, and I am computer literate
with outstanding proficiency with Microsoft Windows XP:
Microsoft Word, Excel Spreadsheets, PowerPoint and Outlook.
WORK EXPERIENCE:
Deed-in-Lieu of Foreclosure Closer: The National Groups, 500
South Broad Street, Meriden, CT; April 2012 to
September 2012.
Mortgage Closer: Connecticut Housing Finance Authority, 999
West Street, Rocky Hill, CT;
June 2011 to November 2011. (Temporary Assignment-K-Force)
Mortgage Processor: Prospect Mortgage, 90 National Drive,
Glastonbury, CT; June 2010 to
August 2010. (Temporary Assignment-K-force)
Home Services Specialist/Junior Underwriter: Bank of America,
1291 Boston Post Road, Madison,
CT; November 2009 to April 2010. (Temporary Assignment-
Adecco)
Home Services Specialist/Junior Underwriter: Bank of America,
70 Batterson Park Road,
Farmington, CT; September 2005 to May 2008.
Mortgage Processor: ABN AMRO Mortgage Group, 851 West
Main Street, Waterbury, CT;
July 2004 to February 2005.Mortgage Processor:
People’s Bank, 850 Main Street, Bridgeport, CT; June 1997 to July
1998.
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