Customer Service Manager

John Wright

Case Manager/Housing Intern - Racine/Kenosha Community Action

Milwaukee, WI

******@*******.*** - 262-***-****

Hardworking, experienced and dedicated individual seeking a progressive opportunity

WORK EXPERIENCE

Case Manager/Housing Intern

Racine/Kenosha Community Action - Racine, WI - 2013 to Present

Maintained case files and all office correspondence.

• Gathered information for city reports

• Performed case management duties.

Night Auditor/Front Desk

Holiday Inn - Meridian, MS - 2012 to 2013

Answer Customer Calls, Make Reservations, All Customer Service Request

• Cashier, Accounting, Daily Reports

Material Handler/Computer Inductor

Arvato/Sonipress/P.A Staffing - Pleasant Prairie, WI - 2007 to 2012

Operated fork lift / load and unload product in warehouse and trucks

• Managed shipment orders electronically (Scanning and Labeling)

• Operated forklift (sit down, reach, order picker, ) equipment for order picking,

Die Cast Operator

Albany Chicago - Pleasant Prairie, WI - 2007 to 2008

Die Castor/Trim Press Opera

• Operated die cast machine and performed quality control on products

• Processed and stored orders to meet specifications and requirements

Production Coordinator

Marshall Durbin Chicken - Jasper, AL - 2006 to 2007

Supervised personnel, coordinated job orders, and assigned tasks

• Set up and maintained computerized overhang machine for production

• Maintained production quotas throughout the shift

Administrative Assistant

United States Air Force - 1987 to 1990

1987 - 1990

Other opportunities included administrative services, account executive, employment counseling and project

coordination

EDUCATION

Certificate in Human Services/Grad Date

Gateway Technical College - Racine, WI

ADDITIONAL INFORMATION

Performed formal presentations

Placed qualified applicants on jobs

Inside and outside sales

Supervised onsite/ off site employees

Performed job counseling

Maintained employee files

Performed job evaluations.

Served in United States Air Force

Facilitated "Dress for Success" seminar

Supervision

Scheduled yearly and quarterly training

College coursework in human srvcs field

One-on-one job counseling

Organized base social events

Project Coordinator

Mechanically inclined

Trained for diversity

Home inspections

Microsoft Office Suite

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