Customer Service Assistant
Resume:
Lisa Smith
*********@*****.***
Profile
Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Key Skills
Office Skills: Computer Skills:
Office Management MS Word, MS Excel,
Record management MS PowerPoint, MS Outlook
Database Administration MS Access
QuickBooks
Experience
Kenan Advantage Group Inc. 5-25-2012 Safety Assistant
• Update driver files for the following subsidiary Company’s ATL,PCT, KTC, KTL, BXI, NCI
• Enter the Smith Systems Exams,Smith Certificate, HM’s Listing, Cadec # Terminations forms,Motorist Complaints,
• Answer / Transfer Phone calls for Safety Dept.
• Enter & Run reports for the VIP Driver Safety Program, Enter Quarterly VIPs Driver Safety Rosters Attendance,
• Maintain Quarterly Reports
• All enter observations & Reports for the following company’s ATL, PCT, KTC, KTL, BXI, and NCI.
• Sent DOT inspections to the state/ Distributed mail throughout safety dept. Titles & Permits.
The Recon Group Inc. 8-10-09 - 5-22-2012
Assistant / Office Manager
Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to the Corp. Offices. Coordinated delivery arrangements, maintained database and ensured the delivery of premium service are customers Highlights:
Communicated effectively with employee and staff members on daily basis. Established strong relationships to gain support and effectively achieve results.
Helps Shipping and Receiving that contributed to consistently and timely matter.
Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and knowledgeable responses to information requests; screened and transferred calls and prepare pickups and delivers.
Handles all functions office for corporate and other facilities
update all new & existing employee Files
Accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing service.
Arthur Middleton Capital 2005 - 2009 Computer Operations / Processor
• Responsibilities include the processing customer’s invoices, refunds on a Software program called Natural Order.
• Filing, calling customers to verify addresses as well as reasons for returns, generating credit card and refund checks.
• Handling all UPS Claims and FedEx Returns.
• Managing all inventories, working with Customer Service to resolve any issues.
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