Joan Ziska Gray

****D Somerset Bay Indianapolis, Indiana 46240 317-***-****

Objective

Experienced and energetic professional with a demonstrated progression of success. Strong business-business and customer

service skills. Abilities are clearly demonstrated by exceeding objectives and increasing market share. Effective team player

who enjoys the challenge of achieving goals and accomplishing objectives. Adept at developing and maintaining relationships.

Employment History

Nestle Nutrition Weight Loss Centre

Indianapolis, Indiana 2009

Customer Service

- Responsible for customer service desk, answering client phone calls, scheduling client appointments.

- Greet clients, invoicing, collecting payments.

- Maintain office filing systems, store and retrieve data.

Good Feet

Indianapolis, Indiana 2008

Inside Sales/Customer Service

- Responsible for customer service, incoming calls, and scheduling.

- Selling arch support products, sales presentations, inventory, equipment, supplies, mail orders, and office

organization.

- Managed on –going relationship with customers, follow-up calls, new leads and referrals.

- Consistant at achieving goals.

Kokomo Rehabilitation Hospital

Kokomo, Indiana 1991-1992

Marketing Director

- Responsible for Hospital marketing program to ensure customer development and census building, advertising

activities, policy administration and planning.

- Achieved goal of hospital profitability after three months of operation.

- Developed referral sources through incoming calls, outside marketing, and ongoing customer service.

Hospital Satellite Network

Indianapolis, Indiana 1998-1990

Marketing Representative/Customer Service

- Responsible for incoming and outgoing customer service and sales calls and office organization.

- Produced sales based on cold calling leads, timely follow-up, and relationship building.

- Maintained, developed, existing accounts.

Education

Indiana State University, Terre Haute, Indiana

Bachelor of Science, Major in Physical Education, Health and Safety

Tucker School of Real Estate, Indianapolis, Indiana

2007, Licensee for State of Indiana

Volunteer Activities

St. Luke’s United Methodist Church, The Garden

Immaculate Heart of Mary Home and School Association

Girl Scouts of America

Championship Auto Racing Auxiliary

Ovar-coming Together

March of Dimes

Dayspring Center

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