Engineer Project Manager

Program Management

IT Systems Technology Integration and Management

Visionary, results driven project leader and coordinator with an

outstanding record of delivering complex technology and system integration

projects on time and within budget. Proactive works closely with business

clients and technical personnel during the design, configuration,

application and training stages. Recognized as a leader in full cycle

project planning and implementation. Articulate, combines strong business

acumen with the ability to conceive profitable and efficient solutions

utilizing technology. Industrious, troubleshooter thrives on challenges,

works effectively with all levels. Ethical and loyal, maintains a high

degree of confidentiality. Core competencies include:

Negotiating Vendor Managing Projects/Programs Satellite Support

Contracts Engineering

Leading/Motivating People Cost Containment/Reduction Information Technology

Solutions Design/CBT Network Video Teleconferencing

Provisioning/Operations

Agile and PMP Strategic Business Planning Change Management

Methodologies

Interdepartmental Resource Management Client Relations

Coordination

PROFESSIONAL EXPERIENCE

Video Conferencing/Telecom Program Mgr, Washington Headquarters

Services/The Arbeit Group 08/11 - Present

Manage and develop all labor required to meet the following tasks integral

to the delivery of a stable and reliable AV/VTC and Unified Communications

program in support of WHS communication objectives at the Pentagon, Crystal

City and Rosslyn locations.

1. Develop and manage project budgets

2. Develop programs ensuring full training and maintenance of all

equipment

3. Manage and develop the expansion of full Tandberg, Polycom and Micro

soft Lync suite, encompassing unified communications capabilities

4. Fully implement and manage the enterprise-wide AV/VTC support,

training and development programs

5. Review and recommend solutions in support of Integrated Services

Digital Network (ISDN), Session Initiation Protocol (SIP) and Internet

Protocol (IP)-based conferencing

6. Recommend and implement automated conferencing, CBT and web-based

training, and quick-reference documentation in support of AV/VTC and

telecom assets

7. Develop and manage Structural Integrity Recording Systems (SIRs) for

future technologies

8. Assists in the expansion of ISDN, SIP and IP-based conferencing

capabilities for the DA&M Enterprise

9. Provide quality control elements such as a reporting system,

corrective action procedures, trend analysis, and a processes for

externally auditing the systems to ensure reliability

10. Manage the technical architecture that supports VTC/Unified

Communications across the DA&M Enterprise

11. Develop Service Level Agreements (SLAs), Standard Operation Procedures

(SOPs), Statement of Work (SOWs) monitor customer satisfaction, and

provides regular performance metrics to the DA&M Telecommunications

Director

1. Conduct program reviews in conjunction with existing WHS Program

Review methodology that collects data, information, trends, and

performance indicators for WHS ITMD (short term) and every level of

DA&M (long term)

12. Technically engineer, configure and manage implementation of new

hardware and systems

Telepresence Planning and Design Engineer, aap3/ AT&T

02/11 - 05/11

Consult with sales teams/customers and act as Tier 3 resource for 3rd party

installers. Create detailed technical documentation and provide lead

engineering support during pre and post sale service deliveries.

1. Provide Tier 3 pre-sales design support for complex Telepresence

opportunities

2. Provide Post Sales P&D Deliverables including:

BOM, Detail Visio design, Network Implementation Plan, Network

Path Analyses, Service Activation Kit, Room Readiness Assessment, and

Installation (as required)

3. Provide Configuration scripts for one or more of the following:

Router, Switch, Unified Communications Manager, TP Manager, TP

Multipoint Switch

4. Provide consultation for Telepresence Room Design

5. Provide Tier 3 troubleshooting support for Installation Teams

Program Manager/ Sr. Consultant, Health Net/ CSI

10/10 -

02/11

Redesign, manage and build upon the telemedicine network architecture

employed by California Prison Healthcare Services (CPHCS). Upgrade current

ISDN architecture at 33 prisons to allow High Definition TCP/IP based video

traffic onto its network. Improve 7 health care provider networks to

utilize both H.323 and WebEx video technologies.

6. Primary responsibility for ensuring overall client project

satisfaction and managing client expectations.

7. Engineer and support Tandberg TMS, Codian MSE 8000, VCS, VCS

Expressway and MOVI

8. Drive implementations of new technology within a formal Project

Management Methodology

9. Manages all aspects of a client project (or projects) providing

overall leadership

10. Develops project plans and project risk management strategies.

11. Facilitates collaboration amongst employees to enhance quality and

efficiency of service delivery.

12. Tracks progress against project plans and predicts completion times

13. Organizes multiple project segments and work assignments for best

efficiency

14. Provide technical guidance in activities associated with the

identification, prioritization, and resolution of reported problems

either remotely or on site.

Network Engineer and Project Manager, Wells Fargo/ INT Technologies

05/09 - 08/10

Video network engineering subject matter expert (SME) for video

conferencing solutions and needs for business partners and customers.

15. Work with other business units to maintain procedures and best

practices of project implementations

16. Create and update process documentation, design, implement and support

video conferencing infrastructure to include the following (Multiple

Polycom SE 200's, RMX 2000's, MGC 100's, RSS, CMA, Path Navigators,

Codian, TMS, VCS and Microsoft OCS systems)

17. Provide support for day to day operations (476+ multi-point and point

to point conferences monthly)

18. Collaborate with team to promote re-use and develop consistent

technical build, implementation and support processes

19. Setup, troubleshooting and monitoring video conference calls for

legacy client locations (200+ locations)

20. New videoconference room implementation including recommendations,

equipment ordering, PRI circuit activations, verifying MEP, static

IP's and hardware installation when required.

21. Administration of Windows 2003 Servers and SQL database for video

management applications and gatekeepers

22. Troubleshooting and configuring over twenty five different video

codecs in a multi vendor environment i.e. Polycom, Tandberg and Cisco

Unified Communication (500+ endpoints and 15 Telepresence sites)

23. Document and coordinate efforts with development resources, project

team members, internal customers, vendors and technical analysis

utilizing Agile and PMP methodologies.

Project Manager, Telecommunications Provisioning Services Eschelon

Telecommunications Inc. 07/05- 02/09

Responsible for the overall management of the specific Telecomm Projects

and insuring that the technical solutions and schedules in the task order

are implemented in a timely manner.

24. Subject matter expert on extensive consulting engagements resulting in

the development of customer-focused network, video teleconferencing,

Cisco Unified Communication, VOIP and audiovisual solutions.

25. Planning and assessing enterprise technology strategy and

architecture.

26. Manage client presales, delivery, design, installation, configuration

and integration engagements utilizing Agile and PMP methodologies

27. Create detailed SOW documents and Visio designs for customer

acceptance.

28. Assess, Design, and Implement enterprise wide IP Telephony enterprise

solutions for diverse customer base.

Senior Manager, Network Consulting Services, Calence, Inc.

04/04- 07/05

Calence, Inc. is a Tandberg Premiere Partner, a Polycom Gold Partner and a

Cisco Elite partner.

1. Develop proficient implementation practices to converge voice, video

and data technologies for unified solutions that are more effective

and efficiently managed

2. Conduct network-readiness assessments to determine relevant costs,

existing network infrastructures and network policies to determine the

right solutions are deployed

3. Develop network deployment and management policies to ensure the full

benefits of new technologies are achieved

4. Evaluate current network infrastructure and applications and recommend

bandwidth and infrastructure changes

5. Manage video end-points, network infrastructure and video

gateway/gatekeeper devices, and provide video and voice conference

scheduling and management reports to allow analysis of management

costs

6. Integrate mobile-based voice, video, security and data technologies

that support first response and homeland security initiatives

7. Directly manage, implement and deliver strategic rich media projects

for clients on the following technologies: Videoconferencing,

Broadcast Video, Video-on-Demand, IP Video Surveillance, Web Portal

Conferencing, Integrated Conference Rooms, and Content delivery and

management.

Principal Consultant/Sr. Technical Engineer, Xact Communication

08/01 - 04/04

Work directly with stakeholders to coordinate pertinent aspects of projects

and act as the primary interface between the overall project team and upper

management.

. Coordinate and facilitate team/status meetings. Manage and facilitate

risk management, change management and issues resolution process,

including escalation to the appropriate level

Office of the Surgeon General/U.S. Air force: Sr. Telecommunications

Engineer/Consultant

Provided management and technical support of the Video Network and VTC

Infrastructure.

Analyzed internal networks and recommended procurements, removal, and

modifications to components. Ensured that internal VTC equipment is

operational and staffed to service USAF staff. Supervised scheduling of

USAF multi-point VTC conferences. Insured complete coverage of all bridged

VTC conferences. Operated and maintained all multi-point control appliances

(MCU's).

Applied analytical abilities to understand/interpret and creatively solve

complex network problems related to VTC. Responsible for technical results,

quality and scheduling of all VTC sessions. Participated in project

planning with senior USAF staff; and provided input on process improvements

to team members.

Department of Labor (DOL): Project Director/Sr. Telecommunications

Engineer/Consultant

Responsibilities included managing and supporting the LAN/WAN network(s) in

support of the DOL Headquarters building and the integration of video

teleconferencing nationwide for the Secretary of Labor.

Plan, evaluate, and coordinate the installation of enterprise systems

architecture and network redesign, and business processes. Apply

transmission-engineering principles to existing network to ensure receipt

of quality voice, video and data technology services. Provide in-depth

analysis of trouble conditions and facilitate repair efforts. Perform

adjunct maintenance support, telecommunication systems installation, de-

installation and relocation activities at DOL headquarters and remote

locations. Execute QoS, analysis and optimization over government provided

IP router-based and ISDN and T1 network facilities. Create written service

updates and reports when requested by the government. Develop and maintain

system drawings and schematics of equipment and cabling of new network

installations.

Naval Criminal Investigations Services (NCIS): Chief Information

Officer/Sr. Video Engineer/Consultant

Project management & integration of a secure voice, video and data Network

Integrate Secure Video teleconference (SVTC) equipment at the Naval

Criminal Investigative Services (NCIS) headquarters facilities and numerous

NCIS locations throughout the U.S. Install fiber cabling, communications

equipment, to include routers, CSU's/DSU's, SVTC display and control

equipment, at the headquarters and at each remote NCIS site. Test and

trouble shoot the network of dedicated DS-1 circuits used to establish VTC

and SVTC communications between locations. Managed the integration of the

Virtual Private Network used to establish secure router Internet protocol,

for VTC and SVTC communications between NCIS Headquarters and the non-US

based sites.

Federal Bureau of Investigation: Chief Information Officer/ Project

Manager/Consultant

Designed and integrated an Encrypted, Virtual Private (VPN) Network.

Ensure that all hardware and software systems provided comply with all

established Agency hardware and software application configuration

guidelines. Assist with network provisioning/operations of the dedicated

voice, video and data network. Test and implement all required security

measures necessary to ensure successful network connections.

1. Develop, and manage the preparation of all personnel, financial,

training, and program schedules, briefings, and reports related to

the contract.

1. Monitor and report on program performance (including

subcontractors) and make recommendations to management.

2. Provide/support network architectures and design for data, voice

and video deployment over WAN's.

3. Perform evaluations/analyses of existing procedures, processes, and

models related to management problems and contractual issues and

develop position papers, briefing charts, and reports with proposed

solutions.

4. Develop testing and site certification Procedures.

5. Create documentation of the installation, to include rack

configuration and users manuals/procedures.

Sr. Solutions Engineer, Vianet Technologies, Inc.

09/00 -

08/01

Assist with development, and testing of Vianet's rich media suite, which

includes a H.323 point-to-point and a multi-point video teleconferencing

system, a RT and VOD video streaming servers. Captured and encoded media

content for client distribution, through Internet protocols.

2. Provided pre/post-sales support.

3. Supported customer development, integration, testing,

debugging and acceptance project phases.

4. Participated in engineering reviews; create and suggest

diagnostic enhancements.

5. Provided engineering level support to customers developing

products utilizing LAN/MAN/WAN/Satellite

communications for Wireless LAN applications, specifically for

embedded applications.

6. Diagnosed, tracked and reported component and system

problems in support of OEM customer implementations.

7. Develop diagnostic methodology and problem workaround

utilizing Agile and PMP methodologies

Satellite Network/ Broadcast Specialist/ Project Director, SAIC

02/99 -

09/00

Managed full life cycle of all LAN/MAN/WAN/Satellite teleconferences

from a technical and marketing perspective for the U.S. Army. Served as

technical and marketing point of contact for the largest distant

learning program, in history "The Medical Response to Chemical

Warfare and Terrorism" Sponsored by the Surgeon Generals office.

1. Worked with other businesses to create synergy in setting

future vision and direction for video infrastructure strategy.

2. Interfaced thousands satellite up-links/down-links and video

teleconferencing networks (for example: point-to- point, multi-

point, ISDN, PRI/BRI), broadcasted video over satellite

communications, and distributed video over legacy analog

and data networks.

3. Planned, organized and executed various distance learning

methodologies for diverse applications utilizing various

video teleconferencing systems/networks to include PictureTel,

Tandberg, Polycom, VCon and Accord.

4. Served as primary satellite network/ telecommunications

technical spokesperson for the division.

1. Managed, coordinated, and set-up video teleconferencing

bridges.

Technical Services Manager/ Director of US Operations, ImageCom Inc.

03/97 - 02/99

Designed and implemented telecommunications solutions in a large, rapidly

growing video network, while supporting existing videoconferencing

infrastructure and customer base in a "cradle to grave" engineering and

operations environment. Responsible for customer service, marketing

and training. Functioned as liaison between present/future customers and

core network staff. As internal marketing presence, played key role in

increasing organizational awareness of the benefits and availability of

VTC.

Equipment and networking includes Cisco/Tandberg, Polycom and

Cisco/Tandberg/Polycom MCU's, Access switches, Nortel, Paradyne, AMX,

routers, Crestron and Adtran CSU/DSU's, T-1, PRI and BRI circuits.

EDUCATION

Cisco Telepresence Engineering Training

CCNP in progress

Cisco Mobile Access Router (MAR) Training

Cisco MeetingPlace, Field Engineer Certification

Business Administration, Wexford University

Computer Information Systems, Wexford University

Electronic Technology, TESST Electronic School

Electronic Technology, Norfolk State University

RESELLER AGREEMENTS/RELATIONSHIPS

Certified reseller of Polycom, VCON, ImageCom, and Vianet Video

teleconferencing systems

Active Secret Clearance

1

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