Project Manager Service

Miguel A. Nieto

Project Manager Professional

San Francisco Bay Area IT Services

Phone: 408-***-****

E-mail: **************@*******.***

LinkedIn: http://www.linkedin.com/in/nietoguillen

IT Project Manager

Certification in PMP, ITIL Foundation, Service Strategy and Service Design (v3)

Master's Degree in Computer Science, with more than ten years' experience working

as an IT Consultant, Coordinator and Project Manager. Experienced managing

different types of projects (Maintenance, development and deployment) for both

public and private sector. Strong background in Service Level Measurements,

Monitoring and Software Implementation Projects. Adapts easily to change with a

track record of working successfully in an international environment. Highly

developed interpersonal skills used to interacting with clients at high

management and C level positions.

Skills Summary

Project Management (PMP): IT Project Lifecycle: Leadership:

Strategic, Planning & Requirements, Definition & Team Building & Mentoring

Execution Analysis Cross-Functional

Business Service Budgeting & Forecasting Supervision

Management Project Scheduling Client Relations &

Resource planning Testing/QA/Rollout/Support Presentations

System Business & IT Planning

Migration/Integrations Monitoring & Measurements Solution & Consultative

ITIL processes development Selling

Career Progression

Project Manager. IT Consulting Company - IECISA, (Spain) 2010 - 2014

Project Manager. IT Consulting Company - Silver Storm Solutions, (Spain) 2006 -

2010

Primarily responsible for establishing, monitoring and executing project plans,

managing all phases of projects and resources coordination. In charge of

delivering projects that improve a client's business applications, infrastructure

and processes, and doing this within time, on budget and to the highest

standards. Involved in building relationships with clients, and maintaining

liaison with them throughout each project.

Managed budgets of up to $1M, cross-functional teams of up to 10 technical

experts and successfully managed more than 5 projects at the same time.

Drove the high-quality completion of systems engineering, monitoring software and

enterprise-wide implementation projects for the following clients:

Telef nica - Forbes #62 IECISA (IT Consulting) PUBLIC SECTOR:

ENEL - Forbes #145 OCASO (Financial Services) Ministery of Justice

IBERIA (Airline) Ministery of Defense

ASCO (Nuclear Central)

Achievement Highlights

Led teams across broad technical, financial and business disciplines. Focused

teams on business objectives and tracked progress to ensure project milestones

were completed on time, on budget and with the desired results.

Mitigated risk factors through careful analysis of financial and statistical

data. Anticipated and managed change effectively in rapidly evolving global

business environments.

Defined processes and tools best suited to each project. Used PMP approach on

project and client goals, creating detailed project road maps, plans, schedules

and work breakdown structures.

Good track record of managing complex multifunctional projects in various

environments, creating effective, informed and highly motivated teams focused on

delivery.

Experienced working with sponsors, stakeholders, and solution providers.

Representative Projects

Service Level Measurement. Project-managed and designed large-scale monitoring

and service level measurements environment for clients ENEL and OCASO.

Achievements: Managed project planning and execution of business service level

measurements. Including different kinds of projects, monitoring, consulting,

development, in order to measure the service availability, resulting in actions

for client satisfaction improvement and cost savings. I managed the environment

maintenance and presented reports, forecasts and suggestions for improvement to

high management.

Implementation of Monitoring Projects. Managed all phases of the project

lifecycle to implement a monitoring environment for clients OCASO, ASCO and

Telefonica.

Achievements: Companies gained a controlled environment, all services and

infrastructure were monitored, and they could monitor service and infrastructure

status. They could take early actions to resolve problems.

ITIL Implementation. ITIL implementation and consulting projects (Incident,

Problem, Change, Configuration and Service Level Management) for clients Ministry

of justice, ministry of defense and Prisa Group.

Achievements: Companies could develop best practices, improve IT services, reduce

costs and improve productivity.

CLOUD Projects. Managed a project to Cloud implementation for client IECISA. Also

managed an Office 365 Migration from on premise environment for client IBERIA.

Achievements: IECISA achieved the first Internal Cloud implementation that

allowed to them to have new portal for automatic requests without human

intervention resulting in costs and time saving.

Early Career

SYSTEM ADMINISTRATOR

IT Consulting Company - SMS (Spain) 2005 - 2006

IT Consulting Company - Experience (Spain) 2005 - 2005

IT Consulting Company - Twinsoft (Spain) 2004 - 2005

IT Consulting Company - COMPAREX (Spain) 2003 - 2004

Controlled different software for monitoring and business service management,

applying ITIL Methodology. Managed HP Software (OVO, NNM, OVIS, SIP, Service

Desk, Service Navigator and Service Center), developed Shell Scripts and managed

Windows and HP-UX servers, and databases, ORACLE and SQL Server.

Customers: Telefonica (Mobile Company) Grupo Prisa (Communication Company),

Servicio Extreme o de Salud (Healthcare Company).

IT TEACHER. Educational Institution - ENPRO (Spain) 2001 - 2003

Taught basic and advanced courses of Operative Systems (Windows and Linux),

Hardware, Networks and Databases (Oracle), to private and public sector students.

Education and Certifications

ITIL Certified: Foundation (2009), Service Strategy (2013) and Service Design

(2013)

PMI-Certified Project Management Professional (PMP). 2012

MS in Computer Science. UOC University (Spain). 2009

BS in Computer Science. UNED University (Spain). 2001

Technology Summary

Software, Systems & RDBMS: MS Project (expert), Word, Excel, Access, PowerPoint,

Visio, Office 365, Windows, Unix, Linux, SharePoint, Oracle and SQL Server.

Software Manufactures: HP Software: BSM, OM, NNM, OVIS, Service Manager,

SiteScope and OVPI; BMC Software: CLM, Bladelogic, BAO, BNA, BSA, BPPM, Remedy,

ProactiveNet, TMART and AppSight; OpenSource: NAGIOS and Pandora.

Others

Languages: English and Spanish

Can legally work in USA, no sponsor needed

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