Customer Service Manager

Soo Shin

Assistant Manager

Fairfax, VA

*.*******@*****.*** - 571-***-****

• Approximately one year background experience as an Assistant Manager at Five Below retail store.

• Advanced skill in Microsoft and other computer skills required to submit projects and to communicate.

• At least 2 two years of experience in Retail/Customer service.

Synopsis of Achievements

• Hiring and training new employees.

• Increased Customer Service survey from 54.5% to 90.0% within a month.

• Number one best customer service score in the year of 2011.

• Receiving promotions as a team and an individual as a hard worker.

WORK EXPERIENCE

Full-Time Sales Associate

H&M - Fairfax, VA - October 2012 to March 2013

Responsibilities

Providing customer services.

Operating the cash registers properly.

Organizing and cleaning the store.

Assisting customers with their needs.

Answering phone calls.

Pricing and stocking the new and sales merchandises in the store.

Assistant Manager

Five Below Inc - Chantilly, VA - June 2011 to May 2012

Work as a team with General Manager, Key holders, and Sales Associates to provide best customer service.

• Hiring and training new employees.

• Finish resets and projects given in timely manner.

• Customer Services.

• Opening and closing stores (Counting store funds, going to the bank, filling out daily logs).

• Transfers and other paper works through computer system.

• Organizing fundraisers.

• Handling money and credit cards.

Cashier (Part-time Sales Associate)

Popeyes - Fairfax, VA - 2010 to 2011

Customer Service.

• Working at a register.

• Clean dining area.

• Working as a team.

• Communicating clearly in order to take orders correctly.

• Handling money, credit cards, and personal checks.

Papaya Clothing Store (Mclean, VA)

Sales Associate (Seasonal/Part-time)

• Providing Customer Service

• Working in fast-paced environment.

• Handling money and credit cards.

• Multi-tasking.

• Working as a team.

EDUCATION

Oakton High School - Vienna, VA

2007 to 2011

Liberal Arts/Nursing

Northern Virginia Community College - Annandale, VA

2011

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