Customer Service Quality Assurance

ANH LEVU

**** ****** ***** # *** • Sunnyvale, CA 94089

Mobile: 408-***-**** *******@*********.***

PROFESSIONAL EXPERIENCE

Menlo Worldwide Logistics c/o Google Inc, Mountain View, CA 06/2012-Present

Customer Service Representative Associate / Logistics Coordinator

● Create documents for domestic and international shipments

● Schedule pick ups and deliveries

● Collaborate with various people across the world

● Use multiple systems (WMS, Oracle, etc.)

● Run weekly metric reporting

● Investigate root causes and provide corrective action

● Coordinate shipments for events, product launches and trade shows

Flextronics, Milpitas, CA 03/2011-06/2012

Material Handler

● Communicated with customer via email

● Obtained units from inventory when orders are placed

● Configured units with customer’s licensing tool

● Created shipping labels with UPS WorldShip & FedEx Ship Manager

● Managed inventory levels with Baan & Microsoft Excel

● Received RMA units using Oracle

NAMCO BANDAI Games America Inc., Santa Clara, CA 07/2009-10/2009

Quality Assurance Tester

● Tested pre-released software for defects across multiple platforms

● Documented and tracked bugs in an online database

● Verified developers’ claimed bug fixes

TRU-FIT Fasteners Company, Santa Clara, CA 05/2004-08/2004

Inventory Specialist

● Filed invoices

● Organized and maintained inventory using QuickBooks

● Shipped and received goods via DHL, FedEx, & UPS

● Packaged and delivered products to local customers

EDUCATION

San Jose State University, San Jose, CA

Bachelor of Science in Business Administration, May 2008

Concentration: Management; Minor: Administration of Criminal Justice

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