Project Manager Customer Service

GREG MILLIGAN

*** * **** • Fowler, IN ***** • ****.*.********@*****.*** • 765-***-****

Entry-Level Network Administrator / MIS / Network Administrator with Degree in

Information Technology and Successful Record of IT Support for Networks, Systems,

and Servers

SUMMARY OF QUALIFICATIONS

• Recent graduate of bachelor’s degree program in network administration with thirteen years

of experience as a consultant providing IT administration, support, and upgrades.

• Outstanding communicator with documented strengths in customer service.

• Flexible team player, always willing to lend a hand in unexpected situations.

• Highly motivated self-starter with history of boosting productivity through judicious

technical innovations; known for energy and can-do attitude.

TECHNICAL SKILLS

CERTIFICATIONS

• CompTIA A+ certification

PLATFORMS AND TOOLS

• SOFTWARE: SAMBA, APACHE, MCAFEE, NORTON, PCANYWHERE, MS OFFICE XP - 2013(WORD,

EXCEL, POWERPOINT, ACCESS, PUBLISHER, OUTLOOK), OPENOFFICE SUITE, VISIO (2007 / 2003 /

2002 / 2000 / 1-5), ADOBE ACROBAT, TECHSMITH SNAGIT.

• LANGUAGES: VISUAL BASIC (BASIC LEVEL)

• OPERATING SYSTEMS: WINDOWS 7 / VISTA / XP / 2000 / ME / 9X, WINDOWS SERVER 2008 /

2003 / 2000, WINDOWS NT WORKSTATION / SERVER 4.0, LINUX

• HARDWARE: 3COM / CISCO / NETGEAR ROUTERS, SWITCHES, BRIDGES, HUBS, LAPTOPS,

WORKSTATIONS, SERVERS (HP, DELL, GATEWAY, MICRON, COMPAQ, LENOVO, IBM), RAID, SCSI,

MODEMS, NETWORK CARDS, MEMORY, PRINTERS, PLOTTERS, SCANNERS, OTHER PERIPHERALS

• NETWORKS: LAN/WAN, TCP/IP, IPX/SPX, NETBEUI, WINS, DNS, DHCP, POP3,

SMTP, FTP, TELNET, VPN, ICMP, RIP, NAT, IGRP, TFTP, ETHERNET

PROFESSIONAL EXPERIENCE

CONSULTANT / NETWORK ADMINISTRATOR / WEBMASTER 2000-Present

BC ELECTRONICS - OWNER

• Performed MRA Compliant Win XP to Windows 7 refresh for Targets in Indiana using

SCCM

• Upgraded State Farm agency Dell equipment to Windows 7 and migrated all data in west

central Indiana.

• Windows XP and 7 Professional install and configuration

• Windows XP upgrade deployments

• Contracted services for PC/Laptop/Printer hardware configuration and POS repair and

replacement, flat screen TV/monitor repair, VOIP installation,

• System setup, diagnosis and repair, home computer break fix, Anti-Virus installation and

virus eradication

• Frequent upgrade and maintenance of POS equipment for NCR and Walmart/Sams,

TJMaxx, Bath and Body Works, Taco Bell, H&M, Gymboree, Dicks Sporting Goods,

Starbucks, Burger King, Limited Brands, Fujitsu and Dollar General, Dollar Tree, Rue 21,

Aspen Dental, Quality Dining, Autozone, and Pilot Truckstops.

• Network Installation of Indiana Vet Specialists Hospital. Server maintenance

• Upgrade for JCPenny servers at multiple locations.

PAULA’S VENDING

• Maintain computer hardware / merchandise-ordering database and troubleshoot as needed.

SEWING BY DEB / COMFORT BEARS

• Manage hardware, software, Web site design / development, and Facebook administration.

KAPLAN ACM HELP DESK

• Assist new students in transitioning into several basic technology classes.

• Served as operator since help desk’s inception in September 2009.

• Selected to serve as Chairman/Manager after graduation of former Chairman until Dec 2012.

• Commended by team members for IT knowledge, communication skills, and project

management capabilities.

TOWN OF OTTERBEIN

• Install, configure, administer, and support, on site and via phone, networks,

telecommunications, servers, printers, other peripherals, and systems used by town and police

offices.

• Prevented issues proactively through establishment of policies for use of assets.

• Upgraded systems via spearheading two migrations to Windows XP Professional and Server

2003.

• Increased productivity through consolidating multi-level peer-to-peer networks into single,

homogeneous domain.

• Engineered smooth-running virtual private network (VPN) utilizing Windows Server 2003.

• Boosted inventory control results by developing comprehensive asset management program.

ADDITIONAL EXPERIENCE

• Other work experience has included providing exceptional customer support in

transportation and other service industries.

EDUCATION AND TRAINING

BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY - February 2012

NETWORK ADMINISTRATION

KAPLAN UNIVERSITY Davenport, IA

GPA: 3.80

ASSOCIATE OF APPLIED SCIENCE IN INFORMATION TECHNOLOGY June 2010

KAPLAN UNIVERSITY Davenport, IA

GPA: 3.98

PROFESSIONAL REFERENCES

Lloyd Howison William Louderback

Services Program Manager Project Manager at NETVIEW, INC.

Dimension Data *******.**********@***********.***

*****@********.***

704-***-**** (Mobile) Ankur Gupta

Associate Professor at Butler University

******@******.***

Lance Goff

National Account Manager

Mark Weir

Netview, Inc.

Project Manager at Rollouts

*****.****@***********.***

****.****@********.***

866-***-**** x:118

Jay Winiecki

Tom Moccia

Lead Technician

Systems Administrator

Netview, Inc.

Barbosa Cabinets, Inc

********@*********.***

************@*****.***

Jason Fuller *******@****-*****.***

Project Manager 920-***-**** (Mobile)

Core Technology Solutions

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