Customer Service Data Entry

Diane M. Duross

** ********* **. *** ******* Beach, ME. 04064 207-***-****

OBJECTIVE:

To secure a position within an organization where I can be a member of a team and utilize my skills and

experience to the fullest.

EXPERIENCE:

BEN’S FLOORING & DESIGN CENTER, Biddeford, ME 04/2013-present

- Receptionist

Significant accomplishments, duties and responsibilities:

• Answer and forward calls

• Office Organization

• Process payments

• Tend to customers’ needs

CASCO INDEMNITY COMPANY, Saco, ME

- Direct billing/customer service 02/1998- 11/2012

Significant accomplishments, duties and responsibilities:

• Responsible for processing the daily direct bill payments including manual, scanned and online payments.

• Reconciling the daily differences in online payments.

• Review new business and endorse electronic funds schedules.

• Update Microsoft Office files and spreadsheets.

• Research and answer questions from agents and customers.

• Responsible for verifying refund checks due to cancellations or credit balances from overpayments and

endorsements.

• Process policy cancellations.

• Performed other duties as requested.

JOURNAL TRIBUNE, Biddeford, ME

- Customer Billing 1988-1998

Significant accomplishments, duties and responsibilities:

• Customer service

• Customer billing

• Measure advertisement dimensions

CERTIFICATIONS & SKILLS:

• • •

Microsoft Word, Excel & Outlook Decision Making Flexible

• • •

Microsoft Excel Course Certification Adaptive Pleasant

• • •

Customer Service Forward Thinking Considerate

• • •

Data Entry Efficient Loyal

• • •

Organization Dependable Resourceful

• •

Substitute Teaching Certification Helpful

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