Network Engineer

Michel Silva

* Cell +41-763******

*EU Citizen (Portuguese born in Mozambique)

Network Engineer (Mobile CORE, Radio Access Network, Value-added Service)

Wireless Network Expert (Fault Localization and Correction, Troubleshooting, Operance and

Maintenance)

Profile: Highly accomplished and responsible Network Engineer with 4 years in NOC

environments experience, plus 2 years as field service in FTTH and cooper. Also 2 years in IT.

Skills:

I have a long experience with Hardware of all kinds. I have knowledge in Routers&Switches

(Cisco, Huawei), Voip POTS and 3Play equipment’s such as (DataflexVine, Thomson, Alcatel

Speedtouch, Huawei PABX).

-Network Equipment’s Management Systems as (Huawei M2000 and U2000, Ericsson OSS-

RC).

-Ticketing management as Remedy, Ocean and Clarify.

-Network Monitoring Systems (Cacti, TTI Telecom, Netcact, Netcool, M2000, OSS-RC

Ericsson, Mobile Operator own tools).

As former field service I got a vast experience in cabling such as fiber and cobber.

Experience:

NOC ENGINEER

June2012 – Present / (Sunrise) / Zurich, Switzerland

Key Responsibilities:

I have been offering monitoring and technical support to CORE, OSS, VAS and RAN around

Fault Management, like:

-Incident and Problem management for the whole Managed Services Operations (during the

night-shifts and weekends).

-Supervision and escalation of all planed works status, post event verification.

-Huawei LTE SWAP monitoring in Valued Access Services, CORE and Radio Access Network

platforms.

-Daily check in network KPI, and management report.

-Monitoring of services using a variety of tools and Troubleshooting skills for Sunrise Network

platforms.

Achievement of 2nd place in Switzerland best telecom provider (Connect Test)

http://www.connect.de/vergleichstest/bestes-handynetz-schweiz-connect-netztest-2013-

vergleich-sunrise-swisscom-orange-handy-netz-1900236.html

NOC ENGINEER

May 2010 – May 2012 (2 years 1 month) ORANGE (Spain) Lisbon Area, Portugal

Key Responsibilities:

-Orange Spain Network Supervision Radio Access Network (Ericsson technologies).

-Fault Location and Correction of Network Faults (Wireless national network RAN and CORE)

-KPI analyses with the TTI TELECOM Application.

-Spain Incident Management Escalation directly to the Client (Orange Spain).

Field Service & Technical Support

May 2008 – April 2010 (2 years) Vodafone Lisbon Area, Portugal

Key Responsibilities:

-Field Service Tx, PSTN, 3play and ISDN for VDF equipment's.

-FTTH installation and certification.

-Business Clients Technical Support: Voip Configuration, Fault Location & Correction in the

VDF equipment as PBX Vine and Thomson DSL routers for big Clients.

-Field Service Support

IT Technichian

Winteam, Sistemas de Engenharia

January 2007 – April 2008 (1 year 4 months) Lisbon

Key Responsibilities:

-System Administrator Windows platform.

-Cabling projecting and implementing (Ethernet all categories, Optical Fiber and connectors ST,

SC, MT-RJ,LC and FC)

-Slicing and termination experience with Corning Fiber Optic Cable termination certificate

-Switching and Patching implementing.

-Electrical projecting and implementing.

-LAN, WAN, VPN's implementing in IPv4

-DHCP and DNS configuration

-Team leading 5 persons (implementing cabling and patching)

Helpdesk Technician

BANK PLUS (Actually BANIF PLUS)

January 2006 – December 2006 (12 months) Lisbon Area, Portugal

Key Responsibilities:

-Solving IT problems to the Bank Workers.

-Solving application problems database in SQL platform.

-Providing the backups during the night and weekends.

-Cancel credit cards upon costumer’s request.

Education:

Dates 10/09/2000 - 03/06/2002

Title of qualification awarded Art high school E.S.Sacavém (Portugal)

Dates 01 October 2002 - 01 December 2005

Title of qualification awarded - Information Systems Technician at CFPA (Portugal).

Level of classification Level IV

Dates 10 January 2006 - 03 December 2006

Title of qualification awarded - Network Communication Technician at CFPA

(Portugal).

Level of classification Level V

Languages:

Mother tongue(s) Portuguese

Other language(s) English (Fluent)

Spanish (Fluent)

•

German (Limited)

•

Italian (Limited)

•

French (Limited)

•

Personal traits:

Incident and Problem management for the whole Managed Services Operations. Good

capacity in communication with clients, colleagues and people in general. Used to work

with SLA’s and KPI’s timings and I am good working under pressure. I have some

Basic Neuro-Linguistic Programming skills (NLP), with growing interest over this field

of interpersonal interaction. Excellent references can be provided upon request

Contact this candidate