Customer Service High School

Location:

Posted:

March 12, 2014

C al isie S H i l l

P O Box ***

Stantonsburg, NC 27883

***********@*****.***

Objective

Seeking a career in the Pharmaceutical Industry, So that I may utilize my abilities, experience, and skills to become a

valuable asset to your company.

Qualifications

Experience operating, maintaining, troubleshooting, and repairing equipment. Computer skills include Navigation,

Microsoft Word, Excel, Access, and PowerPoint. SAP trained and qualified.

Education

2010 Associate of Applied Science, ECPI College of Technology, Raleigh, NC

1999 High School Diploma, E T Beddingfield High School, Wilson,

Relevant Experience

Sept 2012- June 2013

Customer Service Agent, West Business Corp., Rocky Mount, NC. Worked with confidential information in a

professional manner. Answered clients calls in an accurately, courteously, professionally, and timely manner.

Maintained high level of quality while identifying my clients’ needs. Verified clients’ insurance coverage and co-pay

assistance programs. Processed credit card payments. Tracked clients orders if not received by promise date

Jan 2012- Sept 2012

Packaging Operator, Manpower (Merck), Wilson, NC. Operate, troubleshoot, set up and adjust equipment including

tablet feeder, desiccant feeder, capper, and labeler. Examine product to detect defects, product damage, or other

visual quality problems. Identify equipment malfunctions and repair needed. Communicate with mechanics for timely

resolution. Use hand tools to make adjustments and set parameters on packaging equipment. Perform IPS checks,

challenges, cleaning, and documentations. Communicate with teammates and other employees at various levels

throughout the packaging department. Actively takes accountability for personal safety for myself as well as others.

Aug 2007- Aug 2008

Packaging Operator, Clinforce (Merck), Durham, NC. Operated machine on blister packaging line. Set up and adjust

equipment including tablet feeder, labeler, checkweighers. Package goods and processed wasted. Performed IPS

checks, challeges, cleaning, and documentations. Cleaned and Sterilized parts. Communicated with teammates and

other employees throughout packaging area.

Oct 2006- May 2007

Merchant Underwriter Assistant, Manpower (BB&T), Wilson, NC. Prepared merchant applications for Underwriters.

Pulled applicants credit report. Logged merchants information into banking database. Processed global payments and

check track services. Completed weekly pending reports.

Dec 2000- Apr 2006

Tax Professional, H & R Block, Wilson, NC. Prepared clients business and personal tax returns. Transmitted clients

returns to IRS. Processed refunds and printed refund checks.