Service Sales

Education

Sertoma Centre, Alsip, IL

January **12

Qualified Intellectual Disabilities Professional Certification (QIDP)

The Illinois School for Professional Psychology at Argosy University,

Chicago, IL December 2011

Master of Arts in Industrial & Organizational Psychology

University of Arkansas at Pine Bluff, Pine Bluff, AR

May 2010

Bachelor of Science in Psychology

Experience

Service Coordinator/QIDP Home Based Services and Day Program

September 2011-Present Sertoma Centre Inc.

Alsip, IL

. Developed, implemented, and facilitated Service Plans for individuals

with Mental Illnesses and Developmental Disabilities

. Completed Pre-Meeting Assessments to determine needs of persons served

. Coordinated and facilitated Service Plan Meetings in accordance with

founding sources, licensing entities, and accreditation standards

. Responsible for completing and entering person's served monthly

Billing into the Department of Human Resource Billing System

. Participated in the Intake process for screening and program placement

of individuals served

. Developed, facilitated and maintained curricula for program groups and

classes

. Provided ongoing training to staff, students, and volunteers as

needed for service plan implementation

. Scheduled and convened team meetings in response to identified needs

and modifications to Service Plans

. Collected Statistical Data using the Human Service Management System

to produce monthly reports

. Established, Built, and maintained positive relationships with

external customers and agency staff

Promotional Representative

June 2010-September 2011 MKTG Inc.

Chicago, IL

. Developed and implemented strategies to improve sales and customer

satisfaction

. Promoted satisfying goods and services to target markets in order to

achieve organizational objectives

. Responsible for managing multiple events as Lead Promotional Model

. Developed knowledge on products/services target market to ensure

products were useful to customers

. Established, built, and maintained relationships with customers

. Involved in numerous events to increase promotions and productivity

MEMBERSHIPS AND AFFILIATIONS

Society for Industrial Organizational Psychology -Chicago, IL

Member since 2010 Business Network

Chicago -Chicago, IL

Member since 2010

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