Customer Service Administrative Assistant

Melissa Stratton

***** ******* ****** *** 240-***-**** *******.*.********@*****.***

Summary of Qualifications

Two years of experience in administrative and customer service positions

Quick to learn new skills and able to apply them creatively to a variety of situations

Ability to improve company productivity, streamline business processes, and improve workplace organization

Friendly and personable, with excellent communication and interpersonal skills

Advanced writing skills

Fluent in French and English, as well as proficient in German

Dedicated to getting the job done and doing whatever it takes to see the project through

Skills Summary

Client Relations

Answered telephones and directed clients to the correct department

Fielded customer service calls and answered client questions regarding services

Resolved client issues quickly and efficiently

Basic knowledge of accounting terminology and ability to explain such to clients

Communication

Worked with affiliate companies to manage out-of-state services for clients

Facilitated communication and exchange of ideas between staff members

Wrote copy for company websites and advertising

Organized client documents such that they would be easy to read and comprehend without inside knowledge

Organization

Maintained office organizational systems and databases

Organized and filed company documents both digitally and in hard copy

Performed financial data entry

Leadership

Taught English to French students (15-18 year olds) in classes of 20-25 students

Worked with students individually to review concepts and practice oral communication

Led groups of eight to ten girls (10-13 year olds) as a Girl Scout camp counselor

Technical

Microsoft Office Suite 2010 (Word, Excel, Outlook, PowerPoint)

HTML and CSS

Work Experience

Dispatcher, Martin’s Sedan and Limousine Service, Gaithersburg, MD Sept 2012- Present

Administrative Assistant, Metro Metro & Associates, Olney, MD Jan 2012 - Present

Teaching Assistant, Lycée Jean Zay, Jarny, France Oct 2010 - Mar 2011

Volunteer Experience

Online Data Entry Chair, Relay for Life of Olney, Olney, MD Dec 2013 - Jun 2013

Education

University of Maryland, Baltimore County, Baltimore, MD Aug 2006 - May 2010

Bachelor of Arts in Modern Languages and Linguistics, Cum Laude (GPA: 3.6/4.0)

Study Abroad

Université de Nancy 2, Nancy, France Sept 2008 - Dec 2008

References and letter of recommendation available upon request.

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