Customer Service Real Estate
Resume:
Raymore Missouri
**********@*******.***
CYNTHIA tUTOR
OBJECTIVE I WOULD LIKE TO OBTAIN A POSITION WHERE I CAN ADVANCE
ABLE TO UTILIZE MY COMPUTER SKILLS, AS WELL AS MY CURR
KNOWLEDGE AND EXPERIENCE, WHILE HAVING THE OPPORTUNI
ADVANCEMENT AND NEW CHALLENGES.
Because of the skills I’ve learned through educa
SKILLS & ABILITIES
previous employment experience and on the job training,
that I would be highly qualified for this position as I po
requirements as stated in the announcement, and would b
for this position. I am also a Notary.
My work ethic, honesty, dependability, and experience
strong assets that I am proud to possess, as well as the
adapt to any situation. This is a vital skill as there are ma
job priorities and tasks change.
SUN COMMUNITIES, BELTON MISSOURI
EXPERIENCE
JULY 2013-JANUARY 2014
SUPERVISOR: TEXIE STRANGE 816-***-****)
OFFICE COORDINATOR
Job Duties:
Establishing rapport with residents and prosp
residents as you field community comments, sugge
and complaints.
Preparing and distributing resident and comm
communications, such as rule reminders, violation
increase letters, delinquency notices, eviction pape
lease addendums and renewals
Preparing bills and statements. Accounts rece
and payable
Performing general office functions includin
answering phones, typing, photocopying, faxing, fi
and other duties as assigned
Completing and maintaining community reco
reports and files
Collecting and posting resident security depo
processing fees, rents, inspection or other fees; reco
the proper accounts and issue receipts.
Making collection calls for site rental payme
.Processing move-ins and move-outs.
Assisting with the preparation of marketing
materials and with the implementation of resident r
activities.
Assisting prospective residents by reviewing
and used home listings, showing homes, and assist
rental applications at the
Maintaining petty cash fund, recording expen
in proper accounts. Performing credit checks on
prospective applicants and tracking approvals and
THE LAW OFFICE OF DONALD L. CROW KANSAS C
MISSOURI
THE HONORABLE JUDGE CROW, MUNICIPAL JUDG
GRANDVIEW MISSOURI
September 2012-December 2012 (This was a Temp Positio
Supervisor: Lynn Crow 816-***-****)
LEGAL SECRETARY
Drafted petitions for Municipal, State, and Federal Cou
also responsible for preparing the dockets. Pleadings, Entries,
Depositions for the Courts, Municipal etc. Data Entry, Filing,
the Docket, Assisting the Attorney with Clients, Maintain Con
files, Discovery, Motions, Pleadings and heavy Client Corresp
Areas of Law: Criminal Law, Bankruptcy, DUI/DWI, Family L
Traffic Violations, Divorce, Custody
Reviewed files and case documents. Maintained accur
records. Researching and analyzing legal issues. Was respons
verifying that the records located match the identity of the per
information provided about the subject of the request. I also ve
the information provided meets legal sufficiency to consent re
sensitive personal information to a third party requestor. ProLa
Electronic Filing, and CaseNet.
INTERNAL REVENUE SERVICE KANSAS CITY MISS
(THIS IS A FEDERAL JOB) GS-6
September 2010-February 2011 (This was a Temp Position
Originally Perm)
Supervisor: Ruth Davis 819-***-****)
CONTACT REPRESENTATIVE
I worked in the ACS call site for the Internal Revenue
and assisted taxpayers who call to resolve their tax compliance
involving unfiled tax returns and unpaid back taxes.
I was responsible for educating the taxpayer in accordance wit
Internal Revenue Manual (IRM) about their obligation to file a
income taxes.
I negotiated payment arrangements with taxpayers having deli
taxes by using various installment agreement options in an eff
avoid forced compliance through levies and Federal tax liens i
accordance with IRM rules.A
I did extensive research using the Automated Management Sy
(AMS) and IDRS command codes to evaluate income and em
sources and identify the reason taxpayers are not withholding
amounts of tax or owe additional tax because of underreportin
income or exam assessments along with Offer and Compromis
Performed daily collections on past due tax balances, t
to provide good customer service and abide by tax laws and li
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This required retrieving data and processing it into financial st
and other confidential documents. Excellent customer service
interaction.
SERCO (Formerly SI International) NBC LEE’S SUMMI
June 2008-August 2010 (This was a Government Co
Job)
GENERAL CLERK I
Upheld a classified security clearance throughout my
employment.
Maintained classified files and documents, retrieved an
analyzed classified data then entered the pertinent information
FBI database. Also established and maintained various progra
subject, and research files. Maintained accurate records.
The internal USCIS resources provided for this positio
me to become very efficient in software such as N-400 IBIS, I
Tracking, IBIS Complete, Road Runner, IBIS Dual, IBIS Hit
Coversheet, NFTS, Teleview, and Pick Tickets. And the FOIA
Processing Guide as well as personal initiative to research resp
records.
Attention to Detail was of the utmost importance while
reviewing the file documents for discrepancies and analyzing
document and determining if there are legitimate reasons to pr
contact a Government Official for review.
These duties include providing advice to the case proce
regarding FOIA/PA regulations, disclosure of agency records,
exemptions from full or partial redaction. This involves resear
analyzing legal issues that arise in conjunction with handling i
requests for Bureau records. For example, I am responsible fo
verifying that the records located match the identity of the per
information provided about the subject of the request. I also ve
the information provided meets legal sufficiency to consent re
sensitive personal information to a third party requestor.
Responsibilities of this position also requires research
FOIA statutes using the USCIS processing guide, data bases su
CLAIMS and CIS as well as independent internet research of
documents and FOIA/PA exemptions.
Performing an in-depth review and analysis of eac
received and determining exactly what materials and docu
sought. I perform a search of automated record systems for r
databases, and then based on extensive knowledge of Bure
systems; I determine the completeness of documents and take
locate missing information or documentation. Processing the
involves researching and interpreting numerous provisions of
applying specific exemptions to documents or informa
preparing correspondence to the requestor with an explanati
exemptions withheld.
My duties require I keep informed of recent developme
field of public disclosure, including recent court and departme
Page 3
decisions and legislative activities. I also consider the impact u
organization and make recommendations for the best way to s
information such as training, handouts or procedures memos.
My records show that in my duties as in IBIS, I averag
boxes of files during my 8 hour shift. My annual performance
shows that I achieved excellence or exceeded expectation in a
performance categories for this position.
COLDWELL BANKER ALL AMERICAN REALTY RA
MISSOURI
April 2002-December 2011
Supervisor (Broker): Bob Knitter 816-***-****)
REAL ESTATE EXECUTIVE
Established contracts and maintained files while keepin
interaction with clients and mortgage lenders.
Assisted Home Buyers and Sellers
Worked closely with builders and new construction, bo
residential and commercial. I also prepared the listings for pro
Gained knowledge of MLS, and was a member of the N
Association of Realtors, Missouri Association of Realtors, and
Kansas City Association of Realtors.
JACKSON COUNTY PUBLIC ADMINISTRATOR’S OFF
KANSAS CITY MISSOURI
October 1997-April 2002 (This was a County Job
Supervisor: Rick Jeffries-Chief Deputy Council (816-881
LEGAL SECRETARY/LEGAL ASSISTANT KANSAS CI
MISSOURI
This is for the Probate Courts and Family Law.
Reviewed files and case documents. Maintain
accurate records. Researching and analyzing legal i
Was responsible for verifying that the records locate
the identity of the personal information provided ab
subject of the request. I also verify that the informat
provided meets legal sufficiency to consent releasing
sensitive personal information to a third party reque
DUTIES INCLUDED; CONDUCTING ASSE
SEARCHES, RESEARCHING FILES, OBTAINING
BIRTH / DEATH CERTIFICATES, AND OBTAINI
INSURANCE POLICIES. I ALSO WAS RESPONS
FOR CONTACTING FAMILY MEMBERS OF CLI
WHEN LEGAL DOCUMENTATION WAS NEEDE
WELL AS CONDUCTING INVESTIGATIONS FO
COUNCIL.
Drafted Petitions, Court Orders, Entries, Pleadings
Request, this also required a lot of attention to detail and
prioritization and deadlines for the Court Docket.
Page 4
El Paso
EDUCAT
Parkland High School El Paso Texas Diploma
ION
Career Education Systems Kansas City Missouri Real Estate License
Ardie Howe Telecommunications Specialist @ Fa
REFERENCES Communications 816-***-****
Mike Medsker Cass County Recorder of Dee
Bob Knitter Broker @ Coldwell Banke
Leslie Smith Office Manager @ Higgins Bu
Co. 816-***-****
MARY HENDRICKSON EXECUTIVE REAL ES
PROFESSIONAL
Ricardo Velasco Disabled Veterans Representati
I am looking for a Full-Time permanent position and am available immediately as the company, however,
myself and others employees at Sun Communities at Southfork have been laid off, therefore I am available
immediately. I have worked in various office environments as well as warehouse, receptionist, dispatching,
medical, accounting, bookkeeping, administrative, legal etc. while working for temp agencies. I can work any
hours, any day and as many hours as needed.
Page 5
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