Customer Service High School

D

ESAREE

H

ERNANDEZ

*** * ******* **** *** *A, Addison, Il 60101 C: 630-***-**** **********@*****.***

P

ROFESSIONAL

S

UMMARY

Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically.

SKILLS

Exceptional interpersonal communication Skilled trainer Effective problem solver Microsoft Outlook, Word and Excel

W

ORK

Exceptional telephone etiquette Fast learner Customer Relationship Management Software (CRM) Customer-focused

Customer Service Representive, 06/2012 to 11/2013 Tagco USA – Elmhurst, IL

Investigated and resolved customer inquiries and complaints in an empathetic manner. Cross-trained and backed up other customer service managers. Met all customer call guidelines including service levels, handle time and productivity. Solved unresolved customer issues. Promptly responded to inquiries and requests from prospective customers. Trained staff on operating procedures and company services. Updated customer orders from start to finish in an accurate and timely manner. Managed work flow to exceed quality service goals. Identified individual development needs with appropriate training. Provided accurate, specific and timely performance feedback for CSRs.

High School Diploma: 2011 Schaumburg High School - Schaumburg, IL

H

ISTORY

EDUCATION

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