Management Engineer
Resume:
Kevin Dutton
Dacula, GA 30019 **********@*******.***
EDUCATION
Bachelor of Business Administration in Management Information Systems, June 1998
The University of Georgia, Athens, Georgia
Related Coursework: Data Management, Information Resource Management,, Systems Analysis & Design,
Microcomputer Hardware & Software, Telecommunications/Networking, Visual Basic 5.0, and C Programming
Microsoft Certified Systems Engineer (MCSE ID # 1568726), November 2000
Granted Patent as the Designated Inventor/Co-inventor of Remote Monitoring of a Hot Melt Adhesive System
EPC 04796583.51239-US2004035713
Skills
UNIX
Basic Unix
Unix Shell Scripting
Advanced Unix Shell Scripting
Telecommunications/Networking
Windows Scripting
Microsoft Certified Systems Engineer
Windows NT Administration
Visual Basic 5.0,
Advanced Visual Basic 6.0
Client Server Overview
Systems Analysis & Design
C Programming
MS SQL
Sun Solaris
LAN/WAN
TCP/IP Architecture
CRM Application
DNS
DHCP
SMTP
SAN Technology
Writing Shell Scripts and applications
Implementing Scripts
Troubleshooting skills
Sendmail
Perl
VPN
JCL
ISPF
Data Management
Microcomputer Hardware & Software
Information Resource Management
MS Access
EXPERIENCE
GTS, Inc Independent Contractor, Systems Administrator, Lead Tech and Trainer for Point of Sale (POS) SCO
Systems and Software 4.5 Upgrade April 2013-Present
Skills
• TCP/IP, LAN/WAN, Troubleshooting, Telecommunications/Networking, Client Server
Job Duties
• Team Lead for POS installs
• Working with site management and planners to assure correct placement of machines
• Organizing, unpacking, and placement of machines per the directions for blue prints and Store Planner
instructions
• Coordinate and supervise CE’s and Assist Techs on site in their performance of duties
• Work hand in hand with electricians and Data Wiring teams to assure that all lines and connections were
placed per site plans
• Interact with Project Management to keep them up to date on the site progress throughout the night
• Coordinate with Help Desk to troubleshoot and resolve any issues that may be present at the time of the
install
• Maintain paperwork and photos for each site
• Assure that the clients were happy, if a problem could not be resolved while onsite, kept them reassured and
left them with a detailed action plan as to how the whole situation would be handled and resolved so that they
were able to be happy and rest assured that they were not being left without any support
People’s Bank and Trust Dacula, Georgia Independent Contractor Systems Administrator, 2004-2013
Skills
• Scripting, Visual Basic, Client Server, TCP/IP Architecture, UNIX, Advanced Unix Shell Scripting, JCL,
ISPF, MS Access, MS SQL, MY SQL, C Programming, CRM, DNS, DHCP, SMTP, SAN Technology,
Writing Shell Scripts and applications, Implementing Scripts, Utilized Troubleshooting skills, Perl, VPN,
Telecommunication/Networking, Information Resource Management, Sun Solaris
Job Duties
• Perform advanced engineering of the architecture of systems and provide technical expertise to database
administrators and applications developers
• Analyze needs and requirements of existing and proposed systems, and develops technical, structural, and
organizational specifications which may require research and analysis
• Coordinate new build development ensuring consistency and integration with existing service structure
• Assist in continuous improvement efforts in enhancing performance and providing increased functionality
• Provide technical leadership for development of products, including database design, technical code design,
software management and technical standards for multiple hardware platforms
• Create documentation including flowcharts and knowledge base articles
• Remotely connect to desktops in order to correct issues
• Establish, implement, and document Firewall security protocols
Nordson Corporation, Duluth, Georgia Senior Systems Administrator, 1999-2004
Awards & Certificates
• Awarded Nordson MVP 2002 for Outstanding Support of the North American Organization
• Granted Patent as the Designated Inventor/Co-inventor of Remote Monitoring of a Hot Melt Adhesive
System EPC 04796583.51239-US2004035713
Skills
Windows NT Administration, Windows Scripting, Advanced Visual Basic 6.0, Client Server Overview, TCP/IP
Architecture, Introduction to UNIX, Basic Unix, Unix Shell Scripting, Advanced Unix Shell Scripting, JCL, ISPF,
and Infoman, CRM application built with MS Access and Visual Basic, MS SQL, C Programming, MS SQL, MS
Access, CRM Application, DNS, DHCP, SMTP, SAN Technology, Writing Shell Scripts and applications,
Implementing Scripts, Utilized Troubleshooting skills,, Perl, VPN
Job Duties
• Provided support for desktop applications, connectivity, web pages, and hardware for 250 plus remote users
• Designed, implemented, administered, synchronized, and maintained database designs, data access,
associated code, and end user documentation for a home grown CRM application built with MS Access and
Visual Basic
• Developed, integrated, monitored, and fine-tuned solutions for operation such as: a standardized desktop, data
needs, systems operation, network connectivity, backup/recovery, and documentation
• Implemented solutions, upgrades, plus provided maintenance/support via automated scripts
• Normalized/migrated previously collected data to MS SQL to populate Pivotal Relationship CRM
• Verified and maintained code for nightly extracts of customer order information from SAP
• Implemented Pivotal Relationship CRM in conjunction with laptop deployment for the Sales/Service
organization
• Enhanced security by deploying VPN solution comprised of a connectivity client and SecureID Remote
Token cards
• Provided UNIX support for applications residing on UNIX servers
GTE Data Services, Tampa, Florida Systems Support Technician, 1998-1999
Awards & Certificates
• Awarded Individual Excellence Award July 1999 for outstanding job performance
• Participation in New Recruit Development Training Program
• Training included: Windows NT Administration, Windows Scripting, Advanced Visual Basic 6.0, Client
Server Overview, TCP/IP Architecture, Introduction to UNIX, Basic Unix, Unix Shell Scripting, Advanced
Unix Shell Scripting, JCL, ISPF, and Infoman
Job Duties
• First-level UNIX support for applications residing on UNIX servers
• Third-level PC support for software and hardware problems
• Tested applications to insure proper operation and performance
• Performed interoperability testing to insure fully functional desktops
• Delivered applications across local and wide area networks
• Received trouble tickets, isolated problem, and implemented solutions
• Provided support, repaired PC problems remotely with little or no user interaction
• Converted/maintained desktops for Y2K compliance deploying more than 5000 Win 2K workstation
• Acted as an escalation point for on-site technical support personnel
REFERENCES FURNISHED UPON REQUEST
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