Aaron's Resume [pic][pic]

Personal Information

Name:

AARON GILES

Email:

acc3n3@r.postjobfree.com

Phone:

949-***-****

Home Location:

US-CA-Fontana-92334

Experience

Job Categories:

Telecommunications (10+ Years experience)

Total years experience:

10+ Years

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10+ years of voice network experience

10+ years programming, troubleshooting and reporting experience using Avaya

Communication Platform system

10+ years vectoring, call routing, IVR, call recording and call accounting and ACD

experience

10+ year supervisory experience

Current Company: Auction.com Start Date:

April 2013

Job Title: Telecom Manager

Company Name: PacTrust Bank Start Date:

January 2012

Job Title: Telecom Manager End Date: April

2013

Company Name: BSH Corp

Job Title Telecom Specialist Americas Start Date: March

2010

End Date: January 2012

Company Name:

ACS / Disney

Start Date:

November 2005

Job Title:

Sr. Telecom Supervisor / Information Management Sr. Specialist

End Date:

November 2009

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Company Name:

Total Communications Solutions

Start Date:

April 2004

Job Title:

Sr. Telecommunications Consultant

End Date:

November 2005

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Company Name:

Encore Credit Corp

Start Date:

January 2003

Job Title:

Telecommunications Manager

End Date:

April 2004

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Company Name:

New Century Mortgage Corp

Start Date:

January 1999

Job Title:

Sr. Telecommunications Analyst

End Date:

January 2003

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Company Name:

Long Beach Acceptance Corp

Start Date:

June 1997

Job Title:

Telecom Administrator / Collections Supervisor

End Date:

October 1999

Additional Skills And Qualifications

Managed Others :

Yes (150 others)

Languages Spoken :

English

Most recent wage:

Felony Conviction:

No

Security Clearance:

No

Military Experience:

Veteran

Education

School:

Platt College

Major:

Legal Contracts

Degree:

Graduation Date:

Desired Position

:

Desired employment type:

Full-Time, Contractor

Desired travel:

Up to 25%

AARON GILES

Mobile: 949-***-****

acc3n3@r.postjobfree.com

EDUCATION

Mt San Antonio College

Platt College

Total Quality Management

Lucent BCS Training Avaya Certified

Cisco UCCX

Cisco CUCM

USMC ( Telecommunications Wireman ) 1982 to 1986

PROFESSIONAL SUMMARY

Sr. Telecommunications Manager with 10+ years of professional experience

Managed all corporate communications for both New Century Mortgage and

Encore Credit Corp and PacTrust Bank

Possesses strong vendor management experience

Experience managing budgets and contract negotiating

Managed 20+ telecom technicians and admin personal

Expert Call center Experience

Effective of solid decision making skills, and sound judgment

Proven track record of strong project management skills

Proven experience in designing and managing structure cabling projects

Excellent customer service and teamwork oriented skills

Proven leadership skills, and team building development abilities

individually and with others

Proven organizational and follow-through skills

Ability to prioritize and meet deadlines

PROFESSIONAL EXPERIENCE

Auction.Com

Telecom manager

Responsibilities:

Manage ALL aspects of voice communications:

Avaya

8800

Multi locations global

AES

SES

Witness

eCAS

APPS

Vectors

Callcenters

LiveOps virtual callcenter

PacTrust Bank

1/2012 to 4/2013

Telecom Manager

Responsibilities:

Managed all aspects of PTB Avaya and Cisco voice network

Manage ALL wireless portable units

Cisco Call Manager and Unity Admin

Cisco UCCX

Oaysis Call Recording

Cisco Call Recording

Presence / IP Communicator

Vendor Management

Project Planning

MAC's

Data and Voice Billing

Call Center Planning and strategy

Convert and Update ALL locations to new voice system

Established cost savings of $152k for 1st year

Convert acquired locations

Disaster Recovery for ALL PTB's remote locations

BSH, Huntington Beach, Ca

3/10 to 1/2012

Telecom Specialist Americas

Responsibilities:

All Telecommunications for North and South America

Architecture, administration, maintenance, and provisioning of Avaya PBX system

MAC (Moves/Add/Changes) activities for in-house systems

Implement Avaya VoIP infrastructure for remote offices and centers

Track telecom vendor contracts for voice services

Advanced Troubleshooting skills on Avaya S87xx series PBX and associated peripherals

General administration of PBX for items such as ARS, Call Routing, ISDN Number, FAC,

COS, COR, and other options

Strong knowledge of Telecom Security

Strong Call center knowledge

Multi site call center routing

Strong knowledge of IP based Telecom systems

SIP Trunking

Heavy Documentation

ACS / Disney Studios, Burbank, CA

ACS / Disney Travel, Anaheim CA

11/05 to 11/09

Telecom Supervisor / Information Management Sr. Specialist

Responsibilities:

Responsible for ALL Disney studios MAC work

Supervise crew of 20 techs

Planning and Strategy for voice services

Daily operations of voice services

Project planning

Change management

Cisco Call Manager and Unity Admin

Cisco IPCC

All Disney Travel call center programming, vectors, vdn ect

Disney Travel Center call center programming

CMS

eCAS

NICE

IVR

Total Communications Solutions, Fontana, CA

4/2004 to 11/05

Sr. Telecommunications Consultant (sole proprietor)

Responsibilities:

Responsible for all company projects for both voice and data

Performed MACs for Avaya and Nortel enterprise size phone systems

Strategy and space planning for clients.

Disaster recovery planning.

Complete site design from MPO to desktop

Encore Credit Corp, Irvine, CA

01/2003-04/2004

Telecommunications Manager

Responsibilities:

Managed all aspects of company's voice and data network

Directed telecommunication activities (corporate-wide) and performed

strategic planning

Designed and implemented administration of voice, data, video, fax, and

telecommunications systems

Managed Telecommunications budget and contract negotiations

Acted as the liaison between company hierarchy and vendors

Interacted with PC users and interfaced with all levels of management

Managed telecommunications equipment (phones, circuit packs, and systems

such as: AVAYA, NEC, Nortel and Meridian Option systems)

Managed remote site administration

Billing / Voice Contacts; managed both local and national billing through

contract negotiations resolving issues, ensuring cost reductions with

telecommunications providers, both short and long term cost

effectiveness

Engineering of company expansions

Managed groups such as; planning, architecture, analysis,

trouble-shooting and supporting a production environment in data/voice

communications

Managed a diverse group of people, projects and customers in a technical

and business environment

Experience in a LAN/WAN and multi-platform environment

Multi site administration.

Excellent teamwork and interpersonal skills

Proven skills in telecommunication provisioning, vendor management and

cost optimization.

Engineering of all wire and cabling from MPO to desktop

Implemented contractor's plans; voice and data

Disaster Recovery planning

Outfitting all branches for system fail over including T1 and data lines

MACS - Moves, Adds, and Changes

Proven applied knowledge of all voice circuits

Knowledge and complete understanding of software development lifecycle

methodologies and best practices

Knowledge in various hardware and networking systems IS technologies such

as; Windows NT, MS Exchange, frame relay, routers, hubs, bridges, token

ring, Ethernet, SNA Gateways, TCP/IP, IPX/SPX, SNMP, SMP, ATM, IP

gateways, Open view, Sniffers, or other related or similar technologies

New Century Mortgage Corp, Irvine, CA

01/1999-01/2003

Sr. Telecommunications Analyst

Responsibilities:

Managed all corporate telecommunications

Vector program writing and call routing for the needs of the call center

Responsible for all equipment; headsets, phones, cards

Extensive hands on administration

Programming of systems

Implementation of new technologies

Multi site administration

Call center project management

Administered Company's Nextel cell phone account with 300 users

Project management in all facets of telecommunications

AVAYA, Definity

Supervised a staff of 7

CMS and all ACD functions

ECAS

IVR

Long Beach Acceptance Corp, Orange, CA

6/1997-10/1998

Telecom Administrator / Collections Supervisor

Responsibilities:

PBX administration

All call vectoring as well as MACS

Call center programming

Adds, moves, and changes

Supervised 150 callcenter Reps

AVAYA

Autodialer Dialer programming

CMS

CAS

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