Quality Assurance Engineer
Resume:
Jason L. Waddle
*** ******* **** ***** **********, KY 40047 *****@**************.***
Objective and Skills
Solutions oriented Quality Assurance specialist with notable success directing a broad range of
initiatives while participating in planning, analysis and implementation of Quality Assurance
solutions in direct support with customer’s objectives.
Track Record of increasing responsibility in Quality Assurance, data analysis and project
management.
Demonstrated capacity to implement innovative techniques that drive awareness, decrease
exposure and strengthen organization.
Hands-on experience leading all stages of Quality Assurance development efforts, including
requirements definition, design, engineering, testing and support.
Outstanding leadership abilities; able to coordinate and direct all phases of Quality based
efforts while managing, motivating and leading project teams.
Technical Proficiencies
Platforms: W indows 95/98/NT/2000/XP/7/8, Ubuntu, Linux
Tools: McAfee/Norton Virus Protection Utilities, Lotus Approach, Lotus Notes, Microsoft
Office Suite (Word, Excel, PowerPoint, Access, Outlook, Visio) NetTerm, Adobe
Acrobat
Additional Skills: Lean Six Sigma, Green Belt, W hite Belt, Six Hat, Agile, Scrum
Additional: Hewlett Packard and Lexmark Certified Printer Repair-Depot International, Inc.
Professional Experience
Dealer Car Search May 2013-Present
Web Developer/Customer Support
Responsible for the coding (html) and scripting of automotive dealerships websites
Responsible for testing and setting up websites and various tools at multiple dealerships daily
Responsible for training and support of websites
Troubleshooting of desktop and network issues
Appriss, Inc. April 2009-May 2013
Lead Systems Integration Specialist (Quality Assurance)
Responsible for performing regression and integration quality assurance testing of interfaces.
Performed automated testing of interfaces utilizing Appriss proprietary testing tools
Responsible for testing and setting up interfaces at multiple agencies daily
Created dynamic test plans to improve data integrity drive overall process improvement
Jason L. Waddle
Utilized Agile and Scrum methodologies
Responsible for implementing and maintaining a document control process and monitored
version and version control via Subversion software
Conference with IT Professionals at agencies for problem solving issues
Responsible for performing Quality Assurance testing on new interfaces
Setup processes new technologies
Responsible for implementing and measuring Continuous Improvement Process
Geek Squad City. August 2006-April 2009
Metrics Supervisor/Process Engineer/Safety Coordinator
Responsible for the generation and daily and weekly reports to Geek Squad management.
Responsible for presenting quality metrics at weekly management meetings
Responsible for performing Quality Assurance sampling on repaired Notebook and Desktop
personal computers.
Setup process for Desktop personal computer Quality Assurance process.
Designed and implemented safety program
Aided in the initial setup of the Incoming Inspection process.
Promoted to Quality Process Engineer.
Responsible for composing work instructions.
Established and implemented facility wide safety program.
Responsible for verification of new process and work instructions.
Responsible for designing and implementing the Reclamation process which will save Geek
Squad City $10 million dollars in fiscal year 09.
Drove the average labor cost per part from $25 to $10 through design and implementation of
several processes.
ASUS Technology Service, Inc. 2002-2006
Quality Control Manager/Joint Regional Quality Engineer/Training Manager
Designed Developed, implemented and maintained ISO 9001 Certification
Designed Developed, implemented and maintained UL Certification
Developed, implemented and maintained test plans.
Developed quality assurance standards.
Defined and tracked quality assurance metrics.
Perform quality inspections, setting quality assurance testing models for analysis of raw
materials, knowledge of commonly-used concepts, practices, procedures, and technical
writing, ability to establish quality guidelines.
Recruited at ATSI to enhance the quality of the product serviced. Promoted to Lead Quality
Control Engineer within a three-month period.
Jason L. Waddle
Designed and implemented customer critical processes and procedures and performed data
analysis on all recommended strategies.
Collaborate with external auditors to conduct in-depth compliance audits.
Gave and originated presentations of all audit results to the senior management.
Ensured compliance with ISO 9001 regulations and customers such as Dell, Sony and
Hewlett Packard.
Aided with the start up of HP refurbish and warranty service.
Created and developed Electrostatic Discharge, safety and safety awareness training for all
management and employees that enter ATSI. Supervise daily activities of Quality and
Production personnel. Member of the Safety Committee.
Responsible for Quality Control of Dell, HP, Sony Vaio, ASUS Channel motherboard and
graphic card repair and HP refurbish service, Sony Vaio and ASUS Channel notebook, Arris
Communications and Thompson Cable Modem repair
Implemented many new process flows and procedures, composed standard operating
procedures, ensured compliance to customer specific controls and procedures.
Helped achieved passing scores in customer and supplier audits by companies such as Dell
Computer Corporation, Sony Corporation, Hewlett Packard Computer Corporation, Intel
Corporation and Microsoft.
Responsible for passing Dell Qualit y Audit with highest ever score awarded by Dell Computer
Corp.
Attend weekly conference calls with Dell Computer Corporation, Sony Corporation, Hewlett
Packard Computer Corporation and Arris Communications.
Designed and implemented detailed high level training program for HP refurbish and warranty
service.
W ork with upper management from ASUS, Dell Computer Corporation, Sony Corporation,
Hewlett Packard Computer Corporation, Arris Communications, PACE Communications,
AMD, Intel and Thomson Communications
Performed detail weekly and yearly Quality Audits
Responsible for managing production of all Quality Control Technicians.
Responsible for meeting deadlines on special re-work projects for Dell, HP, Sony and Arris.
Responsible for ESD control, installation and implementation.
Humana Inc. 1998-2002
Distributed Systems Installation Supervisor
Managed installation of new computer and networking equipment.
Supervised delivery and installation personnel on a critical time schedule.
Responsible for one million dollars in inventory in new and used computer and networking
equipment.
Managed inventory in a Lotus Approach database.
Set up shipment of business crucial networking and business computer equipment.
Developed inventory database for use by DSI (Distributed Systems Installation) employees
Jason L. Waddle
United Parcel Service 1996-1998
Day Operations Primary Sort Supervisor/Quality Trainer
Managed day-to-day operations of fifty to sixty employees.
Quality trainer responsible for training all new employees and ensuring their complete effectiveness
and accuracy.
Stout’s Building Center 1994-1996
Sales Clerk/Warehouse
Assisted customers with hardware and building material purchases.
Responsible for ordering and maintaining minimum stocking levels
Education and Credentials
Depot International, Inc. W ashington, PA - Hewlett Packard and Lexmark Certified Printer Repair
Technician
Jefferson Community College - Louisville, KY Criminal Law
Sullivan University – Louisville, KY Microsoft A+
Bullitt Central High School – Shepherdsville, KY General Diploma
Professional Affiliations
First Baptist Church Mt. Washington
Director of Royal Ambassadors, Member Activities and Outreach Committee, Member of Church
Council, Member of Sportsman’s Ministry
Louisville Health and Safety Network
Member
Owner/Executive Producer of Common Ground TV
Contact this candidate