Customer Service Manager

Gabrielle Ward

Apopka, FL

********@*****.*** - 407-***-****

Hardworking and dedicated individual desires full time managerial position.

skill summary

Works well individually or on a team, provides excellent customer service, people oriented, never leaves a

task unfinished, willing and always excited to obtain new skills and can brew a mean cup of coffee.

WORK EXPERIENCE

Client Support Specialist

NeuLion - March 2013 to Present

Provide technical and billing support to NHL customers worldwide. Support offered via chat, email, and phone.

Customer Care Agent

Contact Centers of America - October 2012 to March 2013

Works as liaison between students/parents and Florida Virtual School by providing assistance with things such

as but not limited to classroom information, grade information, tuition, fees, technical assistance, verification

processes

Tier 1 Tech Support

Aerotek - April 2012 to June 2012

Provide troubleshooting support to CenturyLink High Speed Internet customers by way of CenturyLink portal,

DSL, HIS, modem, browser, email, line issues, etc. support.

Phone Agent

AT&T - 2012 to January 2012

Utilizing extraordinary customer service skills to provide AT&T business customers with thorough and efficient

service by way of order placement, billing support, AT&T coverage issues, technical support, etc.

Teller Service Manager

Gold Coast Federal Credit Union - West Palm Beach, FL - January 2009 to July 2011

West Palm Beach, Florida

Computer Operations

• Provided support to CU employees as well as CU members, company hardware/software, performed tasks

in XP2 operating system. Proficient use with but not limited to MS Office, Adobe Suites, web browsing and

multiple page toggling. Worked with 3rd party product vendors, maintain company website, etc.

Teller Service Manager

• Handle member transactions, balance cash drawer, handle and disperse cash shipment, provide third-party

information, met monthly/yearly sales goals, provide member referral service

EDUCATION

Seminole State College Altamonte Springs - Altamonte Springs, FL

2012 to 2014

SKILLS

Advanced MS Excel & Access skills

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