Customer Service Sales

Kristine Sekely

***** ********* ** *********, **

***********@*****.*** - 440-***-****

Service Support Specialist

State Cleaning Solutions

Mayfield Heights, OH February 2014 to Present

Service ticket correspondence between customer and account managers in the field. Phone inquiries;

new account setup/data entry; placing distributor orders; correspondence with field acct managers in

order to process orders in the system. Consistent computer navigation through SAP, Outlook, Excel,

Word. Internal programs needed to create correspondence or service tickets. Copy/Fax/Scanner. Filing.

Customer Service Representative

Transfer Express

Mentor, OH

June 2011 to December 2013

Inbound/Outbound order entry calls; Light sales and consulting; Promotional upselling; Calm angry

callers, resolve issues with product, or application issues. Moved from inbound to outbound calling within

the first 9 months of employment. Helped with any inquiries of designers, new employees, etc. Microsoft

Office, Outlook, CorelDraw x5, company intranet, website and internet research.

Bartender/Server

Headwaters Tavern

Mentor-on-the-Lake, OH

February 2010 to June 2011

Opening/Closing bartender/server. Cleaning, ordering, stocking. Received deliveries weekly; Worked with

the staff to create marketing, specials and event planning; Learned to create drinks, and new food

specials and how to market new ideas and promote events.

Sales Associate

Target Corp.

Columbia, MD

July 2007 to January 2010

Assist customers with questions, helped resolve out of stock questions, guide customers to correct area

of store for product. Weekly ordering and receiving of market department food orders. Separate and stock

orders on sales floor as well as the backroom. Sales floor plan-o-gram change weekly. Created

professional relationship with 22 department product vendors. Moved from Health and Beauty department

to Market department within a year and a half of employment; became the main department

associate. Leadership, product knowledge, health code knowledge.

Education

Diploma in Basic curriculum

Wickliffe High School - 1998 to 2002

Wickliffe, OH

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