Manager Project
Resume:
Robert B. Kennedy
Bloomfield, NJ 07003
******.*******@*******.***
Senior Technical Writer
SKILLS SUMMARY
Technical Writer distinguished in NYC region as project lead or independent
performer for nearly 15 years. Demonstrates unparalleled oral and written
communication skills; interfaces equally well with engineers, executives
and team members. Infectiously positive personality demonstrates great,
cooperative spirit and faces challenging tasks with a smile.
Areas of Experience: Project Management, Business Analysis, Software
Requirements, Manuals, White Papers, Online Help and
Procedures
Recent Tool Experience: MadCap Flare, SharePoint 2010, Confluence
Wiki, SharePoint, Documentum
Tool Proficiency: SnagIt, Visio, FrameMaker, RoboHelp, MS Office
Technical Environments: Windows/UNIX; Middleware, Various DBs, and
Data Centers.
Multilingual: Fluent in English and German; partially fluent
in Spanish.
PROFESSIONAL EXPERIENCE
Time Warner Inc., NYC, NY
Senior Technical Writer/August 2013 - Present
. Created a comprehensive system guide in Word for a complex legacy HR
system in preparation for a major upgrade. This document included swim
lanes, process flows and detailed descriptions of interfaces, with a
heavy emphasis on Visio. Also created a Runbook for use troubleshooting
frequently failing jobs.
SAVVIS, Jersey City, NJ
Senior Technical Writer & Change Manager/January 2010 - June 2013
. Managed all documentation for large customer (PR Newswire) migration of
all servers and Operational functions to Savvis. Project Manager for
Application Runbooks and Policy and Procedure document.
. Wrote 100-page Operations Runbook, including many diagrams in Visio;
policies and procedures and Wiki updates. Updated all documents related
to data center migration including DNS and server detail documents.
. Working closely with application teams, created ten (10) Application
Runbooks that documented application environments in the new
infrastructure.
. Responsible for updating, organizing and optimizing a customer-shared
site using SharePoint 2010.
. Chosen to lead Change Management efforts as "Change Manager," responsible
for the interpersonal coordination and all documentation for production
changes to a 500-server infrastructure. Took lead role in reducing
deployment errors from 15-20% to less than 2%.
. Leading project implementation of BMC Remedy Force, a help desk platform
that integrates with Salesforce.
New York City's DOITT (IT Dept.), NYC, NY
CONSULTANT: Senior Technical Writer/August 2009-January 2010
. Hired for intensive project as an emergency replacement for previous
writer. Completed original site content, including help terms, and a user
manual for the New York City Transparency Project. Also supplemented user
and admin manuals for the e-Lobbyist online application.
Verizon Wireless, Branchburg, NJ
CONSULTANT: Senior Technical Writer/Aug 2008-Aug 2009
. While assigned to National Network Support, worked with Project
Management department and drove all department documentation. Wrote user
and admin manuals as well as test scripts and test plan for wide-scale
software (Primavera) upgrade. Managed both Stellent and SharePoint
content repositories.
Associated Press (AP), Cranbury NJ
CONSULTANT: Senior Technical Writer/Jan 2008-Aug 2008
. Created new user manual for AP Admin 4.x, an application that is the most
critical internal application for the largest news organization in the
world, using RoboHelp. AP Admin unites company-critical web applications,
including AP Images and AP Exchange, behind a single interface. Created
quick-reference cards and targeted help guides for international users.
Administered SharePoint documentation portal.
AllianceBernstein L.P., New York, NY
CONSULTANT: Senior Technical Writer/Jun 2007-Dec 2007
. Interviewed subject-matter experts and created Admin and End User manuals
in Word for an internally developed, company-wide workflow application.
Documents were edited within and posted to Microsoft's SharePoint
document management system.
Mars Electronics, West Chester, PA
CONSULTANT: Lead Technical Writer/Nov 2006- May 2007
. Sole writer in intensive, short-term (.Net) software project for division
of Fortune 500 Company. Wrote Online Help in RoboHelp from Software
Requirements documents, created installation and disaster recovery
documents for both internal and external audiences.
Comcast, Mt. Laurel, NJ
CONSULTANT: Technical Content Manager/ Mar 2006- Nov 2006
. While assigned to the Quality Systems and Project Management departments
as lead writer, edited mission-critical NOC documents in Stellent
document management system. Promoted to sole administrator of 1,000 NOC
Methods and Procedures (troubleshooting) documents. These
responsibilities are critical to safeguarding the national Comcast
network and preventing tens of thousands of dollars in losses due to
prolonged outages.
Cendant, Mt. Laurel, NJ
CONSULTANT: Technical Writer/Oct 2005- Mar 2006
. Created large user manual in Word and RoboHelp for an upgrade to
iClosingsDirect (a .Net application) used daily by thousands nationwide
to close real estate transactions directly from co-edited requirements.
Manual included context help using RoboEngine for .Net environments.
Worked with team of Business Analysts refining UML diagrams. Also created
an online manual using RoboHelp for the company's Help Desk System.
NCS Technologies, Edison, NJ
CONSULTANT: Business Analyst & Technical Writer/Jan 2005-Oct 2005
. Wrote requirements, designed wireframes and edited documentation for a
Java (J2EE) thin-client software application for use by one of the
world's largest telecommunications companies.
. Maintained and updated UML diagrams with lead architect.
. Saved client outsourcing costs by writing and editing white papers,
brochures, and press releases.
. Volunteered to write test scripts for undermanned QA department;
independently wrote test cases and test scripts for Quality Assurance
testing with Mercury Test Director and Quick Test Pro.
RBC Capital Markets, New York, NY
CONSULTANT: Lead Technical Writer/Sep 2004-Dec 2004
. Wrote User Guides and Technical overviews (using Word, RoboHelp and
Visio) documenting proprietary software at a global investment bank (FX
Tool, Equity Derivatives, Hedge Funds and Accounting).
. Completed writing under tight deadlines due to OSFI ("Canadian SEC")
auditor demands for documentation; some documents used to fulfill
Sarbanes-Oxley requirements. Helped prevent
penalties for non-compliance that would have cost millions of dollars in
fees and business losses.
phpwebsitemanual.com
CONSULTANT: Part-Time Technical Writer, Founder/Jan 2004-Jun 2006
. Self-directed effort founding phpwebsitemanual.com, a document support
site for phpwebsite (Open Source software). Edited help documentation
written by core developers. Wrote original interviews and created
promotional contests for best software modifications. Grew site to over
1,000 members.
NCS Technologies, Princeton, NJ
CONSULTANT: Technical Writer/ Nov 2003-May 2004
. Wrote documentation for a new Java application for the largest online art
archive for a non-profit foundation (www.jstor.org) that serves the
academic community worldwide with digital media access. Wrote
requirements, white papers, created technical diagrams and maintained
large Wiki.
Independent Projects/Self-Employed
CONSULTANT: Marketing & Technical Communications Writer/Jul 2001-Apr 2004
. Founded Text Excellence, Inc. to provide short-term project support for
regional technology companies. Customers included WebSci (White Papers in
FrameMaker), EcoSol (PowerPoint presentations), Kolaco (Software User
Manual in MS Word) and other companies (Web content, Press Releases and
other marketing materials). Last major project ended October, 2003
(ThruPoint).
Radianz, Inc., New York, NY
CONSULTANT: Technical Writer/Jan 2001-Jun 2002
. Wrote Corporate Security Policy document in RoboHelp (rewritten from a
230-page Word source doc) for the corporate Intranet. Edited large
Security Framework document for prospective customers. Created detailed
network security and organizational charts in Visio and Word 2000 Style
template.
. While assigned to Global Business Continuity Manager (12 months), wrote
and edited Disaster Recovery Contingency Plans in PowerPoint, Visio, Word
and RoboHelp. These plans were used effectively in Radianz' NYC office
during the September 11 crisis.
Dow Jones & Co, Inc., South Brunswick, NJ
CONSULTANT: Technical Writer/Jul 2000-Jan 2001
. Led writing efforts among Architecture Group for new enterprise-wide
standards and practices. Created Policy and Procedure documentation for
IT Intranet site as well as printed material. Created numerous templates;
diagrams in Visio; PowerPoint presentations and conversions.
ACADEMIC EDUCATION
St. Joseph's University, Philadelphia, PA, 1989
BA, English
Julius Maximilian University, Germany, 1994
German Fluency Certificate, (Required for admission to German Universities)
TECHNICAL EDUCATION
ITIL Foundations v3 Certified, 2011
ITIL Intermediate (Certified in 3 Areas) 2012
Service Operations, Continuous Improvement, Service Transition
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