Customer Service Assistant

Professional Summary

Licenses

Skill Highlights

Professional Experience

May 2008 to October 2008

Felicia Hennessey

**** ******* **. *******, ** 32773 M: 407-***-**** ****************@***.***

AR/AP Phlebotomy CPR Certified EKG Vital Signs Patient Histories Visual Acuity Bandaging CLIA Waived Tests Injections Hot and Cold Application Medical Office Programs Nursing Assistant Skills Surgical Tray Preparation Scheduling In/Outpatient Regulation Compliance Prescription Writing

CPR Certified Injections Phlebotomy Vital Signs Bandaging Hot and Cold Application Surgical Tray Preparation Patient Histories Scheduling In/Outpatient President's List (4.0 GPA)

AR/AP Phlebotomy CPR Certified

Heathrow, FL Convergy's Customer Service Representative II I answered phone calls from customers concerning their bill, or questions about their service. I helped customers with their bills, and gave accurate information to them.

Skills Used: Customer Service Skills Team Player Trustworthy

EKG Vital Signs Patient Histories

Visual Acuity Bandaging CLIA Waived Tests

Injections Hot and Cold Application Medical Office Programs

Nursing Assistant Skills Surgical Tray Preparation Scheduling In/Outpatient

Regulation Compliance Prescription Writing

Winter September 2004

EDD/City of Winter Park Park, FL to

Monitor December 2004

Responsibilities Supervised a crew of 25 employees and ensured the streets were cleared of hurricane debris Accomplishments -Supervised a crew of 25 employees and ensured streets were cleared of hurricane debris -Noted and documented streets appearance before and after clean-up process -Documented location and size of downed trees and stumps Supervisor Experience Team Player Trustworthy

February 2001 to March 2004

Wendy's Old Fashion Hamburgers Orlando, FL Crew member Responsibilities I cleaned bathrooms,work areas, dinning room, and dishes. I cooked and prepared the food, bagged orders, took orders, and handled money.

Accomplishments -handled up to $1000 per shift -resolved customer complaints -filled customers orders while providing excellent customer service -ensured assigned areas were cleaned and stocked -cooked and prepared food orders for co-workers -bagged customers purchases

Education and Training

2011 Southern Technical College

Sanford, FL, U.S.A. Associate of Science: Medical Assisting AR/AP Phlebotomy CPR Certified EKG Vital Signs Patient Histories Visual Acuity Bandaging CLIA Waived Tests Injections Hot and Cold Application Medical Office Programs Nursing Assistant Skills Surgical Tray Preparation Scheduling In/Outpatient Regulation Compliance Prescription Writing

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