Customer Service Administrative Assistant

Viji Sivakumar

****-*** ********** ****

Toronto, ON M9W 7J5

Telephone 647-***-****

****.*********@*******.***

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OBJECTIVE : To secure a challenging position as a Customer Service

Representative

HIGHLIGHTS OF QUALIFICATIONS

. Over 5 years of work experience with clerical, customers services,

proofreader and administrative processes

. Excellent communication skills adept in building client rapport

. Collaborates with colleagues to achieve a common goal

. Performs multiple tasks simultaneously to complete tasks, perform

under pressure, within tight deadlines

. Aptitude for learning new tasks and concepts quickly

. Strong team player, attention to detail, rigorous approach, and

accustomed to long work hours

. Familiar with skills: filing and answering phones

. Very effective organizational skills

. Proficient in MS Office including Word, Excel, PowerPoint, Access with

accurate keyboarding operations

. Proficient in software OPSYS, UDC and SAP

WORK HISTORY

Administrator / Data Entry

UPS, Concord

2007-Present

. Verify the information on parcels against corresponding invoices for

accuracy

. Key entry of invoices/ waybills information's in OPSYS / UDC system

-internal data bases

. Scan EDI's -thermal waybills

. Ensure accuracy of information on the parcel before sending out

package

. Shift the parcel to the convey belts after examination of the

information

. Complete form for parcels with missing information and updated

information onto computer

. Keyed in 40 invoices within an hour to keep up with production

expectations

. Read original document and/or proofs against copy and manuscript to

detect and mark for correction, typographical, grammatical, or

mathematical errors using standard proofreading editing marks.

. Proofread flyers, website content, online documents and other

advertising material

. Review documents for layout of text and graphics, and checks for

compositional errors.

. Can effectively use Word and Excel on a project-to-project need. Able

to track changes and use comparison/merge functionality in Word.

Administrative Assistant

Drake International - Medox, Toronto

2010 - 2011 (Maternity leave Contract)

. Completed master schedule for organization on a twice weekly basis for

25 staff

. Confirmed scheduling and shifts with employees

. Created orders for stationary, printer supplies as well as cafeteria

supplies

. Updated schedules in Excel and forwarded copy to client

. Prepared boardrooms for meetings; included setup of furniture,

computers, projectors, as well as catering as needed

. Tabulated and verified weekly time sheets, totalled hours worked, and

entered data into payroll software

. Provided 24/7 staff coverage and arranged for replacement staff around

the clock

. Posted pay stubs and invoices utilizing Canada Post postage meter

. Filed copies of invoices in an organized fashion according to topic,

numerical and alphabetical on a weekly basis. Also maintained

confidential records and files.

Return Clerk

Archway Canada Inc, Mississauga

2007-2009

. Entered deliveries (Phones and Accessories) returns to warehouse into

Database.

. Emailed clients in order to obtained (RA) Returns Authorization to

receive back into inventory

. Received Phones and Accessories back into inventory by using SAP

Software

. Placing phones and Accessories back into assigned locations.

. Shipped deliveries to customers as instruction from clients and e-

mailed clients confirming reshipment and Waybill number.

. Proven ability to keep packing slip in an organized fashion according

to topic, alphabetical and numerical order

. Answered questions regarding deliveries returned by e-mails.

Retail Cash Operations

Canadian Tire, Toronto

2002-2007

. Greeted customers in a polite, professional and courteous manner

. Answered incoming inquiries by directing callers to department staff,

providing routine information such as hours of operation and location

. Processed customer payments including cash, debit and credit card

transactions

. In charge of counting currency within the till to ensure amounts were

correct and adequate change was available at the beginning/end of

shifts

. Retrieved products from the customer service department, restocked

items and faced aisles in order to keep a visually appealing store

. Created and corrected labels in accordance with product numbers

. Working knowledge of multi-line phone systems including transferring

calls to appropriate Department.

EDUCATION

Office Administration Executive

Seneca College of Applied Arts and Technology, Toronto

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