Customer Service Representative

****

[Demetria cain]

Demetria D. Cain

*** ******* **** ** #***

Altamonte Springs, FL 32714

904-***-****(Mobile) ********@*****.***

321-***-**** (Secondary)

Objective

My objective is to engage in a career that will allow for progress in terms

of skills/expertise, socio-economic development, and innovation through

exposure to new ideas for personal/professional growth, as well as growth

of the company.

Career Summary

Navy Federal Credit Union, Orlando, FL

2012-2014

Member Service Representative

. Teller

. Customer Service Representative

. Loan Specialist

. Financial Advisor

Catamaran/Hospiscript

Pharmacy Technician

2013-2013

. Pharmacy Claims

. Customer Service

. Medication Profiling

. Hospice Contacting

Suntrust Bank, Orlando, FL 2012- 2012

Customer Service Representative

. Explain procedures to customers on checking and saving accounts

. Answer questions regarding loans

. Building and maintaining professional relationship with customers and

co-workers

JP Morgan Chase, Lake Mary, FL 2009- 2011

Financial Advisor

. Provided customer service to chase credit card holders.

. Provided customers balance information

. Assisted customers with disputes

. Provided online assistance

. Maintained retention

. Recommended assistance programs for qualifying customer

. Selected as employee of the month

. Top performer 5 out of 7 months

Chase Home Finance, Jacksonville, FL 2009-2011

Loan Specialist / Processor / Underwriter

. Assisted with repayment plans through early resolution.

. Serviced loan modification, refinances, and forbearance programs

. Maintained a business relationship with borrowers through inbound and

outbound calls

. Underwrites to determine if borrowers meet the guidelines to qualify

for one of the current programs.

. Ordered and reviewed appraisals,credit reports, titles, payoff and

other products required to close and fund loans

. calculated income to determine net disposable income and housing

ratio

. Assisted with numerous amount of Investors in regards to the current

programs

. Obtained a pipeline of 300 or more loan applicants

. Top performer 11 out of 12 months

Citicards, Jacksonville, FL 2008-

2009

Collectors 2

. Performed collections on all delinquent accounts

. Re-opened closed accounts for qualified customers

. Nominated for coaching opportunities

. Awarded for top performer 10 out of 12 months

Brightline Communications, Jacksonville, FL 2007-

2008

Customer Service Agent

. Interacted with clients

. Performed collections on accounts

. Answered questions regarding billing

H&R Block, Jacksonville, FL 2005-2010

Client Service Coordinator

. Answered phones

. Collected payments

. Interacted with clients

. Filed paperwork

. Received and disbursed funds

. Nominated for Head Coordinator

Education

Associate of Arts 2010

Florida State College Jacksonville, Jacksonville, Florida

High School Diploma 2006

Orange Park High School, Jacksonville, FL

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