Customer Service Representative

BARBARA J. COVINGTON

**** ******** ***** *******@***.***

Apopka, FL 32703 C: 407-***-****

CUSTOMER SERVICE

PROFESSIONAL EXPERIENCE

Tru-Green, Orlando, FL 2013 -

2013

Tele-Center Representative

Call prospective customers utilizing automated dialing system to explain

type of service or products offered. Quoted prices and encouraged

customers to buy. Sold programs and services to present and former

prospective customers through telemarketing.

. Assisted customers with problems with their lawn and provided

solutions.

. Great rapport with the customers.

. Self-starter.

ITT TECHNICAL INSTITUTE, Lake Mary, FL

2007 - 2012

Senior Admissions Representative

Conduct face-to-face interviews, telephone interviews and e-mail

correspondence to prospective students to determine their educational

needs, concerns and interests.

. Provided high quality customer service by listening to the students

and finding out their education/professional plan.

. Great rapport building with students assisting them throughout the

entire program until graduation.

. Participate in school retention efforts maintaining productive contact

with active students through graduation.

. Established a birthday list to recognize fellow team members which has

improved morale.

. Trained 40 + new representatives on policies and procedures.

WYOTECH, Daytona Beach, FL 2007

- 2007

Admissions Representative

Provide advice, guidance and assistance via phone to potential students

regarding the admissions process.

. Resolved student's concerns and issues.

. Worked closely with the financial aid department as well as the

housing department to insure students are complete with all their

needs before relocating to attend the institution.

. Conducted extensive telephone sales and customer service.

MOTORCYCLE MECHANICS INSTITUTE, Orlando, FL 2000

- 2006

Educational Representative

Recruited students for motorcycle programs.

. Addressed concerns raised by the students or parents regarding, cost,

financial assistance, curriculum, housing and employment assistance.

Performed intensive problem solving for the students and parents.

. Assisted fellow team members and maintained ongoing rapport with

various departments to insure student's concerns have been addressed.

. Received two Team Player of the Year Awards

. Received the Show Club Award for successfully sitting 100+ students.

EDUCATION

B.S., Marketing, University of Phoenix, Maitland, FL

A.S., Business Administration and Management Valencia Community College,

Orlando, FL

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