Manager Customer Service
Resume:
Johnny Marz
West Palm Beach, Fl 33409
****.*******@*****.***
Seeking a managerial position in a reputed company looking to improve operations of the restaurant & bar and
increase daily sales and revenues while controlling food and liquor costs, as well as to work and grow in a
professional atmosphere wherein my skills will get utilized to the fullest, that will allow me to adapt to the dynamic
Objective
environment that keeps changing.
• The ability to work well with people, including the owners, staff, customers, vendors and banks.
• Excellent computer skills, self-motivated, excellent planning skills and able to make timely and competent
Summary of Qualifications
decisions to benefit and promote business.
• Ability to work in all areas and aspects of the club ( DJ, Bartender, Kitchen, Security, VIP host and
Management)
• Maintaining staff cohesiveness
• Ability to socialize with customers
• Knowledge in managing clubs and restaurants (front & back of house)
• Skills in high quality of customer service
• Above-average communication skills
• Skills in developing promotions to increase walk-in customers
• Creative problem solving skills
•
2004
Education
Florida Atlantic University & Broward College
• BS in Psycho biology
• Minor in Business
• Palm Beach Community College ( Police Academy )
• 2010
• Criminal Justice Certification
•
Experience
09/2013 – 12/2013
Daily Operations
Daily, Weekly, Monthly promotions
Liquor and Food ordering
Managed food costs
Staffing, Training and Scheduling
Increasing Revenue on a consistent basis
Compiling detailed revenue reports
Built clientele
General Manager – Club New York
02/2012 – 4/2013
Managed staff of 24 employees
Daily Operations
Daily, Weekly, Monthly promotions
Liquor and Food ordering
Staffing, Training and Scheduling
Compiling detailed revenue reports
Managed Customer Relations
Managed Investor relations
CEO Capital Asset Management Group
07/2008 – 06/2013
Managed staff of 13 employees
Raising investment capital
Evaluating Revenue reports
Evaluating assets and liabilities
Maximizing resources to meet financial goals
General Manager – Sofa Kings
10/2005 – 04/2007
Managed staff of 41 employees
Daily Operations
Staffing, Training and Scheduling
Liquor and Food ordering
Managed food costs
Customer relations
Quality control
Promotions and Advertising
Co Owner & Operator – Liquid Room & Level 2 Night Club
4/2004 – 05/2005
Managed staff of 62 employees
Daily Operations
Managed costs & Budget
Implementing Successful business practices
Promotions and Marketing
Increased revenue 300% in 6 months
Created detailed financial reports for co owners review
General Manager – Diamonds Cabaret
07/1999 – 3/2004
Managed staff of 110 employees
Daily Operations
Daily, Weekly, Monthly promotions
Liquor and Food ordering
Staffing, Training and Scheduling
Increasing Revenue on a consistent basis
Compiling detailed revenue reports
Manager – Coby Jacks Bar & Grille
07/1997 – 05/1999
Managed staff of 32 employees
Daily Operations
Daily, Weekly, Monthly promotions
Liquor and Food ordering
Managed food costs
Staffing, Training and Scheduling
Cooking & Bartending when needed
Bartender Baha Beach Club
10/1995 – 07/1997
Bartender
Trained new hires
Promotions
Liquor inventory
Matthew Barrow – Former club owner / Club Consultant
Known 16 years
Greg Williams – Former club manager / Regional director of sales for SWS
Known 15 years
Paul Joyce – Financial Entrepreneur / Multiple business owner
Known 15 years
Contact this candidate