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DEsktop/Executive Support Technical Support /Active Directory/Exchange

Location:
Dallas, TX
Posted:
March 13, 2014

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Resume:

ANTHONY SIMS

**** *********** **. #***, ******, TX 75211 C: 214-***-****

*******@*****.***

Summary

IT Professional with experience in desktop support for C-Level Executives and supervisory

support for desktop and helpdesk personnel seeking employment in an IT Executive Support or

Desktop Support Technician role. I am able to lead and or support others in an individual or team

environment.

Experience

IT Consultant/Self Employed Dallas, TX 11/11/2014 to Current

Currently providing IT and audio video solutions to various commercial and residential

clients.

PC and MAC support (hardware, software, & network)

Audio/video design and installation.

Assess and complete RFP’s for potential future projects.

IT Executive Support Specialist Santander Consumer USA 10/10/2006 to 11/11/2013

Provided 24/7 on call technical support to all C-Executive level associates.

On site and remote PC/MAC and audio/video support,

PC and MAC desktop and laptop imaging,

Created and provided documentation to each reported issue via Service Now ticketing

system.

Created and managed user accounts via Active Directory/MS Exchange.

Residential IT and audio video support for all Executive associates.

Assisted desktop support team when needed or required in providing solutions to

software and hardware issues.

Remotely managed PC/MAC updates via remote login tools.

Mobile device support for Exchange/Active Sync/BES

Video Conference Support for Cisco Telepresence

Owner/Operator Media Tech Audio Video Dallas, TX 02/2003 to 10/2006

Provided residential and commercial audio/ video, network, and PC diagnostic and repair

solutions.

Designed and installed complex audio video and network solutions for end-user clients.

Designed and installed structured cabling solutions for CAT5 and RG6 networks for

residential and commercial environments.

Senior Manager Installation Technology Corporation Dallas, TX 2/2002 to 01/2003

Provided new business research and team development for all new clients.

Management support for all field installation and logistic teams.

Client support services point of contact.

Responsible for installation training for all new hire technicians.

Technical Summary

McAfee Antivirus MS Deployment Toolkit MS Windows XP/7/8

McAfee Endpoint Encryption Cisco Telepresence MS Office 2007-2013

McAfee ePO Cisco VPN MS Active Directory/Exchange

VMware vCenter Protect Citrix Metaframe Microsoft/Android/iOS support

Mac OS X/Mavericks Service Now RSA Management

Casper Suite Logmein Rescue VMWare/Parallels emulation

Structured cabling MDF/IDF management Norton Ghost

Wireless network management

Education

ANTHONY SIMS cont.

Education

High School Diploma

El Centro Middle College

Dallas, Texas

Currently

in

study for

CompTIA

certifications

for

Network

+

and

Security

+

technologies.



Contact this candidate