DEsktop/Executive Support Technical Support /Active Directory/Exchange

ANTHONY SIMS

**** *********** **. #***, ******, TX 75211 C: 214-***-****

*******@*****.***

Summary

IT Professional with experience in desktop support for C-Level Executives and supervisory

support for desktop and helpdesk personnel seeking employment in an IT Executive Support or

Desktop Support Technician role. I am able to lead and or support others in an individual or team

environment.

Experience

IT Consultant/Self Employed Dallas, TX 11/11/2014 to Current

Currently providing IT and audio video solutions to various commercial and residential

•

clients.

PC and MAC support (hardware, software, & network)

•

Audio/video design and installation.

•

Assess and complete RFP’s for potential future projects.

•

IT Executive Support Specialist Santander Consumer USA 10/10/2006 to 11/11/2013

Provided 24/7 on call technical support to all C-Executive level associates.

•

On site and remote PC/MAC and audio/video support,

•

PC and MAC desktop and laptop imaging,

•

Created and provided documentation to each reported issue via Service Now ticketing

•

system.

Created and managed user accounts via Active Directory/MS Exchange.

•

Residential IT and audio video support for all Executive associates.

•

Assisted desktop support team when needed or required in providing solutions to

•

software and hardware issues.

Remotely managed PC/MAC updates via remote login tools.

•

Mobile device support for Exchange/Active Sync/BES

•

Video Conference Support for Cisco Telepresence

•

Owner/Operator Media Tech Audio Video Dallas, TX 02/2003 to 10/2006

Provided residential and commercial audio/ video, network, and PC diagnostic and repair

•

solutions.

Designed and installed complex audio video and network solutions for end-user clients.

•

Designed and installed structured cabling solutions for CAT5 and RG6 networks for

•

residential and commercial environments.

Senior Manager Installation Technology Corporation Dallas, TX 2/2002 to 01/2003

Provided new business research and team development for all new clients.

•

Management support for all field installation and logistic teams.

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Client support services point of contact.

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Responsible for installation training for all new hire technicians.

•

Technical Summary

McAfee Antivirus MS Deployment Toolkit MS Windows XP/7/8

McAfee Endpoint Encryption Cisco Telepresence MS Office 2007-2013

McAfee ePO Cisco VPN MS Active Directory/Exchange

VMware vCenter Protect Citrix Metaframe Microsoft/Android/iOS support

Mac OS X/Mavericks Service Now RSA Management

Casper Suite Logmein Rescue VMWare/Parallels emulation

Structured cabling MDF/IDF management Norton Ghost

Wireless network management

Education

ANTHONY SIMS cont.

Education

High School Diploma

El Centro Middle College

Dallas, Texas

Currently

in

study for

CompTIA

certifications

for

Network

+

and

Security

+

technologies.

Contact this candidate