ANTHONY SIMS
**** *********** **. #***, ******, TX 75211 C: 214-***-****
*******@*****.***
Summary
IT Professional with experience in desktop support for C-Level Executives and supervisory
support for desktop and helpdesk personnel seeking employment in an IT Executive Support or
Desktop Support Technician role. I am able to lead and or support others in an individual or team
environment.
Experience
IT Consultant/Self Employed Dallas, TX 11/11/2014 to Current
Currently providing IT and audio video solutions to various commercial and residential
•
clients.
PC and MAC support (hardware, software, & network)
•
Audio/video design and installation.
•
Assess and complete RFP’s for potential future projects.
•
IT Executive Support Specialist Santander Consumer USA 10/10/2006 to 11/11/2013
Provided 24/7 on call technical support to all C-Executive level associates.
•
On site and remote PC/MAC and audio/video support,
•
PC and MAC desktop and laptop imaging,
•
Created and provided documentation to each reported issue via Service Now ticketing
•
system.
Created and managed user accounts via Active Directory/MS Exchange.
•
Residential IT and audio video support for all Executive associates.
•
Assisted desktop support team when needed or required in providing solutions to
•
software and hardware issues.
Remotely managed PC/MAC updates via remote login tools.
•
Mobile device support for Exchange/Active Sync/BES
•
Video Conference Support for Cisco Telepresence
•
Owner/Operator Media Tech Audio Video Dallas, TX 02/2003 to 10/2006
Provided residential and commercial audio/ video, network, and PC diagnostic and repair
•
solutions.
Designed and installed complex audio video and network solutions for end-user clients.
•
Designed and installed structured cabling solutions for CAT5 and RG6 networks for
•
residential and commercial environments.
Senior Manager Installation Technology Corporation Dallas, TX 2/2002 to 01/2003
Provided new business research and team development for all new clients.
•
Management support for all field installation and logistic teams.
•
Client support services point of contact.
•
Responsible for installation training for all new hire technicians.
•
Technical Summary
McAfee Antivirus MS Deployment Toolkit MS Windows XP/7/8
McAfee Endpoint Encryption Cisco Telepresence MS Office 2007-2013
McAfee ePO Cisco VPN MS Active Directory/Exchange
VMware vCenter Protect Citrix Metaframe Microsoft/Android/iOS support
Mac OS X/Mavericks Service Now RSA Management
Casper Suite Logmein Rescue VMWare/Parallels emulation
Structured cabling MDF/IDF management Norton Ghost
Wireless network management
Education
ANTHONY SIMS cont.
Education
High School Diploma
El Centro Middle College
Dallas, Texas
Currently
in
study for
CompTIA
certifications
for
Network
+
and
Security
+
technologies.