Customer Service Medical Billing

Objective

Seeking a position using proven healthcare skills;

Skills Summary

Medical Terminology Customer Service Medi-soft V-16

Microsoft Word Scheduling Front-Office Operations

Microsoft Excel Accounts receivable

General Office Skills AR( Aging reports) Billing and Coding

CPR Certified Claims status

E.O.B.(explanation

Power point of

benefits)

Professional Experience

Total Billing Management INC,

Conyers, GA, Medical Billing (Volunteer)

7/2013-current

Checking AR claims status, verifying insurance, posting

payments E.O.B.'s, and credentialing. Using Office Ally,

Valant, and Kareo software.

Angelic Arms Hospice,

Fayetteville, GA

6/2013-current

Medical Billing and Coding (PRN)

Checking AR claims status, verifying insurance, posting

payments

Pain Management and Wellness Clinic,

Woodstock, GA 8/2012- 10/2012

Medical Billing and Coding (Externship)

Managed front desk, answered phones; triaged patients

in a timely and efficient manner; scheduled appointments,

collected payments and co-pays from patients; verified patient

insurance and policy information/ coverage. Pulled patient

charts

and organized them/Copying patient prescriptions and attaching

it

to their chart; provided outstanding customer service to all

staff and patients.

Publix Grocery Store, West

Palm Beach, FL 7/1994-1/2008

Publix Grocery Store,

Powder Springs, GA 2008-2011

DSD Inventory (Clerk, Grocery Replenishment Specialist; Body Care

Specialist; Customer Service Staff & Scan/Price Clerk)

Weekly computer reports showing department movement and maintenance

Complete all receiving paperwork (i.e. extending manual invoices and proof

of deliveries),

Operate a hand-held terminal;

General office skills

Assisted customers;

Reviewed system-generated turn forecasts for validation as needed.

Process customer orders and special item requests;

Entered local promotion forecasts to make adjustments to turn forecast for

ensuring adequate product availability.

Implemented new/changed planograms and ensures shelf-sets and maintained

Received and recorded invoice discrepancies as needed.

Unloaded product from truck and organizes stock room;

Operate back room equipment, pallet jacks, scissor lift, baler, and

compactor.

Worked with the Grocery Manager to set goals and improve sales of personal

care product;

Provide premier service and superior salesmanship to customers.

Executed back room and sales floor organization based on the Grocery

Manager's plan.

Recorded inventory transactions;

Performed daily bookkeeping procedures such as balancing and reconciling

cash drawers. Resolved customer issues or escalates them to management;

Education:

Everest Institute

Marietta, GA

Medical Insurance Biller and Coder

10/2012

GPA 4.0, President's List

CERTIFICATIONS:

Certificate of Medical Necessity, Diagnosis Coding: Using the ICD-9-CM &

ICD-10-CM,

CMS Form 1500 (08/05) Certificate, UB-04, CMS Universal 1500

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