Management Medical
Resume:
Felisa L. Knowles
Lyndhurst, Ohio 44124
***.******@*****.***
SUMMARY OF QUALIFICATIONS
•Over 20 years in the medical field
•Phlebotomy experience and training
•Paramedical training
•Ekg training
•Excellent Management skills
•Excellent organizational and interpersonal skills
•Extensive experience working with the mental health/ under served population
•Extensive Case Load Management/CPST experience
•Experienced in client resolution
•Proficient working with MS Word, MS Excel, MS Access, MS Outlook
•Proficient in medical software EPIC, Quadax, Medifax, NextGen, SMS/HBO billing
systems
•Experience with the internet
•Experience with ICD9_CPT/HCPC coding
•Experienced with third party payors
PROFESSIONAL EXPERIENCE
Quest Diagnostics/ExamOne
Phlebotomist/Paramedical Examiner Middleburg Hts,
Ohio 12/12 to Present
•Blood collection procedures by venipuncture & capillary
•Verified order requests and identifying information prior to blood draw
•Labeled all specimens collected and delivered to central processing area
•Paternity and urine drug screen collection
•Telephone and cumputer experience
•Excellent customer services and teaching skills
Labcorp Newark, Ohio
11/12-12/12
Phlebotomist
•Blood collection procedures by venipuncture & capillary
•Verified order requests and identifying information prior to blood draw
•Labeled all specimens collected and delivered to central processing area
•Followed venipunture control procedures and maintained appropriate log sheets
•Completed test request entry and specimen receipt using lab computer
•Assisted in central processing area accessioning and centrifugation tasks
•Accurately communicated essential information to appropriate personnel
•Extensive geriatric venipunture experience
•Urine drug screen collection
•Paternity collection
•Telephone and cumputer experience
•Excellent customer services and teaching skills
Northeast Neighborhood Health Services Cleveland, Ohio
03/12-07/12
Office Manager
•Outpatient registration and isurance verification
•Medical coding and billing of outpatient services
•EMR and PM system knowledge
•Centralized appt scheduling
Community Behavioral Health Beachwood,
Ohio 07/05-05/11
CPST/Case Worker
•Caseload management of MH/MRDD/Geriatric and adolescent clients
•Coordination of clinical services
•Education and traing to prevent barriers
•Crisis management and critical thinking skills
•Client advocacy with coordination and linkage of community services
Hillside Plaza Cleveland, Ohio
05/01-02/05
Reimbursement Coordinator
•Overall management of day to day clinical/reimbursement opertions.
• Admission approval for high risk clients.
• Staff training and supervision to obtain maximum reimbursement.
• Development/implementation of programs to enhance resident and family
satisfaction.
• Proficiency skills in computer and medical billing and coding.
• Reimbursement of all nursing services
Fairfax Place Cleveland, Ohio
10/99-05/01
Reimbursement Coordinator
• Coordination and assessment of resident care for purposes of
efficient and accurate billing of clinical services.
• Staff training to obtain maximum reimbursement
• Coordination of resident care to enhance resident and family satisfaction
• Resolved residents and family complaints
.
EDUCATION:
•Ohio School Of Phlebotomy Columbus, Ohio
10/12-11/12
•Max Hayes Adult
Education
Cleveland,
Ohio
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