Customer Service Manager

Michael Kirk

* ******** ***** **** * Boston, MA 508-***-**** ********@*****.***

Licenses: FINRA Series 7 and 66

Professional Experience:

Morgan Stanley Boston, MA

Registered Associate, Fucigna Group 12/2012 - 3/2014

• Supported team that handles equity compensation plans for large cap companies

• Worked closely with client executives to manage and trade their equity awards

• Settled off system trades via 10B5-1 plans

• Identified reinvestment opportunities from liquidity events with group partners

• Completed Level 1 of the CEP Program through the Certified Equity Professional Institute at Santa

Clara University

BTS Asset Management Lexington, MA

Client Account Manager 7/2011 - 12/2012

• Worked directly with Registered Investment Advisors and clients to process daily operational

functions

• Processed conversions, distributions and terminations

• Worked directly with mutual fund and annuity companies to process trades and account

maintenance

• Established new accounts and process registration changes

Commonwealth Financial - Income Works Agawam, MA

Investment Intern 9/2010 - 12/2010

• Assisted investment manager with research of equities and bonds

• Discovered investment vehicles that fit objectives

• Developed strong covered call writing skills

State Street Boston, MA

Portfolio Administrator Intern 6/2010 - 8/2010

• Selected as one of 30 from over 500 applicants

• Calculated daily cash availability for municipal bond mutual funds

• Participated in weekly career building meetings

Scottrade Springfield, MA

Stockbroker Intern 1/2010 - 5/2010

• Provided customer service in a brokerage firm

• Processed asset intake and withdrawals from accounts

• Assisted clients around website and trading platforms

Education: Western New England College Springfield, MA

Accredited by the Association to Advance Collegiate Schools of Business

5/2011

Bachelor of Science in Business Administration

Major: Finance Minor: Economics Certification: SAP Dec 2010

Major GPA: 3.4 Cumulative GPA: 3.36 Graduated Cum Laude

Computer Skills: MS Word, MS Excel, MS PowerPoint, SAP, Bloomberg, Morningstar, S&P Reports,

Value Line

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