Project Manager Management

PAULA A. BOLLINGER

**** ********** ****

Naperville, IL 60565

Cell: 630-***-****

Email: ***********@*******.***

PMP Certified professional offering twenty years of telecommunications and project management experience. Using PMI industry

standards, I am a proven leader with consistent achievements in the planning, execution, controlling and closure of Avaya and

Legacy Nortel and Cisco products and solutions. My specialty areas include client relationship building, driving results,

implementing telecommunications/IPT deployments, Account, Sales and Project Team support.

PROFESSIONAL EXPERIENCE:

5/12 – Present: PMTelco/Avaya, Virtual Office (VO), Naperville, IL (Contract Engagement)

Senior Project Manager – Provides complete Project Management related to the deployment of Avaya solutions

including Avaya applications, servers, and gateways including VoIP, AES, Unified Communications, Modular

Messaging, CMS, Auto Attendant, SIP and integrations with Cisco Networks. Directly responsible for resource

scheduling, vendor management, scope enforcement, customer relationships, order tracking (circuit and hardware)

and change management. Develops and maintains project schedules, budget and status reports to ensure

milestones and timelines are met.

06/10 – 5/12: Technisource/AT&T, VO Naperville, IL (Contract Engagement)

Worldwide Project Manager – Provided complete Project Management related to the deployment of Cisco’s

Telepresence (Video Conference) systems worldwide. Directly responsible for resource scheduling, vendor

management, scope enforcement, maintaining customer relationships, order tracking (circuit and hardware) and

advising on customer room readiness. Developed and maintained project schedules, budget and status reports to

ensure milestones and timelines are met. Coordinated with Cisco to ensure Day 2 support is in place prior to project

closure.

08/00 – 02/10: Avaya Inc., Global Support Services, VO Naperville, IL

Senior Project Manager – Directly responsible for managing large and complex projects including PBX and Voice

Mail installations and systems additions. Provided total project leadership and directly accountable for the

performance of the project team. Responsible for planning activities which included defining milestones,

coordination with multiple vendors/services providers, coordinating project activities, resource scheduling,

contractual compliance, customer satisfaction and maximization of profitability of project.

12/85 – 08/00: Electronic Data Systems (EDS), Michigan, Georgia, Illinois

Program Manager 10/99 08/00: Focused on Business Partner relationships and service delivery. Identified and pursued new

business opportunities. Provided coaching and mentoring to Project Leaders. Established schedules and resolves

technical/operational issues.

Technical Delivery Team Manager 03/98 10/99: Coached, counseled and managed virtual technical teams. Established

objectives and goals, administered compensation and evaluated performance. Hired and released employees.

Project Manager 07/97 03/98: (General Motors Electro Motive Division) Assembled and executed a plan to achieve Year

2000 compliance of all EDS supported non mainframe systems, purchased software and infrastructure devices.

Project Manager 02/96 07/97: (Ameritech Cellular) Responsible for the development of a cellular billing training environment

and the creation of technical reference materials that documented system functionality.

Purchasing Representative 05/94 10/95: (Moore Business Forms) Negotiated and purchased materials, equipment and

services based on customer requirements. Established and maintained ethical business relationships with vendors.

Communications Manager 07/92 05/94: (EDS) Managed the Project Management support staff. Developed and

administered a budget and P&L, evaluated performance, administered compensation. Developed business cases for new

resources. Hired and released employees.

EDUCATION and CERTIFICATIONS:

Awarded Project Management Professional (PMP) Certification 09/06 – Valid through 2016

SDLC trained

Western Michigan University, Kalamazoo, MI – Attended 1977

Contact this candidate