Project Manager

Chuck Juan

Tel. 917-***-****

Brooklyn, NY

***********@*****.***

***********@*****.***

Career summary:

I am an IT professional with over 27 years of experience in IT Operations

Management and IT Project Management. I have traveled extensively to manage

Data center BAU team in maintaining the functionality of Data center

operations, I have also performed IT transformation projects such as data

center moves, new builds, Server/System consolidation, migration and

upgrades. Throughout my career, I have contributed to the success of the IT

department as well as the entire organization.

Core Competence:

IT Infrastructure project management

Data center migration/transformation:

New builds, Moves, and decommission

IT Infrastructure upgrade/replacement,

IT Operational/Data canter management

Establish and Managed SOP for IT operation team

Create, schedule, and execute DR/BCP process, Leverage ticketing, Inc,

Problem reporting systems

Work History:

03/2013 - 12/2013, HCL America/Adecco PM, Data Center Transformation.

Manage Multi Phase Data center Transformation project in JAX, MEL,

CLT, ATL, and SMR

Create, Manage, review, and Execute, all Project plans, check list,

discoveries, project artifacts

Conduct project status meetings to identify, mitigate, and propose

action plan to address Risk, Issues, & Gaps

Report on Daily task activities, Weekly project status and Millstone

to PMO and project sponsors

Track Phase closures dates, budgets, and resources constrains

Conduct and attend daily Scum, weekly PMO meetings, and monthly

Steering committee workshops

Schedule UAT with business unit and SMEs

Establish SOP for new data center operations BAU team with DR/BCP Mock

Drill with compliancy focus

Conduct and lead get back on track meetings and efforts.

10/2012 - 2/2013 Contractor for Law firm in Tampa FL (PM, IT

transformation)

Manage End to end build out of new CoLo Data center, then replicate

all IT resources from old Data center.

Create project plans for Data and Application migration with P2V and

V2P/New Builds as migration method

Negotiate Contact, SLA, SOW with Telco, Vendors, and integrator

Create SOP for IT operation/BAU team to follow.

Create, review, justify and present budgets for the next 3 years.

Create Procurement /Purchase process and procedures

Create and present project status reports for management team

Conduct project status meeting with all participants

Conduct and Attend UAT meeting, and monitor testing progress

Prepare for DR/BCP test in Q1, then in Q2 and Q3 for Audits and

compliance efforts.

3/2012 - 7/2012, HCL America/AstraZeneca - PM Hosted Data center migration,

Contractor in Wilmington DE

Manage, Plan, and coordinate Data center migration/Transformation

process.

Attend status meetings to report and update milestones, risks,

deliverables, etc...

Conduct meetings with SMEs, CIS architect and Tech Leads to review

migration method, resource requirement, timeline, and budgetary

constrain etc...

Create T-x checklist per migration group, cutover plan per servers,

Snapshot per applications

Attend DC build status meeting to ensure timeline and resource heat

map are in cohesion

Follow up on off-shore resource on board process

4/2011 - 2/2012, TCS/ Manager, Enterprise computing contractor in

Washington DC

Manage On-site, near shore, and off shore staff to ensure optimal

functionality of Hosted Data centers

Manage new systems installations, upgrades, Migrations/Consolidations,

DR test, etc...

Ensure KPI/CPI, and SLAs are met with clarity and proficiency in a

timely manner.

Minimized financial impact for any breached Matrix.

Meet with client SMEs regularly regarding projects status, resources

allocation/utilization, work orders, task assignments, etc...

Leverage Remedy for Project, Incident, Work order, and Change

management

Leverage different tools to monitor system availability, and generate

MIRs, RCA during postmortem reviews

Attend weekly manager's meeting, and provide monthly presentation to

OCIO and other senior executives

Conduct weekly staff meeting to coach and mentor staff, promote

collaboration, and cooperation

Conduct MOCK DRT exercise on a quarterly base

Ensure completion of DR/BCP drills, create remediation list, follow-up

on remediation items,

Prepare and Finalize documentation to ensure compliance.

Review resources "Heat map" in order to avoid burned outs and retain

valuable talents

Interview and hire new candidates to fulfill Onsite and off shore

positions.

1/2010 - 4/2011 Independent contractor

> Rack, Stack, and cabling work for data center - Dell, HP, Cisco,

IBM etc...

> Install printers, setup print servers, general PC troubleshooting,

> Create, review, and recommend approval for RFPs

> Create DR/BCP documentation per request by consultants

> Create Business flow chart, SOP, and Invoice for consulting firm,

> Managed Help desk staff, and EUC support process,

> Staff Mentoring

9/2007 - 1/2010 Royce & Associates. Manager of IT systems

> Manage IT Systems Staff to maintain 24/7 system availability, user

support, and perform IT projects.

> Establish standard operating procedure (SOP) for daily operation

tasks, projects, asset management,

> Review status reports, project plans, task lists, support requests

and open issues.

Attend manager's meeting to report on project status,

departmental goals, and discuss future projects

Manage and mentor staff to maximize performance and improve service

efficiency

HR functions

< Define job functions, review resumes, Interview and hire

qualified candidates

< Salary planning, including SPOT and performance bonus

< Planned, approved, and scheduled training for staff and

myself

< Handled staff's personal matters with care, sensitivity, and

recommended EAP if needed

< Conduct performance appraisal (PA) of direct reports, and

contribute to PA of indirect reports

< Addressed under performers with action plans: Verbal, written

warnings, and termination

> Update system documentation, project/task list and trouble tickets

> Manage Vendor relationship, SLA, integrators, consultants,

contacts, invoice and billing

Manage projects from start to finish within scheduled timeline and

budget. Assigned resources to projects in different locations to

ensure successful completion. Monitor user satisfaction and successful

project completion.

> Manage new datacenter (MDF/IDF) construction, move, migration,

decommission,

> Manage new trading desk build, move, install, and support.

> Manage system upgrades process for Servers, Workstations, Printers,

etc...

> Manage systems patching for servers, and workstations.

> Manage Virtualization projects: PoC, define requirements, select VM

candidate, schedule P2V, VM migration, go live and validation.

> Upgrade existing backup system and established off-site storage,

tape rotation, and test restore procedure

Responsible for Disaster recovery/Business continuity plans

Created and implemented DR/BCP procedure and manage emergency

response team

Review DR/BCP process with BU/department Managers and BCP/DR

Coordinators

Conduct Monthly meeting to update DR/BCP committee members

> Visit DR/BCP site to ensure functionality and readiness

> Conduct drills, test restores, OS patching, software updates, line

test, power cycle, failover/failback

Recommend and Plan for expansion of DR/BCP site

7/1992 - 9/2007 The Segal Company, (Manager IT Ops, Senior LAN Admin)

Project management responsibilities

Most projects require me to travel through out the US, Canada, and UK

> Develop, implement, and support Active Directory in a multi-domain

environment

> Deploy and support SAN/NAS resources to be accessed by Windows 2003

servers

> Configure high availability clustering environment for File/Print,

and Exchange 2003 servers

> Configure data replication between production and DR sites

> Configure and support of Exchange Archiving System(EAS)

> Manage SAN installation and data conversion for file storage and

document management system

> Manage, perform and support server and data migrations, Novell,

NT, Win2K3

> Migrate backup systems ArcServe, BackupExec, DataProtector,

NTBackup

> Configure, install, and upgrade Anti-Virus software for Servers,

workstation, Notebooks. McAfee, Norton

> Participate in design, configure, and deployment of remote access

solutions using Citrix, and Secure VPN.

> Managed End to End PC replacement projects

> Perform Data center/IT room relocations, upgrades, decommission

etc...

Segal Western Region, IT project Lead, 2/1999 - 3/2003 (IT road

warrior)

> Lead company wide Y2K compliance effort,

> Participate in after hour support rotations

> Travel to different location and perform IT projects infrastructure

support and upgrades

Segal Western Region, Regional LAN Administrator 3/1995 - 2/1999

Primarily responsible for IT operations in Los Angeles, Phoenix, San

Francisco, and Seattle. Extensive travel throughout out the US,

Canada, and the UK to execute office or data center relocations and

expansions, network installation, upgrades, and troubleshooting

The Segal Company, LAN administrator 1992 - 1995

Perform standard LAN administration and user support duties

Education: Brooklyn College Brooklyn, New York. 1985 - 1990

Bilingual: Fluent in Chinese (Mandarin and Cantonese)

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