Customer Service Representative

Stacey Ann Bowling

*** ***** ******

Apartment B

Hamilton, Ohio 45013

*******@*****.***

513-***-**** (Daytime)

Objective: To find a job in retail/customer service/marketing that utilizes my excellent verbal, writing

and creative skills that I can learn new skills and grow with a company and the company’s vision.

Education:

Miami University – Oxford, Ohio Attended 1997-2000

Business Administration

Hamilton High School - Hamilton, Ohio Graduated 1996

Skills:

• Proficiently uses Microsoft Office programs: Word, Outlook, Excel, Access, and Powerpoint.

• Accurately and swiftly types at speed of 60 wpm.

• Significant background managing high volume in-bound and out bound call systems.

• Proven experience in sales and marketing.

• Courteous and engaged customer service skills.

Work Experience:

Endolite North America Miamisburg, OH October 2009-present

Customer Service Representative

• Environment which required successfully executed multi-task ability including data entry,

call duties and clerical

• Invoiced orders and created Excel spreadsheets for monthly revenue.

• Assisted my supervisor with special projects and skills that went beyond the normal duties

described in the job requirement detail

Time Warner Cable - Dayton, Ohio January 2006 - July 2009

Retail Sales Associate

• Environment which required successfully executed multi-task ability including data entry, call duties

and clerical

duties.

• Promoted from Call Center Representative to Retail Sales Associate which entailed special projects such

as

supervisor callbacks, mentoring new representatives, and working as a Quality Assurance representative.

• Regularly recognized for being one of the top three sellers in the Dayton/ Cincinnati market.

Victoria's Secret Direct - Kettering, OH October 2004 - December 2006

Universal Agent

• Submitted customer telephone placed orders into internal point-of-sale/ inventory control system.

• Followed company training and guidance to upsell merchandise to customers at point-of-sale based on

customer

taste and interest in original purchase.

• Regular customer interactions including inquiries, order statuses, making payments, crediting accounts

and

handling escalated situations.

Besse Medical Supply - West Chester, Ohio November 2004 - September 2006

Customer Service Representative

• Entered pharmaceutical orders for doctors’ offices and hospitals.

• Had product knowledge of several different medical supplies such as syringes, vaccines, and

medications.

• Handled Remicade orders and other special vaccine orders.

Danbarry Cinemas-Middletown, OH September 2000-November 2004

• Managed box office and snack stand employees which included work scheduling.

• Counted inventory and ordered merchandise as needed.

• Used Microsoft programs to run box office reports.

• Entrusted with cash handling for large sums of money.

Interests:

Animal Welfare Walking Swimming Reading

References available upon request.

Contact this candidate