Customer Service Administrative Assistant
Resume:
Venessa Johnson
** ****** ***** *****, ********** CT, 06002
**************@*********.***
OBJECTIVE
A full time/part time position in a business office environment that will enable me to use my attention to
detail and customer service skills and that will complement my educational goals.
SUMMARY
Over eight years of successful experience in a customer
service/administrative setting
Strong communication and organizational skills. Work effectively in team
environment
Capable of managing multiple priorities and of setting/achieving work
related goals
Demonstrated ability to adapt to new and challenging situations
Responsible and reliable and eager to accept new responsibilities
Adult, Infant, and Child CPR- First Aid Certified
COMPUTER & TECHNICAL SKILLS
Proficient with MS Office Suite (Word, Excel, Access, PowerPoint, E-mail/Outlook Express), MS
Publisher, Word Processing, Data Entry Skills, Type 65 WPM, Completed Certification courses in
Customer Service Skills, and Office Applications
EDUCATION
Tunxis Community College, Farmington, CT 60 Credits Completed
Associate Degree: Business Office Technology
Branford Hall Career Institute,Windsor, CT November 2007 - September 2008
Health Claims Specialist Diploma (Billing & Coding)
Hartford Hospital, Hartford, CT July-September 2008
210-Hour Internship at Wound Healing &Hyperbarics
Performed medical billing responsibilities
• Billing confirmations
• Verifying insurance information
• Account follow up to verify claim status, Filing and scanning pertinent information
Venessa Johnson
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WORK EXPERIENCE
Favarh The Arc Of The Farmington Valley, Canton CT May 2012-Present
Residential Instructor- Assisting clients with transportation, cleaning home, meal preparation, clerical
tasks
Kelly Service, Temp Job, Radio Station, Farmington CT Nov 2011-Dec 2011
Customer Service- Answering phone calls, transferring calls to correct departments, data entry, and
answering customer’s questions
CHR Community Health Resources Temp Job, Windsor CT Feb 2010-July 2010
Data Entry Specialist- Inputting clients’ data into computer system, filing, customer service, clerical
Kelly Service (AXA Equitable Life Insurance Company), Farmington, CT June 2009- Feb 2010
Clerk II–Data Entry, Filing, Customer Service, Sorting Paperwork, Scanning documents into computer
CRT Community Renewal Team Inc, Seasonal position, Hartford, CT December 2008- June 2009
Customer Service Representative, Energy Operation Assistant Responsible for conducting assessment
of customer needs and services, program intake, and providing information and referrals services for
customers at CRT, collects demographic data from clients, conducts pre-screens interviews and program
specific intake, provides information and referral for other services needs and documents outcomes
resulting from referrals, enters and updates information in system
Kelly Service(Cigna Corporate Offices), Bloomfield, CT November 2008- December 2011
Customer Service Rep (Temp Job)–Call Center taking calls responding to customer questions,
transferring calls, extracting data from Microsoft Excel spreadsheets and inputting data into Microsoft
Access
Maxim HealthCare Services, Inc, Seasonal Position, East Hartford, CT Sept 2008- November 2008
Medical Clerk-Verifying individual’s medical insurance information, assisting individuals with filling
out their paper work for medical shots, collecting fees (money) for medical shots
Childcare Helper, New Britain, CT August 2007- September 2008
Pick-up children up from school
Bring children to appointments when necessary
Prepare meals
2
Claudette in Style, Temp Job, Hartford, CT November 2006- February 2007
Administrative Assistant/Receptionist
Answer busy, multi-line telephones
Take messages
Filing
Schedule appointments
Typing, mailing, cleaning
Point Staffing (Temporary Employment), East Windsor, CT 2004-2007
Various assignments and locations including:
Receptionist/Clerical work
(Point Staffing) Windsor Housing Authority, Windsor, CT
Administrative Assistant
Assisted public with Renters Rebate Program by collecting their information and processing it through
computer database system to determine amount of rebate
Completed additional clerical assignments as required
(Point Staffing) American Red Cross,Farmington, CT
Call Center Representative -Called blood donors to schedule appointments for them to donate blood
Point Staffing, East Windsor, CT 2002 – 2003
Data Entry Technician
Entered tax return information from individuals into computer database
The McCauley Community Health Care, West Hartford, CT 1997-2002
Wait staff
Taking residents meal orders and serving them their meals in a restaurant setting
Venessa Johnson
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