Manager Customer Service
Resume:
Linda Ettinger Lieberman
White Plains, NY
********@*********.***
SUMMARY
Social Media & Publishing professional with Corporate and Consulting
experience. Proven record for conceiving, planning, and executing
innovative strategies for building market share and profits in highly
competitive markets. Competitive, determined professional with extensive
managerial and technical experience. Consistently a leader through personal
and team efforts. Known for success in leading and developing people,
processes, analytics and technology to create sustainable improvements to
results. Stimulate development and sales by implementing strategic
programs, embracing innovation, creating scalable processes and building
cross-departmental partnerships. Confident decision-maker, problem solver.
Analyze trends, formulate short/ long range results.
TECHNOLOGY
Page layout, desktop publishing, illustration, animation, on-line
documentation and editing, WORD, Publisher, Paint, Photoshop, graphics
editing, HTML, website content and creation programs, all Social Media.
CORPORATE HISTORY
Executive Editor, Moskowitz Jacobs, Inc., White Plains, N.Y.
2008- 2014
Strategic brand development and marketing research consulting firm
. Series; Co-Author, Volume 1: Mind Genomics: The New Novum Organum.
Editorial Coordinator/Social Media Manager, Marketing Department,
. Research, writing, editing, production and coordinating publications
(web content, press releases, articles, newsletters, books, and
chapters) as well as working on website and social media platforms.
. Consultant to MJI affiliate iNovum, Saratoga Springs,NY, Institute for
Competitive Excellence, CUNY-Queens College, UNHABITAT projects on
health, labor, education, public policy and other research on
messaging for peace in the Middle East and reduction of health care
costs for heart patient re-admission within 30 days of hospital
discharge.
. Public relations and marketing activities, coordination and management
of complex projects.
Training Director, Office Manager, Work in America Institute, Inc.,
Scarsdale, N. Y. 1980-1982
. Wrote grant funding proposals (winning over $200,000 in grants),
training materials, seminar reports for research and policy studies
for non-profit organization.
. Personnel, purchasing, office management.
National Market Support Program Manager, Xerox Corporation, Rochester, N.Y.
1978-1980
. Customer Service, training, support, marketing for desktop color
computer slide systems.
. Wrote customer/trainer/sales manuals from programmers' technical
documents. Created, implemented, and managed nation-wide training
program after product was acquired by Xerox.
Freelance Editor, Writer, Producer, Mind Media, Inc., Norwalk, CT.
1978
. Wrote grant proposals and created corporate-sponsored multi-media
kits, audio tapes, filmstrips, newsletters, and other educational
materials for vocational, technical, commercial, and academic courses.
. Sponsors included: Continental Baking "Bread the Staff of Life"; Sears
"Tool Tech Today" which werevtranslated into Spanish & Portuguese;
Ethan Allen "Home Economics Teacher's Newsletter & Furniture History
program.
Contracts Administrator, Technical Representative, U.S. Navy/ Dept. of
Defense, NY, N.Y. 1977-1978
. Project management and administration; $1.2 million contract for AV
training kits for 26 service schools.
. Provisions and services for New York area contracts.
Corporate Audio Visual Coordinator, PepsiCo, Inc., Purchase, N.Y.
1975-1977
. Design and production of AV materials and photography; hardware
distribution; conference coordination and set-up; training for
corporate executives/staff on use of audio visual presentation media
and techniques.
. Introduced corporate standards for design and production.
Documentation/Training Specialist, Rapidata, Inc., Fairfield, N.J.
1974
. Writing, editing, producing materials for customers and technical
support staff.
. Computer time-sharing company newsletter production.
PRO BONO EXPERIENCE
Lieberman Associates, Principal Consultant, Public Relations and
Communication Design firm. 1982-2014
Projects inclusive of:
Grant Writer and Advisory Council Member, Scarsdale Adult School,
Scarsdale, N.Y.
. Grant and proposal writing, fundraising and marketing. Won over
$20,000 in grants.
Marketing Communications
. Marketing for local, small businesses such as Robert T. Hintersteiner,
P.E., Transportation/ Forensic Engineer.
. Wrote professional resumes, created services brochure and press
releases
. Assisted in design and layout of e-book The Tappan Zee Bridge: Where
Do We Go From Here (2001,
Trafford Publishing, Canada.
Website Designer
. Editor, Manager Westchester Region of Hadassah and West Quaker Ridge
Neighborhood Association
Writer, Cyberjournalist
. Freelance contributor for local and regional newspapers & published
book reviews.
. Contributing writer& editor for websites: ScarsdaleToday.com,
Westchester.com, Scarsdale10583.com.
American Cancer Society, Westchester, New York Division
. Wrote articles and generated publicity.
. Customer sales & marketing events for Discovery Shop stores, raising
over $ 120,000 per store per year.
Prof./Audio Visual Specialist, U.S. Peace Corps, University of Liberia
Teachers College, Monrovia, Liberia
. Instructed native teachers in modern training/educational techniques.
. Adapted modern techniques to indigenous materials and native cultural
concepts.
EDUCATION
BA Magna cum laude, English, French, Secondary Education, University
of Bridgeport CT
M.Ed. Summa cum laude, Curriculum Development/Audio Visual
Instruction, University of Virginia.
French Language, Literature, and Culture Certificate, Universite
d' t des Pyr nees, Pau, France.
HONORS
Worldwide Who's Who; Cambridge Who's Who Among Executives &
Professionals; National Hadassah Leadership Award; Westchester Region
of Hadassah Centennial Region Leadership Award; Westchester Region of
Hadassah Hands of the Healers Award; Hadassah Henrietta Szold Award;
American Cancer Society Community Service Award; Outstanding Young
Women of America.
BOARD MEMBERSHIP
Hadassah, National Hadassah, Westchester Region and various chapters
. Serve on National Action Network, Region Executive Board
. Advisor to several Chapters. President, Elana Chapter, 2014 -2015.
. Wrote health, education, community issues, policy research and
legislative/advocacy articles and grant proposals, public relations
training manuals, brochures and collateral materials
. Generated publicity and award-winning public relations and direct
marketing plans in support of 8,000+ Region members, 26 units of non-
profit organization.
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