Customer Service Sap

**** **** ***** **** ********, Georgia 678-***-****

**********@*****.***

William Callier II

Summary

. Skilled at learning new concepts quickly, working well under pressure, and

communicating ideas clearly and effectively.

. Extensive computer training, including knowledge of multiple ERP systems and

business software packages.

. Enthusiastic and experienced in learning new technology

. Exemplary customer service and communication skills

Technical Skills/Proficiencies

SAP Configuration Course

Hands-on Experience using SAP ECC system

Gained an understanding of business processes and use this knowledge to configure a

company in SAP.

Acquired skills in business process mapping, in particular, the processes involved

in SCM, Procure-to-pay, Production, Order-to- cash, and organizational

configuration in SAP

SAP Netweaver Course

Gained an understanding in the capabilities and infrastructure of the SAP Netweaver

platform

Hands-on experience creating basic web portals using the Enterprise Portals wizard

Hands-on experience creating interactive web portals using Visual Composer

SAP Terp10 Course

Two week course that covered the basic structures, organizational elements, and

master data used throughout the SAP ERP environment.

Overview of all the business processes that are used In the SAP ECC system. The

business processes includes:

Financial Accounting, Management Accounting, Human Capital Management, Purchase to

Pay, Material Planning, Manufacturing, Life-Cycle Data Management, Asset

Management, Customer Service, Order to Cash, Program and Project Management

Experience

Mobis-GA

West Point, GA

January 2013 - February 2014

IT Specialist SAP (MM)

Trained and experienced in SAP MM module

Created system manuals for users to follow to complete specific functions

Reduced inventory errors by collaborating with vendors and supervising

Purchasing team members with system issues

Key member in implementing new inventory receiving process that save the

company time and money

Responsible for training new users on the basic SAP ERP functions

Identified and resolved business system issues related to Logistics

Collaborated with Accounting and Production departments to analyze and

correct stock value, resulting in balanced inventory books and receiving

back payments from vendors

Coordinated with our programmer to create customized transactions within the

SAP system to meet company needs

Configured PDA devices to connect to the SAP ERP system for the use of good

receipts

Trained and managed logistic team members in utilizing PDA devices to

received goods from vendors

Assisted other IT members to resolve technical issues

Submitted weekly reports on system issues that stated the cause and possible

resolution to the related problems using Microsoft Office programs

(PowerPoint, MS Word, Excel, etc.)

Rinnai

Peachtree City, GA

June 2012 - January2013

ERP Analyst

Trained and managed Infor Syteline system across all departments

Integral member in Syteline 8.03 upgrade project

Created go-live documents to guide users after upgrade implementation

Responsible for user testing and acceptance after go-live implementation

Troubleshoot errors and configured system forms to meet company requirements

Assisted end users with basic PC issues using ticketing system

Liaison with external IT vendor for application enhancements and maintenance

Maintained and managed EDI system using Gentran

Tested ERP layout to ensure the system is meeting corporate needs.

Key member is Customer Service process improvement project using MS Visio

Teamed with DB administrator to analyze, locate, and resolve issues with the

system using SQL Server

Knowledgeable of Sigma Six methodologies

Eagle Dining Services

Statesboro, GA

February 2007-June 2012

Supervisor

Managed and trained employees in setting up events (properly setting tables,

utensils, and drinks)

Prepared and organized multiple events simultaneously by managing employee

schedules

Attended all client needs as they may come going above and beyond to make sure

clients were satisfied

Bartended in various events including weddings, birthdays, and corporate events

Education

Georgia Southern University Statesboro, GA

Bachelor of Science

December 2011

Major

Graphic Communication Management

Minor

Information Technology/Information Systems with SAP UA Student Recognition Award

Awards/Accomplishments

(June 1, 2012)

SAP Certified - Associate Business Foundation &Integration with SAP ERP 6.0

EHP5 (Certificate ID: 000*******)

(January 2010)

Promoted to Student Supervisor at Eagle Dining Services

(August 2010)

Member of GPA (Graphic and Printing Association)

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