Customer Service Manager

***** ***** *** . ******,**** . *****

440-***-**** . *******.****@*****.***

CHARLENE A. HANSON-LAKE

objective

To work in an office environment that can utilize any combination of

my skills.

Work of experience

3/00 - 12/13 (Laid off) Haueter Sand & Gravel/Last Chance

Chardon, Ohio

Office Manager

Handle all aspects of an office, including: answering phones, filing,

correspondence, payroll & payroll reports, accounts payable, accounts

receivable, data entry, bank deposits, mining reports & taxes,

trucking reports & taxes. Proficient in Quickbooks, Peachtree,

Microsoft Word and Microsoft Excel.

10/08 - Present Dollar General

Chardon, Ohio

Sales Associate

Customer service, cashier, stock inventory & set up product layouts,

per Company instructions.

12/02 - 10/03 Marc's Discount Store

Painesville, Ohio

Closeouts Associate

Customer service, cashier, recover and straighten merchandise.

04/91 - 03/00 Bob Evans Restaurants Mentor,

Ohio

Assistant General Manager

Main focus was to ensure customer satisfaction. Duties included:

scheduling, inventory, ordering, staffing, employee reprimands, as

well as coordinating each shift to run as smoothly as possible in all

areas of service; hostesses, servers, grill line, kitchen preparation

& utility.

education

Cuyahoga Community College

Cleveland, Ohio

Accounting

.

Cleveland State University

Cleveland, Ohio

Business Administration

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