Customer Service Sales

Gabrielle M. Powell

************@*****.***

Cell 857-***-****

** ********* **** • Watertown, MA 02472

OBJECTIVE: I seek to acquire a professional job in the Communication and management field.

EDUCATION: Clarkson University, Potsdam, New York 2006- 2011

Bachelor of Science: Communication

Minors: Psychology and Digital Arts

Cumulative GPA: 2.502

Relevant Coursework: Introduction to Web Design, Introduction to Public Specking, Video

Production (I and II) Digital Imagery, and Digital Studio II

WORK

Liaison International Watertown, Ma

EXPERIENCE: September 2013- present

Application Processor

Responsibilities: The application processor of a centralized application services is responsible for daily

processing of applications including course verification, customer support, and communication with

college staff.

Staples Cambridge, MA July 2011- September 2013

Team Supervisor: (promotion February 2013)

Responsibilities: Primary responsibility for managing selling floor and operational activities to maintain an

environment that and strengthens our Staples brand. The team lead is responsible for coaching and mentoring

our sales associates on building rapport, comfortably connecting and presenting solutions to identify and take

action on selling opportunities throughout the store while creating a customer centric environment. This

individual must ensure high customer engagement while demonstrating the ability to multi task and assign

operational needs appropriately based on customer traffic.

Customer Service Lead: (promotion July 2012)

Responsibilities: providing customer service, consistent with our Easy Sales and Service standards, Responsible

for efficient and effective front-end operations. Respond and resolve customer requests and concerns, Provide

peer coaching on operational task and reinforce operational standards, Adhere to all company policies

procedures and safety standards, Perform other related duties as assigned (i.e. key holder)

Copy Center Associate: June 2011

Responsibilities: Cash handling, providing excellent customer service, restocking and blocking shelves,

cleaning Copy Center area, taking down customer orders and fulfilling them, copying, laminating, folding,

stamp making, packing and shipping items via UPS, many other duties.

Middletown, CT Cashier: June 2011

Responsible Include: Complete broadcasting schedule. Data entering enrollment. Stock supplies and

equipment and prioritize tasks with customers service.

Clarkson University Inter Library Center, Potsdam, NY September2008- May 2011

Student Librarian

Responsible Include: Multiple collegiate correspondents with offices and other libraries. Maintain

categories in databases. Equipment maintenance. Restock supplies. Reorganize periodicals and using

newly created tracking periodicals.

Angelato Belmont, MA June 2007 – December 2010

Food Distributor

Responsible Include: Customer Service, Phone Operator, Cashiering, and Merchandising.

PROGRAM

SKILLS: Microsoft Word, Excel, PowerPoint, Photoshop, Illustrator, In Design, Premier Pro, Type Tool, Mr.

Softie, and Dreamweaver

VOLUNTEER/ Theta Phi Alpha, Gamma Mu Chapter 2008-2011

Focuses on leadership, communication, philanthropy and scholarship.

•

ACTIVITIES

Some events include, raising money for Camp Friendship, Theta Phi Alpha House, Halfway

•

: Homes, Soup Kitchens, writing letters to sick children, Relay for Life and many others.

Yearbook Editor 2009-2011

• Currently working on developing the Clarkson University yearbook for the class of 2011. I

have all the powers and rights to communicate back and forth with Jostens Yearbook

company.

ART PAGE: https://www.facebook.com/pages/Gabrielle-Powell-Art-Work/328************

Posting ID: J39856

Contact this candidate