Technician Software

JIM BAUMHACKL

**** ********* **** ***********, ** 43081 ***.*********@***.*** 614-***-****

QUALIFICATIONS PROFILE

Detail-oriented Sytem Administrator with strong technical abilities including server design,

implementation, troubleshooting, and support.

Proficient in the execution and maintenance of network, hardware, and software

connectivity applications.

Strong background collaborating with users and providing ongoing support; outstanding

remote technician with solid communication and interpersonal abilities.

Broad technical knowledge and success; excellent project management and diagnostic

skills.

Skilled team leader; able to plan, schedule, and direct multiple tasks effectively, leading to

increased productivity.

Able to troubleshoot and approach problems creatively, implementing quick and effective

resolutions.

CORE COMPETENCIES:

• Server Administration Hardware/ Software Documentation

• •

Installation Management

Upgrading & Configuring • Problem Resolution • End-user Support

•

Technical Background

Platforms: Windows 2000/XP/7, Windows Server 2000/2003/2008, Novell NetWare

Tools: Microsoft Office, GroupWise, Zen Works, Office 365, Windows Remote

Desktop Service, Windows Deployment Service, SQL Server, File Replication

Pro, Active Directory, Citrix, Blackberry Enterprise Server, VMWare, Airwatch,

Microsoft GP

Professional Experience

OHIO PRESBYTERIAN REITREMENT SERVICES, Columbus, OH 2006-Present

Senior Systems Administrator

Provide support for 1300+ users in 17+ locations throughout Ohio. Troubleshoot advanced

Hardware and software problems. Install new Hardware on location at all sites. Support 200+

User Windows Remote Desktop Service Environment. Use Novell, Zenworks, Microsoft AD to

push out and control users environments and security policies. Support 50+ Windows Server

Enviorment. Administer 500+ Android Devices with Airwatch.

Key Achievements

Lead Technician in Novell to Windows Conversion

Lead Technician in Migration to Virtual Co Location Environment

Built Windows Deployment Service Environment for Conversion of Windows XP

Computers to Windows 7

Lead Technician On conversion from Groupwise to Office 365 Email

Converted Citrix Environment to Windows Remote Desktop Environment

…Continued…

JIM BAUMHACKL

PAGE TWO

PROFESSIONAL EXPERIENCE CONTINUED

Converted Citrix Environment from 2000 server base to 2003 server base

Helped rework Tape Archive policy and procedures

Created Registry settings to be pushed out to users to help control desktop environment

INSTALLED BUILDING PRODUCTS, Columbus, OH 2004-2006

Support Engineer

Provide support for 800+ users in 80+ company branches throughout the United States. Assist

users with setup and configuration of desktop and laptop computers running Windows

98/2000/XP. Troubleshoot end user problems dealing with application, operating system, network,

and hardware issues. Create and administer user IDs in a Windows 2000 AD environment. Help

in the testing, evaluation and deployment of new technologies such as Citrix, Win terms, Ecora

Patch Manager, Microsoft Virtual Machine, Enterprise Ghost and others.

Key Achievements:

Currently working to Create new 2003 AD standard for company deployment

Assisted in the Deployment of new Win term technology

Co-Created Centralized UltraVNC Push installer package for company

CARDINAL HEALTH contracted through MODIS, Columbus, OH 2004

Technical Support Analyst

Contacted 300+ Cardinal Health customers and updated program configuration settings for key

Cardinal pharmacy ordering software. Walked users through setting up modems. Used remote

software to take control of customers PC and perform manually software updates. Documented

all work using Clarify ticketing software.

US CARGO AND COURIER, Columbus, OH 2003

IT Technician

Maintained and supported 30+ Windows 2000 workstations in over 8 remote sites. Performed

critical administration, upgrades, and installations to connect several small LANs in remote

locations to main site. Conducted detailed documentation regarding computer inventory and

services performed. Installed and configured cable modems and routers at remote sites. Managed

Active Directory. Managed Tape Backups using Veritas Backup Exec.

Key Achievements:

Spearheaded setup of all remote sites with PC Anywhere and established remote desktop

connections to run from central server, which allowed most technical issues to be

troubleshot from the central office.

Interacted extensively with users to determine technical issues and resolve problems;

often explained solutions in easily understood terms, fixing problems remotely.

JIM BAUMHACKL

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PROFESSIONAL EXPERIENCE CONTINUED

Developed and implemented processes for recording and troubleshooting backup

operations.

NEWPROS COMMUNICATIONS INC., Columbus, OH 2002 – 2003

Computer Technician

Served as first level support for 85-120 users on Windows 98 workstations, and NEAX 2000 PBX

phone systems. Identified and resolved various technical issues including local and network

printing problems. Installed modems, various software, and digital and analog phones. Managed

and documented tape backups using Arc Serve and Veritas Backup Exec, ensured automated

tasks ran on schedule, and monitored 5 Netware servers and 5 Windows 2000 servers to verify

services were operating properly.

Key Achievements:

Designed and implemented programs to automate several routine tasks including

documenting tape backups and performing file maintenance across the network resulting

in reduction of time spent conducting tasks manually.

Instrumental in configuring needed wiring plans during move to new facility.

Achieved ‘Outstanding Service’ awards 3 times within first 12 months.

UPS, Columbus, OH 1997 – 2002

Senior Technician

Provided critical technical and network support for over 300 users. Performed hardware and

software testing and monitored systems to ensure proper operation. Configured network protocols

on workstations; upgraded, installed, and maintained workstations and servers. Troubleshot

various issues including basic formatting, reconfiguring network protocols or network cards,

installing or replacing hard drives, changing video and audio drivers and configuring user

connections. Developed several in-house software applications to streamline processes.

Key Achievements:

Created Web-based system for entering user information and transferring data to proper

administrative assistants.

Developed program that connected to all district computers and read information from the

Power Chute text files deciphering server power usage; program formatted data and

relayed information to the screen and a text file.

Served as head technician and provided extensive troubleshooting of technical issues

during DIAD II to DIAD III conversion.

Education / Training

Bachelor of Science Degree Major in Business Administration, Minor in Computer Science

Ohio Northern University, Ada, Ohio

Honors: Dean’s List

Professional Training:

Comptia A+ Certified

Microsoft Certified Professional

Microsoft Certified Desktop Technician

Microsoft Certified Systems Administrator Windows 2000

JIM BAUMHACKL

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PROFESSIONAL EXPERIENCE CONTINUED

o Installing, Configuring, and Administering Microsoft Windows 2000 Professional

o Installing, Configuring, and Administering Microsoft Windows 2000 Server

o Managing a Windows 2000 Network Environment

o Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

o Supporting Users and Troubleshooting Desktop Applications on a Microsoft

Windows XP Operating System

Networking Essentials 70-058

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