Human Resources Management

JULIANNE N. GOZAR, SPHR

***** **** ****** **** • Bay Village, OH 44140 • (H) 440-***-**** • (C) 440-***-**** • *****@***.***

SENIOR HUMAN RESOURCES PROFESSIONAL

Performance Management – Compensation & Benefits – Employee/Labor Relations – Compliance – HR Technology

Training & Development – Succession Planning – Talent Acquisition & Management – EEO/AAP – Risk Management

Organization Development – Strategic Planning – Merger Integration – Continuous Improvement – Health & Safety

A proactive professional with a strong record of partnering with senior management and internal clients to develop and implement

strategies, processes, and programs that align with business goals for a globally dispersed organization.

Provide leadership, innovation, and collaboration in the successful implementation and management of full cycle Human Resource

functions and practices that ensure continuous improvement of employees and processes.

A true change agent and pioneer, continually identifying new opportunities and driving results that positively impact the

organization and mitigate risk.

Recognized by senior management and peers for developing, building, and mentoring high performing cross-functional teams.

PROFESSIONAL EXPERIENCE

FirstLine Transportation Security, Inc. (SMS Holdings/ITS Aviation), Cleveland, OH 2002 – Present

A leading provider of a broad array of security guard/screening services and technical/administrative

security support services to the federal government and related commercial partners.

PrimeFlight Aviation Services (division, SMS Holdings/ITS Aviation), Cleveland, OH 2002 – 2004

National aviation services company with nearly 5,000 employees that provides major airlines and airports with ground

handling, aircraft, and terminal services. Concurrent responsibility with FirstLine Transportation.

Vice President, Performance Assurance & Regulatory Compliance

Provided Human Resources leadership and program management throughout SMS Holdings’ acquisition and integration of ITS

Aviation and the subsequent restructuring into two separate companies (FirstLine Transportation Security and PrimeFlight

Aviation Services). During the transition, planned and directed all facets of HR for both entities, including oversight of HR

budgets. To advance FirstLine presents in the federal marketplace, SMS adjusted and segregated roles and responsibilities after

the merger was complete in 2004.

S trategic HR Leadership & Operational M anagem ent

• Merger Integration – Key member of a high priority business alignment team challenged with creating a new and fully

integrated organization, launching a new operational infrastructure, and ensuring that HR functions were streamlined and

efficient during the integration of FirstLine and SMS.

• Compensation & Benefits – Steered company-wide compensation and benefit programs at the corporate and site levels in

compliance with SCA, FLSA, and ATSA. Ensure development of job classification/descriptions through job analysis and salary

surveys to monitor and ensure internal equity and market competitiveness.

• Talent Acquisition – Led efforts to source/select, develop, implement, and manage recruitment and selection strategies and

systems for all facets of the business to ensure quality of hires, timeliness of hires to meet workforce planning, retention, and

succession planning efforts using Applicant Tracking Software (ATS) and other HRIS platforms. Reduced time to hire by 50%

and cost per hire by $3,000.

• Workers Compensation – Achieved $2.5 million annual reduction in workers’ compensation insurance premiums.

E m ployee Engagem ent & P erform ance M anagem ent

• Employee Engagement – As senior advisor and coach to executives and front line managers, provide advice, counsel, and

training on all aspects of employee relations and regulatory compliance, ensuring fair and consistent application of policies,

procedures, and guidelines. Monitor employee relations climate and develop/implement programs and processes to maintain a

positive work environment (policies, procedures, employee round tables, climate surveys, rewards/recognition programs, etc.).

Manage internal complaints and disputes/grievance process to include investigations and resolution recommendations.

• Performance Management – Transformed the process, creating an online performance appraisal tool and enhanced rating

scales which simplified PM process and improved pay-for-performance-rating distributions. Benchmarked organization’s HR

performance scorecard, including analyzing organizational data to identify, evaluate, and provide metrics.

Continued

JULIANNE N. GOZAR, SPHR – PAGE TWO OF TWO

– Design and manage reward programs that focus on the alignment of performance conditions with business strategies

(innovations/continuous improvement, safety, etc.).

– Formulate, develop, and track performance metrics as well as recommend process improvements to ensure organization

meets strategic goals. Oversee the quality control plan for major performance indicators to include time to hire, cost per hire,

and diversity in hiring and to ensure the organization is proactively meeting all performance and regulatory requirements of

government Quality Assurance Surveillance Plans (QASP) required of federal contractors.

L earning, D evelopm ent, & P rogram M anagem ent

• Training & Organization Development – Spearhead training, career development, and succession planning to meet short-

and long-term needs and strategies. Identify and promote employee cross-developmental opportunities throughout the

organization and ensure continuity across all disciplines. Identify and analyze internal and external trends, determine training

needs, and translate the requirements into training and development programs. Instituted a centralized Learning Management

System (LMS) to track all employee training.

• Safety & Health – Steered development, implementation, and management of safety and health programs to educate the

workforce, reduce risk of injuries from accidents in the workplace, and reduce annual premiums. Programs/plans included Drug-

Free Workplace, Back Safety, Hazmat Safety, Fit First (Wellness) Challenge, Commercial Motor Carrier Vehicles Safety, Tow

Motor/Fork Lift Safety, Airport Operations Area (AOA) Safe Driving Program, and Hazardous Spill Safety Plan.

I nform ation T echnology

• Integration and Management – Oversaw the integration and daily management of HR-related technology platforms,

including Human Resources Information System (HRIS), Applicant Tracking System (ATS), Learning Management System (LMS),

Workforce Planning and Scheduling software, and Document Management system software (ISO 9001:2008).

– Captured nearly $500,000 in annual savings by introducing a document management system that replaced antiquated paper

records with electronic file imaging.

– Leveraged technology resources to drive design of intranet tools for both internal and external customers as part of the

organization’s ongoing positive engagement initiatives (Employee Intranet Resource Center, Surveys, Share Point web

portals, Organization Internet site, etc.).

C om pliance & Quality

• EEO, Ethics, and Compliance Officer – Led efforts to assess, define, and cultivate diversity and ethical code of conduct

throughout the organization. Spearheaded development of the company’s code of ethics, ethic reporting, and investigation

process. Managed AAP, ensuring company’s compliance with nondiscrimination laws and regulations.

• Continuous Improvement Leader – Led compliance and performance monitoring efforts. Managed and oversaw the quality

program for organization, including inspections. Certified Internal Auditor (ISO 9001:2008).

International Total Services, Inc./ITS (now FirstLine Transportation), Cleveland, OH 2000 – 2002

Corporate Human Resource Manager

Member of new management team challenged with turning around a publicly held, financially distressed, global organization

comprising aviation pre-departure security and other aviation services (ramp and ground handling) with 13,000 employees in 330

locations in the United States, Guam, the Philippines, and central Europe. Reported to Vice President of Human Resources.

• Cross-functional management and coordination of talent acquisition, employee relations, training and development, health

and safety, compensation and benefits, and regulatory compliance. Company purchased by SMS Holdings/ITS Aviation in mid-2002

(FirstLine Transportation Security, Inc. and PrimeFlight Aviation Services, Inc.).

Emery Worldwide Airlines, Inc. (CNF Transportation, Inc.), Orlando, FL 1997 – 2000

Employment Specialist

HR generalist to over 2,300 permanent and seasonal employees at the Orlando, FL facility for a national transportation

(air and ground) and logistics service for a $1.7 billion dollar contract for the United States Postal Service.

• Assisted HR Manager in all HR functions to include the oversight of an HR team of eight to include payroll, trainers, and safety

personnel.

EDUCATION & PROFESSIONAL DEVELOPMENT

Master of Science, Human Resource Development, Villanova University, Villanova, PA (pursuing degree)

Bachelor of Arts, Journalism, The Ohio State University, Columbus, OH

Senior Professional in Human Resources (SPHR), HR Certificate Institute

Internal and Lead Auditor (ISO 9001:2008), RAB/QSA

Facility Security Officer (FSO) (Secret), Certified/Trained Adjudication (USDA)

Secret Clearance (Active), U.S. Department of Defense, Defense Security Services

Technology: Microsoft Office, expertise with various HRIS systems and LMS platforms, e-QIP, JPAS, SWFT, and e-Verify

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