Customer Service Assistant

La Quinnta A. Alexander

**** ****** ******

Salisbury, NC 28144

Phone 704-***-****

E-mail - *********@*****.***

Objective

I am a well-rounded, career minded, dedicated and strong individual who is a team player. I am

seeking a fulfilling position with hopes to join an innovative company that will allow me to

utilize my customer service, office support, communication and written skills further.

Qualifications

Qualified Activity Director and Certified as a Nursing Assistant who obtained an Associate’s

degree in Business Administration July 2010. I am efficient in all aspects of healthcare and

business administration. I am proficient in Windows, MS, data entry, Internet and medical

terminology. I am an exceptional and very responsible individual who is a team player. I

take strong pride in what I do and I make sure that the job gets done. My strengths are, strong

coaching and mentoring skills, the ability to use sound judgment and discretion while working

with people, strong communication skills, organizing, utilizing my time and completing tasks. I

am very considerate of others and their feelings; I make sure that my work environment always

feels warm and friendly.

Work experience

Activity Director (2008-Present)

Brian Center Salisbury Salisbury, NC

-provided for an ongoing program of activities designed to meet, in accordance with the

comprehensive assessment, the interests and the physical, mental, and psychosocial well-being of

each resident.

- Attend Department Head Meeting/Care Plan and all other Meetings/Committees with or in the

absence of the Activity Director.

- Participate with the Administrator in developing a budget.

- Properly document MDS reports and progress note.

- Recruit, train, and supervise volunteers when appropriate.

-Assume CNA duties when as needed not only in the activity department, but as needed by the

DON on an assignment.

Assistant Activity Director/Acting Director (2005-2007)

N. C. State Veterans Home Salisbury, NC

-Responsible for the planning and implementation of activities for residents.

-Designs programs to encourage socialization, provide entertainment, relaxation, and fulfillment,

and improve daily living skills.

-Relies on extensive experience and judgment to plan and accomplish goals.

-Performs a variety of tasks.

-Leads and directs the work of others.

-Utilizes a wide degree of creativity and latitude.

-Typically communicates residents' needs and wants to all departments.

-Assist patients with personal hygiene, grooming, meals, and other needs

requiring immediate attention.

-Obtain vital signs, observe and report changes in patient conditions and other matters of

concern.

-Ability to maintain sanitary, neatness and safety conditions of facility in compliance with

mandatory regulations.

Computer Skills

-Micrsoft Office; Photoshop; scanning technology; HTML; website

development; Internet proficient

Education

-Rowan-Cabarrus Community College

Associate Degree Business Administration July 2010

-Activity Directors Course, R. C. C. C., (2005)

-Nurses Aide Competency Evaluation Program, Bayada Nurses (2002)

Certified Nursing Assistant (CNA)

License # 265573 State of North Carolina

-Effective Teacher Training, R.C.C.C, (1996)

References

-June Whaley 704-***-****

-Sokie Lom 336-***-****

-Laylat Lenard 704-***-****

Contact this candidate