Data Entry

Dora Watson

**** ******* ***** ** . ***********, New Mexico 87121 . 505-***-**** .

****.****@*****.***

DATA ADMINISTRATOR . OPERATIONS SPECIALIST

Energetic and resourceful, data and operations professional with more than

20 years of progressively responsible experience in supporting business

operations in both outsourcing and banking environments. Demonstrated

talent for developing new processes to improve efficiencies. Known for

cross-training and gaining insights and expertise in multi-functional

operations.

Data Administration . Multi-tasking . Electronic Funds Transfer . Data

Support . Data Conversion

Research . Procedure Adjustment . Inter-departmental Coordination .

Reconciliations

Staff Management . Records Management . Accounting . Escalations .

Scheduling

Training . Data Entry . Microfilm Retrieval . Digital Image Film

Professional Experience

New Mexico Department of Workforce-Albuquerque, NM

02/01/2013-Present

Unemployment Insurance Benefits.

Intuit Inc. - Albuquerque, NM

04/2005-02/2013

Intuit provides software and offers other support to small businesses and

individuals. Intuit acquired Electronic Clearing House Inc. (ECHO) in 2007.

Data Admin Service & Support Specialist, 2008-2013

Perform data-conversion processing, support business operations, conduct

research, and review and analyze operational reports. Execute continual

research on complex data analysis to assist with daily issues and task

backups. Coordinate team activities among departments.

Increased data entry speed and improved accuracy by collaborating with

supervisors to adjust procedures.

Earned the Spotlight Award.

Retained by Intuit for employment subsequent to the acquisition of ECHO.

Administrative Returns Research Specialist, ECHO, 2005-2008

Processed automated clearing house (ACH) returns and overdrafts;

resubmitted accurate and complete data through ACH to reconcile through

electronic conversion of checks or electronic fund transfers with Internet

merchants. Interact with bank personnel within the ACH database.

XpressCheX, Inc. - Albuquerque, NM

11/2000-

04/2005

XpressCheX assists merchants in providing fast, reliable, check acceptance.

Check Processor Assistant Supervisor

Directed a six-member department. Managed escalations and resolved problems

for merchants. Researched databases, updated records, processed

transactions through images and microfilm, managed floats, scheduled work

assignments, and trained newly hired employees.

Bank of America - Albuquerque, NM

11/1994-

11/2000

BofA is the largest wealth-management company in the world.

Support Specialist I

Researched and resolved online re-entry to ensure accurate posting to

customer accounts; reconciled in-clearing entries. Prepared internal

account documents and entered online GL entries. Operated a proof encoding

machine.

Other Significant Experience

May National Bank of Arizona - Tempe, AZ

Mail Processor

Data Operations Center - Albuquerque, NM

Data Transcriber

Education

California College Certificate in Business Office Automation

Technical Skills

MS Office Suite . QuickBase

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