Manager Software

Karen Rochat ***********@*****.***

*** ***** ** ******** ****, OK 405-***-**** Cell

Objective:

My goal is to become associated with a company where I can utilize my skills and gain further

experience while enhancing the company’s productivity and reputation.

EDUCATION

ITT Technical Institute Associate of Science in Computer Networking Systems GPA 3.73

Summary of Qualifications:

Desktop operating: Installation, configuration, Microsoft windows XP, Vista, 7, 8,

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Networks: TCP/IP, LAN/WAN and, Troubleshooting the physical layer as well as the

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software level.

Operating Systems: Windows Xp, Server 2008, Vista, Windows 7, Linux, Mac, Windows 8

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Software: Microsoft office, Visio, VM Ware, Recovery programs, Imaging software, CPOC,

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Passport

Protocols: The understanding of the rules computers uses to communicate with each other.

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Network Operations Center (NOC) Analyze, triage and troubleshoot alarms received by

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internal and external monitoring and trending systems. Perform proactive monitoring of

network devices. Update assigned tasks in a timely manner; escalate as required to

management, vendor or customer.

Computer repair and maintenance: The ability to replace parts in the computer to being

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able to in some cases remove viruses or if necessary reload the machine.

Troubleshooting and repairing applications: Trouble shooting on site or from a remote

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location

Ticketing system: Infoman, HP service manager, Service now, Remedy,

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Router & Modem: Configure router/modem with correct configurations..

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PROFESSIONAL EXPERIENCE

Robert Half/ OUHSC 1/2014 to Present Oklahoma City, OK

IT Support Analyst

Provided support on students computers, Re-image computers, run scans for virus, virus

removal, Made new image for lab computer, repair lab computers.

Robert Half/ Farmers 3/2013 to 11/2013 Oklahoma City, OK

Data Transfer Tech

Use utilities to remotely transfer data from user's old computer to new computer. Run through

checklist with user to make sure they are able to access all applications on new computer. Install

printers, air cards, phone applications that they need.

Diversified System Resources

Network Analyst Senior Tech/Back up Team Lead 8/2010 - 1/2013 Bartlesville, OK

Monitor and maintain Netgate and Juniper routers, as well as configuring ISP modems/routers.

Provide reliable technical support with no direct supervision in order to ensure that all network

issues are resolved in a timely manner with minimal impact to the customer. Perform initial

analysis and troubleshooting of network failures to determine the root cause and perform

break/fix maintenance to implement workarounds or permanent solutions; isolate hardware and

software problems on network devices, and work with vendors to resolve issues. Collaborate with

other NOC desks, system administrators, and network engineering teams in order to determine

the severity of a network event, prioritize work and develop strategies to restore service.

Alorica 6/2010 to 8/2010 Tulsa, OK

Technical Support

Diagnose and resolve computer hardware and software problems, printer/fax machine issues,

and various other electronic devices. Familiarity with Windows Operating Systems, networking.

Med-Corp Plus1/2008 to 6/2010 Claremore, OK

Personal Care Assistant

Assist elderly and disabled clients in daily life. Operate in a free, unstructured, and unsupervised

environment.

The City of Midwest City 1/2007 to 4/2007 Midwest City, Ok

Equipment Operator

Performed Skilled work in operating heavy equipment to move sludge to the field and properly

apply it to the land

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