Customer Service High School
Resume:
MACKENZIE TEWS
HALETHORPE, MD ***27
EDUCATION
SEPTEMBER 2013-PRESENT
BALTIMORE SCHOOL OF MASSAGE AND ESTHETICS
EXPECTED DATE OF GRADUATION: SEPTEMBER 2014
MAY 2011-MAY 2012
UNIVERSITY OF BALTIMORE
BUSINESS MANAGEMENT STUDIES
AUGUST 2007-MAY 2011
LONG REACH HIGH SCHOOL
WORK EXPERIENCE
NOVEMBER 2010-PRESENT
THE GREENE TURTLE
7556 TEAGUE RD SUITE 100
HANOVER, MD - NOVEMBER 2010-JULY 2013;
1000 FRIENDSHIP ST TERMINAL D
BALTIMORE, MD - JULY 2013-PRESENT
RESPONSIBILITES INCLUDE GREETING AND SERVING GUESTS IN AN
EFFICIENT, PROFESSIONAL MANNER. ANSWERING PHONE CALLS,
MAINTAINING A CLEAN WORKING ENVIRONMENT AND WORKING
PROFICCIENTLY IN A FAST-PACED ENVIRONMENT TO ENSURE
CUSTOMER SATISFACTION. CERTIFIED TRAINER STATUS.
JANUARY 2013-APRIL 2013
IMAGE CREATORS SALON AND SPA
568 RICHIE HWY
SEVERNA PARK, MD
GREETING GUESTS UPON ARRIVAL, ANSWERING PHONE CALLS,
SCHEDULING UPCOMING APPOINTMENTS, MARKETING AND
SELLING SPA PRODUCTS, BUDGETTING APPOINTMENT SCHEDULE SO
EVERY GUEST CAN BE PROPERLY TAKEN CARE OF.
NOVEMBER 2011-APRIL 2012
GEORGE MARTIN’S GRILLFIRE
7793 ARUNDEL MILLS BLVD
HANOVER, MD
JULY 2008-NOVEMBER 2010
GUNNINGS SEAFOOD
7304 PARKWAY DR
HANOVER, MD
ACHIEVEMENTS/SKILLS
NATIONAL HONOR SOCIETY 2009-2011
PROFICIENT WITH MICROSOFT WORD, EXCEL, POWERPOINT, AND
OTHER BASIC COMPUTER PROGRAMS
FAMILIAR WITH POS SYSTEMS
OVER 5 YEARS OF CUSTOMER SERVICE
ABILITY TO MULTI-TASK AND MAINTAIN GOOD TIME MANAGEMENT
EXCEPTIONAL WRITING SKILLS AND STRATEGIC PLANNING
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