Customer Service Data Entry
Resume:
KAREN SMITH
? *** Anderson Blvd. ? Geneva, IL ? 630-***-**** ? **********@***.***
WORK EXPERIENCE
Form Plastics, St. Charles, IL (Kelly Services) August
Administrative Assistant
. Contacted vendors for quotes on property repairs
. Scheduled repairs or other services needed for properties with vendors
. Distributed information regarding tenant issues or concerns to
property manager and maintenance manager in a timely manner
. Entered bills and processed checks on a weekly basis
. Maintained and updated tenant files as needed
. Typed letters and other correspondence regarding tenant issues
. Processed and mailed out monthly statements to tenants
. Ensured current Certificate of Insurance was on file for every vendor
for every company.
Mitutoyo America, Aurora, IL (Manpower)
October 2012 - April 2013
Administrative Assistant
. Entered quotes for tool repairs and replacements into IFS software
. Matched up approvals with quote paperwork and follow up on tools being
repaired
. Handled phone calls regarding customer problems and inquiries
regarding their quotes
. Followed up with customers regarding any information needed for
billing
. Faxed and e-mailed quotes to customers who request them
. Performed other clerical tasks as needed to process quotes
PDQ Supply Inc., Batavia, IL (Manpower) August
2012 - Sept. 2012
Accounting Clerk
. Matched invoices to purchase orders and receiving paperwork, following
up with the purchaser regarding any pricing or quantity issues on
parts
. Entered accounts payable invoices into Navision accounting system
. Entered lockbox receipts and cash receipts into Navision
. Handled any customer questions regarding questions with their accounts
. Billed customers and mailed out end-of-month statements
RR Donnelley, St. Charles, IL (Remedy Intelligent Staffing)
Account Payable Clerk January
2005 - June 2011
. Coded and entered invoices via the SAP batch tracking system
. Troubleshooting of any vendor payment problems and answered any
inquiries regarding payment
. Generated accrual reports in WIBS and end-of-month billing into WICCS
II system
. Backup for reception
Billing Clerk
January 2004 - Dec. 2004
. Entered storage billing into WICCS II system
Smurfit Stone Container, St. Charles, IL
August 2001 - Dec. 2003
Accounts Payable Clerk
. Data entry to support weekly check runs
. Investigation/adjustment of payment discrepancies on behalf of
suppliers
. Coded and prepared shipment load sheets for billing and updating
vendor information via
AS400 system
. Entered sales order pricing via FMC system and maintained files and
various spreadsheets
Delnor Hospital, Geneva, IL (Franks Temporaries)
June 1998 - July 2001
Receptionist
. Switchboard and patient account support
. Data entry and payment processing
Burgess Norton, Geneva, IL
Customer Service Rep.
. Assisted with new product implementation and vendor order fulfillment
. Order tracking and expedition
Alcoa, St. Charles, IL
Sales Support Clerk
. Data entry and purchase order confirmation
. File maintenance and customer order follow-up
HA. Phillips, St Charles, IL
Data Entry Clerk
. Data entry to track shipments
. Inventory pricing maintenance
. General clerical duties
GL Packaging Products, West Chicago, IL
General Office Clerk
. Customer service and order entry
. Logistics support (prepared bills of lading and arranged freight pick-
ups
. Order tracking
Anderson Worldwide, St. Charles, IL
Data Entry Clerk
. Database maintenance in preparation for new software
. TCSS database proofreading and data entry
Calco LTD./Water One, Hanover Park, IL April 1992 -
May 1998
Receptionist/Office Assistant
. Answered 14-line phone system
. Greeted visitors and handled cash and credit card transactions
. Provided accounts receivable support
Inside Sales Support
. Lead generation (cold calling) and scheduled appointments for sales
team
. Typed proposals and performed other clerical duties as needed
REFERENCES - Available upon request
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