Customer Service Sales

**** ****** **. ************, ** ***** 478-***-****(H) 478-***-****(c)

*******@*****.***

Michael A. Johnson

Experience

****- ******* ****** ****** ******* Unadilla, GA

Package Clerk

• Contact customers via phone and post for address corrections

• Access databases to research maps and directions to various locations as well as

customer information such as address changes

• Dispatch information to drivers to ensure timely package delivery to correct

location

• Utilize hand held scanner to sort and process packages

• Perform nightly audits of total number of packages processed and exceptions

incurred, as well as fuel consumed

• Create and maintain spreadsheets to reflect data provided by audit

• Maintain tidy work area

2011- 2012 Academy Sports + Outdoors DC Jeffersonville, GA

Order Picker

• Utilized RF scanner to pick merchandise to be sent to presort for processing.

• Selected merchandise for transport directly to Academy Sports + Outdoors stores

• Consistently surpassed production standards.

• Operated manual and electric pallet jacks

• Maintained tidy work area

2010- 2011 Kohl’s Warner Robins, GA

Lead Sales Associate

• Assigned various tasks to team members

• Coached and developed team members to assess customer needs and provide

product information accordingly

• Collaborated with store management to develop and implement sales plans

• Processed merchandise to be stocked

• Assisted customers in the Home Wares Department

• Maintained tidy work area

2005-2008 Wal-Mart Warner Robins, GA

Sales Associate

• Provided customer assistance in electronics department

• Built PDQ displays

• Stocked electronics

• Performed cash transactions at point of sale terminal

• Maintained tidy work area

2004- 2005 Dollar General Warner Robins, GA

Replenishment Associate

• Unloaded delivery trucks

• Stocked shelves and rotated products to guarantee freshness

• Provided customer assistance

• Maintained tidy work area

2001-2004 FoodMax Fort Valley, GA

Front-End Supervisor

• Tended customer service desk providing refunds, exchanges, check cashing, and

various other services

• Supervised activity of cashiers

• Trained new team members in daily store procedures and cash handling

• Counted and balanced all tills daily

• Counted and balanced safe daily

• Made nightly bank deposits

• Performed lottery sales reports

• Performed Western Union sales reports

• Closed store

Education

2014-Present Kaplan University

• Studying business Administration

2007-2009 Middle Georgia Technical College Kathleen, GA

• Studied business management and marketing

• 2.4 GPA

2003-2006 Fort Valley State University Fort Valley, GA

• Studied business as well as psychology

• 2.5 GPA

Skills

• Ability to work productively in a team structure

• Effective verbal and written communication

• Ability to think critically and solve problems

• Ability to obtain and process information

• Plan, organize, and prioritize work

• Proficient with Microsoft and Mac software, including but not limited to:

Excel Works

Office Word

Outlook Numbers (Mac)

PowerPoint Pages (Mac)

Contact this candidate