Customer Service Manager

VELMA M. COCHRAN

***** *** ****** **.

Tampa, Florida 33613

813-***-****

SUMMARY:

Customer Service Specialist with years of leadership in retail and office experience.

PROFESSIONAL EXPERIENCE:

12/2011 – 05/2013 – COX’S WHOLESALE SEAFOOD, TAMPA, FLORIDA

Front Desk Receptionist/Office Assistant (Multi Task)

Greet clients, answer and distribute calls for multiple phone lines, set appointments. Responsible

For all mailings, Fed Ex deliveries, banking and all filing. Assisted in accounts receivable and payable,

Maintained inventory for all office and kitchen supplies, overall responsibility for making certain office

Ran smoothly and in a timely manner. Responsible for $1500.00 cash box.

10/2011 – 12/2011 – REGENCY REPORTING SERVICE, TAMPA, FLORIDA

Front Desk Receptionist/Office Assistant

Greet clients, answer phones and set up appointments for Court Reporters. Deliver transcripts, all

Filing and miscellaneous office duties.

09/2009 – 09/2010 – MONEY COACHES OF TAMPA, TAMPA, FLORIDA

Client Relations Specialist

Greet and direct clients, update client files. Answer multi phone lines, take messages and direct calls.

Arrange business meetings, appointments and conferences. Built relationships with Elite Clients,

handling special request and needs. Earned high commendations from Elite Clients. Maintained

Inventory of office and kitchen supplies.

10/2006 – 08/2009 – J.C. PENNEY COMPANY, CITRUS PARK MALL, TAMPA, FLORIDA

Jewelry Manager Assistant

Supervised, trained and scheduled jewelry staff members. Maintained client list and customer profiles

Detailed buying habits and preferences. Created unique merchandise display concepts designed to

visually capture customer interest and maximize profits. Reviewed and received stock, cash/credit

Reconciliation and preparation of sales reports. Responded to and resolved customer grievances.

Assessed client needs and inspired confidence through product knowledge. Delegated overall

management accountability for department during absence of manager.

Other work experience and references supplied upon request.

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