Engineer Management

Mike Anderson

** ******* ** ( Roswell GA ***** 678-***-**** (

*************@*****.***

Senior Systems Engineer

Leadership ( 18 Years of Experience ( Network Support/Design (

Project Management

Results-oriented Senior Engineer with a proven track record in dynamic,

fast-paced environments; well respected and experienced in network design,

support, and client technical management; exceptional in customer

relations, communication, and rapport techniques; highly adaptive strategic

thinker, problem solver, with attention to detail; proven ability to gain

clients' confidence, trust, and understanding.

Core Competencies

Windows Servers Cisco ASA, Routers, Disaster Recovery

NT-2012 Switches Unix/Linux

EMC SAN Storage Project Management Active Directory

Exchange 2000 - 2010 Network Security IT Auditing/Compliance

Network Monitoring Trend Micro VMware ESXi 3.5, 4.11,

IPS/IDS Fortinet Firewalls 5.1

Security Log Cisco load Balancers HIPAA, SOX and PCI

Monitoring Tripwire VCenter server

SQL Administration F5 Load Balancers Amazon AWS

VoIP SIEM Cloud Design/Management

Dell/HP Blade Chassis

Professional Experience

Verifone

July 2012 - Present

A payment processing and electronic payment equipment company

Infrastructure Manager/Senior Systems Engineer

Responsible for hands on management of 15 systems/network engineers; data

center consolidation for all customer facing applications in the US and

Latin America; maintenance and upgrades of VMware 5.1 environment on HP

blade chassis; maintenance of PCI/MSP PCI compliance across all

applications; vendor management, people management, and financial

management for a 4 million dollar budget.

Key Achievements:

> Successfully lead team of 15, and worked with auditors to pass 4

successful PCI audits.

> Maintained 99.999% uptime for the year

> Migrated multiple applications from old datacenters on physical

hardware, to cloud environment

> Assisted internal customers redesign their infrastructure to help

allow better performance relating to uptime and redundancy

> Served as final escalation point for all technical issues

> Vendor management, people management, financial management for 4

million budget

> Working to deploy secondary disaster recovery site, that will also

maintain 99.999% uptime and PCI compliance

SCIenergy - Atlanta, GA

September 2011 - June 2012

A SAAS energy management company

Network Architect

Responsible for designing a new corporate network from scratch after a

company merger and the design of a new MPLS network; addition of new VMware

clusters, and deploying new Cisco VoIP solutions; merging Active Directory

domains and the migration of users and computers; movement of

infrastructure to CoLo and cloud based systems; and integration of the

company's product set with very large fortune 50 customers.

Key Achievements:

> Designed new network backbone using MPLS

> Installed new Fortinet firewalls to increase security and network

control setup IPS, and Application control, as well as logging for

compliance

> Upgraded VMware ESX from 3.5 to 4.11, added new host servers, and

upgraded Vcenter

> Worked to help integrate systems with multiple fortune 50 companies

> Worked to move key servers to cloud based services like Amazon EC2 and

Microsoft Azure

> Implemented helpdesk ticket system, desktop management process, and

new software which increased efficiency

Primary Capital Mortgage - Atlanta, GA

May 2010 - September 2011

A regional wholesale and retail mortgage lender

Network Engineer

Responsible for working with helpdesk personal to establish effective

policies and procedures; designing and installing Fortinet Security

appliances, which added web filtering, IPS, and on the wire anti-virus,

spam filtering, and application control; the setup of helpdesk processes

and software; installation of network monitoring to allow IT to take a more

proactive approach; the redesign of MPLS cloud for better security and

efficiency; virtualization of server hardware into a VMware 4.11 cluster;

installation of cloud based E-mail archiving to assist with compliance and

the creation of new 2008 R2 terminal services remote access server to help

streamline access for remote users.

Key Achievements:

> Reduced IT budget by over 10k a month

> Designed and implemented security policies and worked with auditors to

gain compliance

> Installed VMware 4.11 cluster and Vcenter and virtualized existing

server hardware

> Migrated from Exchange 2007 to Exchange 2010

> Installed Fortinet appliances for security and compliance

> Setup DLP to prevent data loss

Midnite Express Global Logistics, Inc. - Marietta, GA

July 2008 - May 2010

A global logistics company logistics service provider

Senior Systems Engineer

Responsible for serving as the lead and senior technical contact on all

technical issues company- wide; the design and successful global deployment

of new VoIP telephone system; the re-engineering of mail server

infrastructure to include an upgrade to exchange 2007; introduction of

server virtualization into environment to help reduce costs while still

maintaining uptime; deployment of SharePoint intranet website to improve

workflow and communication globally.

Key Achievements:

> Designed and implemented global VoIP solution

> Re-engineering infrastructure and deployed new collocation facility to

improve speed and uptime for critical applications

> Designed, implemented and supported global VPN network

Dataliant, Inc. - Alpharetta, GA

October 2006 - June 2008

An outsourced IT solution provider that specializes in local Small to

Medium size Business IT solutions

Senior Systems Engineer

Served as final escalation point for mission critical problems; assisted

with pre-sales engineering and helped develop new project process workflow.

Responsible for project management, design and implementation work for over

200 small and medium-sized businesses; performing research and development

for the introduction of new upcoming products and the replacement existing

products; management of the internal network with the expectation of 100%

uptime. Provided consultative services and expertise to business owners on

annual needs and assisted with managing future growth. Worked closely with

team members as a mentor in order to help improve efficiency.

Key Achievements:

> Designed, and implemented four successful exchange 2007 server

migrations

> Redesigned network-monitoring package to improve monthly revenue

income and allow for a more proactive approach to customer networks

> Maintained highest billable percentages in the department

Network Services Plus, Inc. (NSPI) - Roswell, GA

January 2005 - October 2006

An outsourced IT solution provider that specializes in Local, National and

International Business IT solutions

Senior Support Engineer

Worked as a consultant performing managed IT services for clients within

medium and large companies in 365/7/24 environment. Responsible for

providing technical expertise on a wide variety of issues including

Microsoft Exchange, Windows 2000/2003, and Citrix server farm issues; as

well as network related issues including routing and switching equipment in

all different environments and networks. Checked daily backups and improved

backup procedures and processes for various environments including SQL,

Windows, and UNIX systems. Worked with business owners to develop a plan

for growing IT needs.

Key Achievements:

> Redesigned network monitoring package to improve monthly revenue

income and allow for a more pro-active approach to customer networks

> Managed development network for SunTrust Bank's enterprise data center

Health Care Resources - Westfield, MA May 2003 - July 2004

A northeast regional health care provider

Network Engineer

Responsible for all aspects of the network and providing 365/7/24 on call

coverage for a wide array of support related issues while advising and

reporting to the CEO. Managed 10 remote offices and their networks

including the WAN connectivity and developed an intranet web page, which

increased company communication across the entire northeast.

Key Achievements:

> Designed and implemented a VPN solution, which increased productivity

allowing the company to cut the billing staff in half

> Successfully brought 3 new offices online and stabilized overall

network

RCN - Springfield, MA

July 1999 - December 2002

A nationally based Internet service provider

Team Supervisor

Responsibilities included leading a group of 10 technicians; taking

escalated trouble calls, and ensuring proper workflow by reviewing and

escalating trouble tickets; following up with technicians to ensure the

customer's problems were resolved; administering the DNS, web and mail

server for 6 national ISP's; and providing technical support for high speed

circuits.

Key Achievements:

> Helped department receive highest customer satisfaction percentage in

the company

Town Of Amherst - Amherst, MA April 1998 - July 1999

A town municipality

Network Systems Specialist

Responsible for the support, design and maintenance of the entire Town of

Amhert's LAN/WAN infrastructure, to include school system, fire, and police

stations and a total of 13 buildings located geographically throughout the

town, requiring the use of Windows (3.11, 95, 98, and 2000), Novell 4.11,

ZENworks, Symantec Raptor Firewall systems, Cisco routers, and IBM AIX.

Additional duties included the support and maintenance of the town's

financial systems and providing technical advice to teachers developing

technology related course of studies for local students.

Key Achievements:

> Designed and installed secured Internet connections throughout the

entire school system

Education and Expertise

Secondary Education:

Springfield Technical Community College

Credit classes towards degree in networking and Programming

Technical Training:

Classes towards CCNA certification

Exchange 2007 deployment training

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