Quality Assurance Manager

Murali Rai

*************@*****.***

******.***@*****.***

Seeking H1B tansfer and GC sponsorship asap.

Experience Summary

. Over ten years of diverse experience in IT with emphasis on Software

Quality Assurance

. Worked on testing of Stand alone, Web based, Main Frame, Cloud, ERP

and Client/Server Applications using both Manual and Automated tools

. Worked on Multiple Projects, Phased Deliverables, Risk Analysis,

Proposals, Project Planning, requirements gathering and testing of

software on various platforms

. Knowledge of all the phases of Software Development Life Cycle (SDLC)

and Agile Methodology

. Extremely diligent, strong team player with an ability to take new

roles

. Self-motivated, and ability to master new technologies quickly

Technical Skills

Platforms

Windows 95/98/2000 Windows NT/XP, UNIX, AS400, Android.

Database

Oracle, MS Access, Times Ten, DB2, and SQL Server.

Web Servers

IIS, Tomcat, Apache, Tuxedo, Web Logic.

ERP

SAP

Work Scheduler

AMC Maestro and TWS.

Language

C, C++, PL/SQL, HTML, Java, VB, Cobol, ABAP/4, Shell script, Ruby, Perl,Python,

XML and TSL, Android, Junit,TestNG,Spock, Git.

Software Packages

MS Office, MS Visio, PowerPoint, Toad, Portfolio Management software, PVCS,

Remedy, Doors, Amdocs OSS/BSS, Version One

Testing Tools

Win Runner, Load Runner, QTP, NES, SOAP, Dilbugger, Eclipse IDE, IntelliJ,

Selenium IDE,spock and REST.

Bug Reporting Tools

Test Director, Quality center, MS Excel, Team Track, Change Synergy, Clear Quest,

Reporting Tools

Cognos, Crystal reports

Networking Protocols

FTP, TCP/IP, Citrix, Http, VPN, LDAP, Https

Technologies

JSP, Servlet, COM/DCOM, API, EJB, Groovy, Web Services, JMS, JMX, AJAX,SAP

ALE/IDOCS/BDC/LSMW/RFC/FTP/EDI/GENTRAN/XI/BAPI, WADL, Hibernate, ActiveMQ,.

Education

B.S, Mumbai University, Mumbai, Maharashtra, India

Certifications

BEA Certified System Administrator

SUN Java Certified

Oracle Certified

Cloud Certified

Amdocs Certified SME

Designation: Manager - Quality Assurance

Duration: March 2012 - Present

Client: Rackspace

Responsibilities

. Conduct daily stand up meetings, burn down analysis in Version one and

report daily sprint status and performance metrics to executive team

for multiple products.

. Created and executed regression and unit test suite from SOAP UI,

Spock, Dev tools to test RESTFUL interfaces after importing WADLs for

event service, exception service, template service, monitor service,

security service

. Check Unix logs for transformed events and run SQL commands against DB

. Verified templatized events are posted to Automation services API and

JMS queue

. Used maven and git commands to push new build in staging environment

. Used Firefox plugin poster to test service mocker

. Used cloud control panel to configure devices on multiple cloud

accounts.

. Used Dev tools from IntelliJ using groovy script to create managed

entites, modify mustache templates.

. Setting up Hudson/Jenkins server for build pipeline,installed

packages on servers and created ping, port, URL etc monitor on cloud

and hybrid accounts for different sensors such as ELE, Alertlogic,

Zenoss, SAN, Nimbus, SiteScope, SNMP, New Relic and create event on

monitor and create RBA receipt for the alarming monitor

. Worked directly with IT hosting team to facilitate enhanced quality

release processes for our cloud MaaS based customers such as Zenoss,

SCom, Nimbus, Sitescope, Rackwatch, New Relic,ELE, Alert Logic

. Mentor, lead task planning, case creation, coverage analysis,

automation strategy, and execution during sprint release cycles for

newly hired onshore team & offshore in the India

. Managing the team for their day-to-day performances, team building and

appraisals

. Responsible for all deliverables, technology and artifacts related to

project

. Setting goals and providing performance feedback for the team

. Duties included status reporting, guiding team, knowledge transfer,

execution planning, and estimation with special focus on requirement

analysis and design

. Created templates for Test Strategy, Test Plan, Test Case, Defect

Report, Periodic and End of

Project Reports

. Created examples and instructions to accompany each template

. Build a new QA department from the ground up, including the hiring of

staff, development of

. processes and procedures, and implementing testing methodologies in QA

and Development

. Review and update existing documentation and create and maintain new

documentation for all

. Functional areas of the software. Develop and deploy documentation

standards

. Developed new matrices and benchmarks of quality standards directed

towards improving the performance of departments

. Excellent communication, organization and coaching skills

Organization: Amdocs

Designation: Lead - Quality Assurance

Duration: May 2010-March 12

Worked with Multiple Clients, namely AT&T, T-Mobile, Metro PCS, Clearwire

Responsibilities

. Actively organized and participated in the enhancement and Scrum

meetings

. Reported test defect status to upper management and performed daily

status handover to offshore team

. Involved in Internal reviews with Managers and External reviews with

client to evaluate and approve the CHL

. Ensure that all test cases are maintained and tracked in Quality

Center

. Worked extensively on Amdocs Ensemble and Enabler modules - Customer

Service Management (CSM), MPS (Guiding & Rating), Billing Validation,

AR and Collections, ASMM, ASAP, CRM, APRM, CM, OLC, and RPL.

. Used shell scripts and UNIX commands and Cron jobs to view logs,

deployed HotFixes, run jobs and produce EOD, EOM outputs

. Extensively used Accounts Receivable/General Ledger module for- AR EOD

jobs, AR EOM jobs, Collection EOD jobs, ATB EOM jobs, GL Extract jobs

. Ran AR payment posting and back out jobs to trigger Lockbox payment

process input files from different vendors

. Produced and validated EOD and EOM- AR/GL/CSM/Billing/Revenue

Assurance/Tax jurisdiction/Prepaid OLC Balance reports

. Performed COP and CHQ flows on new and converted BANs through front

end applications ASAP, POS and CRM

. Performed record and playback using Selenium IDE in IE, Firefox and

enhanced executed the Selenium Java scripts after transporting it to

Eclipse IDE

. Evaluated and tested android apps to verify that the app functions

according to functional specifications, user requirements and

development guidelines

. Performed IVR testing on real devices to activate new prepaid postpaid

customer, create case, account management, retrieve collect

customer details, route to appropriate CSR, make payments receive

confirmation id from external integrated systems like Paymentech

vertex, address validation service coverage in SAG, Code1,initiate

chat session, email etc and validate data in CRM database using SQL

. Use SOAP UI, TestNG tool to check web services and QTP to modify,

enhance and execute TCs for full customer setup, refund customer, make

payment, suspend customer etc.

. Created Champs and Clear Quest tickets to solve infra related issues

and for DB refresh requests

. Participated in periodic triage Scrum meetings related to Analysis,

Design, Change Management, Defect management, testing and deployment

. Assigned deployment tasks to testers and rebooted the environment from

UNIX or using boot manager tool

. Used Vertex commission and sales tax utility to calculate state,

county, sales,service taxes

. Performed multiple financial activities like onetime payment by ECP or

credit card, recover payment, payment back out, refund, fund transfer,

account level credit, charge level credit, Invoice level credit, tax

level credit, credit reversal, refund reversals, immediate charges

like LPF, check history notes are created, verify taxes from Sales OE,

Web OE, CRM and validating those data in database by executing Sql

queries in Toad

. Used REST Query, SOAP UI tool to check API web services like reserve

user id, fullcustomersetup, getorderaction, checkeligibleoffers,

changeserviceHotlinereason, reserve user id, submit order, get

available resources etc for Wholesale and Retail flows

. Involved in Functionality Testing for the modules and conducted

Interface and Regression testing during the various phases of the

development using QTP

. Parameterized the required fields to run in different environments

using Data Driver in Quick Test professional

. Created reusable actions for standard transactions to call them from

the tests in QTP.

. Parameterized the scripts creation that points and runs in different

testing environments using QTP

. Verified and ran COP Dual mode VOIP with Wimax Mobile device for

different markets, prepare input file for ASMM uplink downlink usage

records for Netezza Cisco BB (BUR), Nortel VOIP (VUR) by inserting

different values such as subscriber id, account status type,

connection party, no caller id blocking, calling PSTN, G3PP2_BSID, NPA-

NXX, rate center etc, run main driver daemon, listener daemon, rater

dispatcher daemon, check rated events created in backend, set AEM

recycle counter etc

. Activated VOIP, BB,ATA, Expedience,LBS,VM,e911,Static IP,CNAM,

DL service using MPT in CRM and validating interfaces like AAM-AAA,

AAM-OMA/DM, AAM-Nortel, AAM-Intrado,AAM-DHCP, AAM-LDAP,AAM-STI, AAM-

ATA, AAM-Movius, verifying that OMS sends provisioning; change

suspend hotline VLAN request to AAM and AAM sends synchronous ACK

notification back to OMS to inform that request /order was properly

received and its execution is queued and validating provisioning

status in database

. Used LR to identify performance issues, including: deadlock

conditions, database connectivity problems, and system crashes under

load

. Identified configuration bottlenecks in the MS IIS and NT server

. Performed load testing against internal applications and services sing

LR scripts to emulate users and monitor system performances

. Generate, analyze and publish Load Runner test results and document

testing process.

. Performance tested new applications using Performance Center 9.5:

multiple protocols, LoadRunner Analysis 9.51, SiteScope 9.5

. Scripted all tests using VuGen 9.51: multiple protocols

. Developed Load Runner scripts using the http protocol and developed

the scenarios to run the load test

. Recorded Vuser Scripts using Vuser Generator (VuGen), inserted

transaction points to calculate the transaction response times and

employed Rendezvous Points to simulate real world scenario

. Simulated the dynamic values coming from server by using Correlation

. Assessed Server resource performance using Load Runner Online Monitors

and analyzed the Resource graphs

. Met with managers, team leaders and developers on LoadRunner,

Scripting, Stress and Performance Testing

. Also performed as key contributor to building production readiness and

24*7 service support within organization to streamline support of

Amdocs products

Organization :ISR Infoway

Designation: Senior Subject Matter

Expert

Duration: December 2006 - April 2010

Clients : Fannimae, Qpass, Sprint, Tmobile

Responsibilities

. Was responsible to adjust the plan to the changing needs by

understanding product technical limitation & internal constraints of

each team

. Responsible for interviewing, hiring and placing candidates in various

test positions within the

. company

. Managed the overall deployment plan and supported the customer

throughout the war room activities during deployment, including

management of 5 resources in 3 different shifts

. Trained QTP flows to business team and used QTP to run automated

scripts for WPP and CRM

. Was involved in execution of manual and automated, reviewing test

cases, logging and tracking defects

. Used SOAP UI to test interfaces to external systems

. Wrote TCs for different modules like asset allocation funds, index

portfolio fixed and equity domestic - international investment funds,

retirement investments etc

. Was involved in batch testing of portfolio manager report system

. Was involved in SFTPing reports to data warehouse systems

. Created and executed manual automated test cases, test scripts for new

investment product software

. Verified new software builds and product releases in different

environments

. Responsible for testing new SCRs that were implemented for in house

application such as WATSON (Wireless Activations Transmitted

Seamlessly Over Network), Activation Gateway and Account Activations

and Services Platform (AASP), My-T Retail and 360 POS

. Actively organized and participated in the enhancement meetings

. Participated in SIT (System Integration Testing), (PT) Product Test

and UAT (User Acceptance Testing

. Verifying and validating unbilled and billed usage in CSM and Quick

view OL

. Worked extensively with CAM, POS, Live Cycle, HSO and WATSON to verify

customer credentials, verifying current balance amount, billing

summary, restore from suspend, equipment return, making payment,

customer order history, determine customer eligibility for handset

upgrade, retrieve create installments for equipment (EIP) purchase

based on price plan, create adjustments, change address, change bill

format etc

. Involved in Processing of CDR and EDR files through MAF, Guiding and

Rating

. Expertise in running MPS EOD, Usage and billing while dealing with MAF

(Listener, Collection, and Main Driver), MPS (Guiding and Rating)

. Worked on partner center a web portal hosted by T-Mobile and powered

by 3PG to create publish variety of item or instance product offers,

short code MMS SMS message routes, campaigns and linking specific

product offers and messaging routes to the campaigns.

. Performed on boarding of CPs through partner center and running shell

scripts in backend after modifying the corresponding XML set up files

. Ran shell scripts to create certificates for CP On boarding

. Used SOAP UI and Dilbugger to submit PNP purchase, quoting, SRM

(Subscription and Refund Management) request messages and verified the

postpaid, prepaid, flex paid purchase transactions are displayed

correctly in OAC (Online assistance center)

. Used test helper tool to access D2C campaign purchase web service and

verified the transactions in CCC

. Edited EN set up XML files and verified conclude, reverse, grant

license, refund messages associated with offer, customer id is passed

using external notification stubs to partner system

. Generated CDRs (bill files) for open period, account status detail

extract, product offer catalog extract, initial revenue distribution

detail extract, and financial transaction event extract, consumer data

extract using shell scripts and validated content, structure of those

extracts

. Downloaded and verified the content of sales summary, remittance

summary from dashboard in partner center for different time periods

. Ran COGA (content gateway) ETL batch process in the backend that

allows 3PG to download message transaction xml files generated by COGA

systems on regular basis and verified it's loaded into DCD repository

. Sent change MSISDN request thru CIS stub and verified updated profile

under COGA and 3PG.

. Worked on Device Manager which is part of storefront Management tool

to register new device, edit and configure device data, upload images,

publish device

. Extensively used Qpass DCM to receive consumer profiles, trigger

purchases and to provide the self-care functionality

. Used Partner Center to create merchant, create different offers,

promotions, create revenue distribution contracts between service

provider/network operator and merchant, choosing tax nexus, storefront

integration methods, submit client certificate during the merchant on

boarding process, and determine supported payment methods

. Used Qpass DDI (Discovery, delivery and Inventory) to create content

provider, add products to catalog, publish catalog to web and WAP SF,

manage Inventory, metadata, media resources and digital item

ingestion, map offer ids to product, test and approve product, enable

rightful, secure delivery of products to consumers

. Configured job properties file, executed batch jobs in UNIX to

retrieve manifest files and download preview files from Ericsson ECT

. Worked extensively on Qpass web and WAP storefront, UI Evolution third

party client.

. Extensively used REST Query, SOAP UI tool to check web services APIs

like Purchase, Access, Ownership check, quotes, refunds etc for

prepaid and postpaid subscribers

. Involved in Oracle 9 database back up, recovery using RMAN,

configuration of disks and database query tuning etc

. Run online, and custom daily web based summary reports, sales and

financial reports via Digital commerce data store, extract monthly

data for analysis and mining

. Update, access and back up data from application, operational and

reference tables in Times Ten In-Memory and Oracle database using SQL

queries

. Used shell scripts and UNIX commands to view logs, run jobs and

produce EOD, EOM outputs.

. Involved in AAM functionality testing used for activate, modify

subscriber provisioning transaction requests sent to network elements

such as HLR, AAA, OTA server, VM, PTT and GMT

. Used descriptive programming to return property collection object and

retrieve and manipulate child objects

. Used descriptive programming to identify few objects instead of object

repository

. Involved in Functionality Testing for the modules and conducted

Interface and Regression testing during the various phases of the

development using QTP

. Parameterized the required fields to run in different environments

using Data Driver in Quick Test professional

. Created reusable actions for standard transactions to call them from

the tests in QTP

. Worked on modules such as MAF for processing and loading CIBER, AMA

files CDRs into subpoena database and module APRM for settlement with

roaming partners

. Generated Data Events (QPASS, GMT, and QUALCOMM) and Voice Roaming

(NBU), DA calls using NES tool

. Worked on creating regression, RFA test cases for SAP FI-AA (Asset

Life Cycle Management) (Asset Transfer, Split, Retirement, etc.)

. Involved in Functionality Testing for the modules and conducted

Interface and Regression testing during the various phases of the

development using QTP

. Parameterized the required fields to run in different environments

using Data Driver in Quick Test professional

. Created reusable actions for standard transactions to call them from

the tests in QTP

. Developed and enhanced QTP Scripts and Conducted System, Functional,

Regression, Smoke, Database Integrity

. Executed the automated QTP scripts from QC after making required

configuration changes.

. Also worked on data migration tools like BDC, LSMW & Module pool

Programs

. Tested inbound and outbound interface using SAP IDocs. Tested inbound

interface for Sales Order (ORDERS01) and Purchase Order Return

(ORDERS02)

. Verified and validated EDI transaction format including 850, 810, 830,

824, 856, 820 and EDI X.12 translations

. Worked on inbound and outbound interfaces like ALE, EDI & IDocs

. Utilized SQL skills to research and ensure thorough testing of Oracle

databases, different ABAP customized objects for verification of OTC

and Procure to pay process

. Analyze the Functional, and Business requirements

. Used Telelogic DOORs for Requirement Management

. Writing Test Cases in the Quality Center according to the end to end

Scenarios

. Reviewing of Test Scenarios and Test Cases with the Business Group

. Execution of Test Cases for various End to End flows - COP from Portal

and CRM,CHQ from Portal and CRM, Ecommerce,LBS, Google services,

Interwoven CMS,Portal Look and Feel, WiMax device provisioning and

activation, Digital Locker etc

. Raising Defects in Change Synergy (Sprint Proprietary Defect

management tool ) and defect handling - opening a defect, generating

report, checking & closing of fixed defects

. Retesting defects, Generating reports and reporting test defect status

to higher management.

. Perform SUDO, Access, Login reviews and report exceptions to senior

management

. Ensuring that system logs are maintained as evidence of control

effectiveness

. Analyze HD tickets file systems monitored by Tripwire and escalate any

changes encountered during migration, release or execution of any work

stream

. Archiving and retaining evidence/artifacts relevant to monitoring of

IT controls applicable to Restatement executions

. Provided informational support to remediation efforts aimed at

resolving exceptions/violations of Restatement IT controls

. Plan work, ensuring that those outside of the Team are kept advised of

timelines and information/ data etc required of them

. Performed reviews and reported exceptions on DB Access Controls,

Execution Traceability Controls, Configuration Management Controls,

and Platform Access Controls etc

. Coordinated with Production Support, work stream business teams,

external SOX Auditors (Deloitte & Touch ), Restatement Operation

Control (ROC) Group and ESM Risk Groups

. Reconciled the UNIX, Oracle and Sybase data with the SUDO reports to

determine the final exceptions

. Maintained the Dashboards for tracking the progress on SOX compliance

for exceptions found for work stream executions, Database Support

Management (DSM) Group, Unix Support

. Implemented the SOX Guidelines for all activities from login

perspective for all the work streams, by avoiding any direct generic

access, login with individual userids and switch user to generic

userid session by using SUDO shell utility to complete any scheduled

changes approved as per ARS Remedy Tickets

. Worked on Pivot tables to make sure that individuals with a valid

business reason are the only people authorized for SOX relevant

read/write access to FR applications

. Comparing the certified ADAMS permissions by user id and the existing

SOL permissions by user id. This comparison will leverage information

gathered during the deep dive, specifically how ADAMS roles map to SOL

templates

. Used the Role Maps done in excel spreadsheet to help decide what

attributes are appropriate for the User Review and User Review by Role

page. Follow-up with a conversation with the application owner where

necessary

. Analyzed the updates, whether there are being made to the source

access protections systems (e.g. R/AM, Internal Security, other) or to

SOL.

. Analyzed ADAMS dump to come up with relevant and irrelevant attributes

for the Application owners review during the deep dives

. Worked on the MORNET Servicing Support System for mortgage. MSSS

provides three modules: the LASER Reporting module, the MBS Reporting

module, and the Servicing Administration module

. Developed Load Runner scripts using the http protocol and developed

the scenarios to run the load test

. The Average CPU usage, Response time, TPS were analyzed for each

scenario

. Recorded Vuser Scripts using Vuser Generator (VuGen), inserted

transaction points to calculate the transaction response times and

employed Rendezvous Points to simulate real world scenario

. Simulated the dynamic values coming from server by using Correlation

. Assessed Server resource performance using Load Runner Online Monitors

and analyzed the Resource graphs

. Inserted Rendezvous and Synchronous points to check the performance of

the system in cases of heavy load/traffic using the VuGen in Load

Runner

. Created the detailed test plan and test case from the business

financial requirements documents for the corresponding Release Item

and Regression

. Worked on uploading all the Test cases to the Test Director for the

current and prior releases

Organization : Enterprise Business Solutions

Designation : Sr QA Analyst

Duration: July 2004 - November 2006

Clients: Pacific Life, Cingular Wireless

Responsibilities

. Involved in setting up the Foundation accounts (FAN) in ECPM and

setting up the hierarchies

. Involved in Processing of CDR and EDR files through MAF, Guiding and

Rating

. Involved in functionality testing like Number management and WLNP

(wireless number portability) Port Out process

. Performed Back-End testing of the Oracle 9i Database using PL/SQL and

UNIX commands

. Documented the test results and reported the status of assigned test

tasks and issues to project manager. Analyze and debug existing

programs and system program flows and recommend improvements and/or

changes

. Conducted Functional testing for Middleware services and API

. Worked on A/R [Finance] release items, which covers business finance

and reports for the billing clients

. Used Test Director 8.0 and Ttrack as a test management and defect

tracking tool

. Involved in creation of the strategy document that defines the test

environment, phases of testing, time lines of different phases of

testing, entrance and exit criteria into different phases of testing

and resources required to conduct the effort

. Wrote UNIX Shell Scripts to extract data from the database for Back

End Testing

. Procurement, Installation and Customization of the automated testing

tool Mercury Interactive Solutions. Planned and executed stress tests

by creating Vuser Scripts, Scenarios in LoadRunner Analyzed various

graphs in the Online Monitors to determine performance bottlenecks

. Communicated with Amdocs Administrators, Unix Administrators to solve

these problems

. Created the detailed test plan from the business financial

requirements document and meetings with the Business Finance Analysts

. Was responsible for converting and interfacing customers and vendors,

which involved severalfiles on the AS/400

. Supporting the online application with RPG on an AS400 Environment

. Training the Customers on the software application in addition to RPG

and CL as programming Languages

. Developed, tested and implemented stored procedures, functions,

triggers, PL/SQL and Unix shell scripts based on requirements from the

clients

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